Thinkvantage System Update fails:

When executing Thinkvantage System Update on Lenovo 8168D5M (Windows XP Professional) I get error message:
ThinkVantage System TvsuCommandLauncher has encountered a problem and needs to close.
I have downloaded and reinstalled System Update v3.15.0017. Problem persists. .

Hi,
can you please first clarify following sentence:
"I also tried to download manually and intall them separately"
Do I understand it correctly, that you have downloaded these files using ThinkVantage System Updates (TVSU) and also have tried to install these update using TVSU?
If that is correct, then could you please try just to deffer these updates/ just download them and then go to following location:
%programfiles(x86)%\Lenovo\System Update\session
- find the appropriate update(every folder name is the update name which contains also the executable)
- once you find the corrcte update, then try to install it manually
- once you are sure, that this update was installed correctly, start TVSU and check if the list have changed
If not and you still see the update version, that you have just installed, then this might be an issue with the version detection and might be caused, by the fact, that the update does not write the courrent version.
However, please test this situation and let me know, the results.
BTW: I assume, that you are using the version 4.0.0024 of TVSU.
Can you tell me the system, that you are using this applicaiton on? T60, or T400,....
Cheers

Similar Messages

ThinkVantage System Update Fail

Lenovo T420 4177CTO
System update fails and reads: ''An error was detected with the package catalog for your system on the System Update Server. Please contact the Support Center.''
Please help !

Are you by chance connecting through a proxy? If so have tried running with a direct internet connection and does it work. Also, have you tried running TVSU again through the proxy and did it work?

TV System Update fails to start

Hi,
I'm running Vista SP2 32-bit on a T500. Several months ago, TV System Update (v3.14) began to fail on startup. The splash screen just flashes and hangs and it's difficult to stop it from within the Task Manager, so I have to reboot. I have uninstalled System Update, cleaned the registry, reinstalled a newly downloaded copy and I've even installed the patch recommended for Vista SP2 somewhere in this forum. I've also stopped and restarted the service within Administrator Tools. None of this has resulted in getting past the flashing, hung splash screen. It's driving me a little nuts.
The ServiceStart.log reads as follows:
Start service
The flag of monitor registry: False
The tvsu_exe.log reads as follows:
TSS(L) 1: 11:00:12:0716 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:12:0718 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:13:0796 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:13:0798 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:18:0421 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:18:0423 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:19:0572 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:19:0574 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:23:0713 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:23:0722 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:24:0911 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:24:0915 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:29:0498 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:29:0505 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:30:0679 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:30:0681 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:35:0330 tvsu.cpp(516): StartTvsukernel : admin
...ad infinitum.
What can I try next?
Thanks in advance for any thoughts. I've not found any other suggestions on these boards to solve the problem.

Hi,
go to windows services and find the services called "System Update". Open the properties of this services and go to the Log on tab. Make sure, that the "Local Systems account" is selected. Then go to Recovery tab and make sure taht by all 3 options is "Restart the Services" selected.
Let me know, if that helps.
Also check the Windows Event log if there is any note, what might be wrong.
Cheers

ThinkPad Yoga 12 System Update fails to install fixes

I have been having the famous floating cursor problem using OneLink Doc and external monitor, mouse and keyboard. So I decided to run System Update (5.06.0034) to see if anything appropriate would inbstall. SU downloaded 4 fixes, and I selected all to install. The fixes downloaded, installation began and all fixes immediately showed "installation failed".
Therer was a manual update available in the failure message, but clicking on it did not cause anything to happen.
The fixes displayed were
- Lenovo Power Management Driver 1.67.10.4002
- Lenovo Settings Dependency Package 2.3.3.41
- Installed camera Driver for Realtek 6.2.9200.10252
- ThinkPad BIOS Update (non-Vpro) 1.24.1.24
I went to downloads and downloaded and manually installed Lenovo Power Management Driver and Lenovo Settings Dependency Package (restarts required).
I ran SU and it showed only the BIOS update needed. I tried again to install and got the same failure.
I went back to downloads and the only BIOS update was 1.08, not 1.24.1.24. I tried to install it anyway and the install failed due to "The process does not recognize this system. The process has been canceled."
I tried uninstalling SU and reinstalling and restart, I ran SU, downloaded and tried to install the BIOS and SU immediately displayed "installation failed".
So I have a couple of problems. SU is not working and I don't know where to look to try to determine the installation problem. The BIOS update info does not match up between SU and the downloads page.
Any ideas on where to look for the SU failure to install fixes? Do I need the BIOS?. I checked and my current BIOS shows as LENOVO GQET43WW (1.23), 1/21/2015.

