Thinkvantage system update kills Fingerprint device [Fingerprint Software 2.0 for Windows V64]

1. Fingerprint device on my 1week old T400 (Vista64 business) has stopped working today after latest update- Lenovo Fingerprint Software 2.0 for Windows V64, Version 3.1.25.80
What can I do now to get it working ?
Thank you.
1st time thinkpad user

Hello, I posted a solution here:
http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=2464
Cheers,
Chris

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"System Update" refuses to load; perpetual restart message leads nowhere. R40, Windows XP.

Folks,
I get the following error message continuously - System Update never starts up, even after clicking "OK"; the only thing that happens is this error message goes away for about ten or fifteen seconds and then comes back. The only way I can get rid of it is to go into Task Manager and kill both of the relevant processes.
http://files.iclippy.com/109436/1251274772.jpg
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Note from Moderator: Image(s) >50k converted to link(s).
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Thinkpad R40 2897-54U running Windows XP Pro

Hi,
the firs thing, that I saw is, that you are using a realy old version of TVSU. You are using 3.13.0009.
Go to following link and download the latest version of TVSU: <3.14.0024>
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TVSU-UPDATE
And then make following steps:
- delete the old version of TVSU using Control Panel
- once it's removed, go to %programfiles%\Lenovo
- if you see the folder "System update", then delete it manually
* reboot the machine
- after it starts back to OS install the downloaded version of TVSU
- once it's installed, check whether it's working
From your logs it's obvious, that this aplication could not be started in your environment/OS. TVSU could not be started, but unfortunately the reason is not realy shown.
Test the above and let me know about the results
Rgrds

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SoundMax drivers just disappear in XP after last ThinkVantage System Update

Hi All!
I have a ThinkPad T61 that I LOVE so much more than my old Dell D620. I'm actually switching our company over to ThinkPads from Dell.
I have set it up dual boot, running Windows XP SP 2 and Vista Business x64. Both have been running great, and I have installed all the ThinkVantage tools. I even got the SATA to run in AHCI mode, which was the trickiest thing so far...until...
I ran System Update on Sunday in Windows XP. Since then, my sound has disappeared. I got all kinds of errors from SoundMax, saying the device wasn't found. When I try to reinstall SoundMax, I get the dreaded "The audio driver files do not support your computer hardware". I have uninstalled and reinstalled the "Universal Audio Architecture (UAA) High Definition Audio class driver (Q888111)" driver and rebooted each time over and over again. I've removed and let Windows re-find the Bluetooth Audio drivers. I have no exclaimation points for any drivers, and no listing for any SoundMax drivers. I