I have been having the famous floating cursor problem using OneLink Doc and external monitor, mouse and keyboard. So I decided to run System Update (5.06.0034) to see if anything appropriate would inbstall. SU downloaded 4 fixes, and I selected all to install. The fixes downloaded, installation began and all fixes immediately showed "installation failed".
Therer was a manual update available in the failure message, but clicking on it did not cause anything to happen.
The fixes displayed were
- Lenovo Power Management Driver 1.67.10.4002
- Lenovo Settings Dependency Package 2.3.3.41
- Installed camera Driver for Realtek 6.2.9200.10252
- ThinkPad BIOS Update (non-Vpro) 1.24.1.24
I went to downloads and downloaded and manually installed Lenovo Power Management Driver and Lenovo Settings Dependency Package (restarts required).
I ran SU and it showed only the BIOS update needed. I tried again to install and got the same failure.
I went back to downloads and the only BIOS update was 1.08, not 1.24.1.24. I tried to install it anyway and the install failed due to "The process does not recognize this system. The process has been canceled."
I tried uninstalling SU and reinstalling and restart, I ran SU, downloaded and tried to install the BIOS and SU immediately displayed "installation failed".
So I have a couple of problems. SU is not working and I don't know where to look to try to determine the installation problem. The BIOS update info does not match up between SU and the downloads page.
Any ideas on where to look for the SU failure to install fixes? Do I need the BIOS?. I checked and my current BIOS shows as LENOVO GQET43WW (1.23), 1/21/2015.

T60 updates fail to install,System update fails to start

T60, 1953, WIndows XPPro. Can download updates but they do not install. Also, when attempting to download new System Update 3.14 it states SUSstart.exe fails to "finish" and thus cannot complete the installation.
Have disabled firewalls, antivirus, have searched forums and have re-started relevant services.
Something simple needs to be changed!! HELP!!

Hi,
go to :
%ProgramFiles%\Lenovo\System Update\session
and check whther you have following folders there :
system
temp
billboard
and if also following files are present:
QuestResponse.xml
updates.ser
If all is present, then jsut do following:
- delete System update + make sure, that also following folder then does not exist: %ProgramFiles%\Lenovo\System Update
* reboot the machine
- install new version of System Update
Let me know if that makes any change.
Rgrds

Thinkvantage System Update 3.14.0031 Failure

T400. Vista
Ran SU and received message notice "Your copy of SU needs to be updated". When I click OK, the download tries to begin, but immediately get error box "system failed to download. Make sure you have an active network connection".
Close.
Next message box "SU failed to install. You can also install from lenovo.com/support."
I downloaded System Update 3.14.0031 and installed. Rebooted and ran getting the same result as above.
Edit: Same problem on a different computer running XP. Must be an issue at lenovo.
Solved!
Go to Solution.

rtb, welcome to the forum,
I also had problems with v3.14.0031 earlier today, it now seems to be working as designed.
Andy ______________________________________
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ThinkVantage System Update fails

Hi
I have a T61p with XP Pro. I am not able to get any system updates for my machine through ThinkVantage System Update. It says "An error occured while gathering user information." and then it fails. I have no idea why it would say that. Any ideas?
Thanks

Hi,
this might have multiple reasons, why this error is present. Here are only few, that I can think of:
- registry entries with the MTM of your system information was changed, or is not present
- the local TVSU repository was changed/damaged and therefore cannot read the the system info and the proces list correctly
In your situation I would do following:
- uninstall TVSU using Add/REmove programs
* reboot the machine
- go to %ProgramFiles%\Lenovo and make sure, that there is no folder called "System Update". If it exists, then delete it completely
- go to registry:HKLM\Software\Lenovo and also make sure, that there is no key called "System Update". If it exists, then delete it
- download an install the latest TVUS from lenovo. com
* reboot the machine
- test TVSU
I assume, this should help as the error, that you are getting seems to be a system exception issue, where the applicaiton cannot reaco appropriately due to missconfiguration.
However, with the above steps, this should be fixed.
Anyway, please test it and let me know the results.
Cheers

System Update fails to download updates

SU returns an error saying "An error occurred while downloading packages.". I reinstalled SU, Solution Center etc. to no avail. It used to work but now it's failing consistently... What to look for or to change to get it back?
Thanks in advance.
SU version 5.03.008 on Windows 8.1 64 bit
Solved!
Go to Solution.

Thanks for your help. Here are the lines where the error occurs:
Info   2014-02-07 , 10:19:31
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe   2014-02-07 , 10:19:31
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Info   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Downloaded
Info   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   Message: Parsing the UDF file
Severe   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml, this XML file is not well-formed
   Exception:
       Message: Root element is missing.
       Type: System.Xml.XmlException
           at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
   at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
   at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   at Tvsu.Engine.Process.HelloProcess.Start()
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather minimal.....
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
And then:
Info   2014-02-07 , 10:19:34
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Connection settings bean found for download.lenovo.com
Info   2014-02-07 , 10:19:34
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe   2014-02-07 , 10:19:34
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Info   2014-02-07 , 10:19:35
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogFileLocation(String catalogDescritorFile)
   Message: Catalog file server path = https://download.lenovo.com/catalog//2355_Win8.xml, local path = C:\ProgramData\Lenovo\SystemUpdate\session\2355_Win8.xml, CRC = 0ce3cef34579574cfad468b8f00c5871e97deed53f5027dafd9db079218330f5
Severe   2014-02-07 , 10:19:35
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: An error ocurred while contacting the help center
   Exception:
       Message: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.
       Type: System.InvalidOperationException
           at System.Security.Cryptography.SHA256Managed..ctor()
   at Tvt.Util.CrcGenerator.GetSHA256Hash(String fileName)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogFile()
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info   2014-02-07 , 10:19:35
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2014-02-07 , 10:19:35
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info   2014-02-07 , 10:19:35
   at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
   Message: Setting FAILED status.
Info   2014-02-07 , 10:19:35
   at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsukernel.Logic.ProgressThread.InitSearch()
Info   2014-02-07 , 10:19:35
   at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
   Message: Showing ERROR Message: < An error occurred while downloading packages. >

Automatic system update failed: restart ends at apple icon

I opted to accept all the suggested automatic online update performed. I got a message saying that the update of my system software failed. Now my ibook G4 won't fully restart. It stops at the apple icon. What should I do?

Hi,
Welcome to the Discussions.
Start from the install disc by placing it in the drive and holding down the "c" key as you restart. Click through the installation screen through the language screen and choose Disk Utility from the menu (Installer menu in Panther, Utility menu in Tiger). Highlight the drive on the left and click Repair Disk. If it reports errors and repairs repeat the process until no errors are reported and restart. If it starts you're done. If not you'll probably need to do an Archive and Install. Click on Options and choose Preserve Users and Network Settings and all of your files will remain intact. Once done go to the Apple Support page>Downloads and download the appropriate Combo down load for your OS. Either 10.3.9 or 10.4.11.
John

Windows 7 and ThinkVantage System Update

I updated to the most recent release of the LSC (2.3.002) and now my warranty is showing. So that is good.
However, when I go to the fix option for the Lenovo Software updates, and I click "launch" to fix the issue, all I get is a small pop up that says "System update 5" and then goes away after a few seconds and nothing happens.
Have rebooted my computer and still nothing. I would like to get all the updates that I need for this machine asap.
Product ID: 7517B4U
Type-Model: 517-B4U
Serial number: xxxxxxx
Location: USA
Expiration Date: 2015-04-30
Any assistance is greatly appreciated!!

Link to picture
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Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

ThinkVantage System Update 3.14 terminated on my T43

After having installed a brand new XP I have been trying to install the above
However during the installation I get the message
InstallShield Wizard terminated
System has not been updated. Run the Installation program later to finalize installation
Has downloaded the System update again, but with same result.
Any Idea to proceed ?
Thanks
/Per

Thanks a lot for your reply. Do you know how or where to set the valid name? I' m looking at the BIOS but I don' t find anything...
Bye
R
I found something in C:\programmi\lenovo\systemupdate\thinkpadregkeys\
There are some files with machine description on them, but I don't know what I have to write in... Has anyone the same model as mine (t43 type 2669 cto)?
Message Edited by riccardoostelli on 05-07-2008 06:29 AM

System Update fails on X201

I am running Windows 7 x64 with 4GB of memory and installed System Update 4. When I run the application, it gets stuck on the splash screen for about 2 minutes and then disappears. I have powered the laptop on/off many times and no luck. Any ideas here?
thx jc
X201 type 3626-D74
Bios version 1.17

I think i figured it out - or at least I hope. Was trying to update my home machine via Remote Desktop from elsewhere.
When I got home, did a shutdown/restart, and tried to run again. Of course, it worked. Guess can't run remotely?
Now, to figure out why the Rescue/Recovery overwrote ALL of my old backups last night with a new one! ARGH!

T540p BSOD after installing driver with ThinkVantage System Update

Hello,
today I got my brand new T540p. Its was delivered without OS (Lenovo Campus). I downloaded the ethernet drivers and the TV System Update on a usb flash drive with my old thinkpad. After installing Windows 8 Pro, i installed the ethernet drivers to connect to the internet. Then i started the TV System Update and let it install all critical and optional drivers.
After the all drivers have been installed the machine wants to reboot, but now i am in a reboot loop. Everytime it hangs in the screen "Windows Update 100%" and then I see the blue screen of death (Driver Power state failure) and the machine reboots again.
Does anyone else have this problem or is there a fix from lenovo?
Thanks,
Mat

After fresh install of win 8 I only updated drivers from windows update. Works fine so far. Upgraded to win 8.1 still no problem. Use nvidia, wifi, intel graphics driver from windows update. Windows could not install chipset drivers. So I downloaded the intel chipset drivers from lonovo. Install crashes with bsod and ending up in reboot loop. I assume it's a problem with the intel drivers from lenovo. At moment I install win 8 again and I will try to install the drivers from intel website.

Is the latest ThinkVantage System Update safe to use?

I just reinstalled the factory version of XP onto my T60. Then I downloaded and ran the latest ThinkVantage System Update, and there were maybe 20 or 30 updates that I can install. Some of those updates require you to uninstall your current version, and others need to be installed in a certain order. Can TVSU handle all that, or should I try to install the updates manually? Someone was saying that an older version of TVSU doesn't install things in the correct order.

If I were you I would install the latest version of system update first and then run it to install available packages.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Failure to install thinkvantage system update

At the end of my thinkvantage system update, it showed me "Exception not expected was encountered!". And now my thinkvantage do not work anymore. How can I do to fix it (make my thinkvantage work)? Does anybody know? Thanks indeed!
My laptop is X200.
michmax

Hi,
can you please first clarify following sentence:
"I also tried to download manually and intall them separately"
Do I understand it correctly, that you have downloaded these files using ThinkVantage System Updates (TVSU) and also have tried to install these update using TVSU?
If that is correct, then could you please try just to deffer these updates/ just download them and then go to following location:
%programfiles(x86)%\Lenovo\System Update\session
- find the appropriate update(every folder name is the update name which contains also the executable)
- once you find the corrcte update, then try to install it manually
- once you are sure, that this update was installed correctly, start TVSU and check if the list have changed
If not and you still see the update version, that you have just installed, then this might be an issue with the version detection and might be caused, by the fact, that the update does not write the courrent version.
However, please test this situation and let me know, the results.
BTW: I assume, that you are using the version 4.0.0024 of TVSU.
Can you tell me the system, that you are using this applicaiton on? T60, or T400,....
Cheers

Thinkvanta​ge System Update fails:

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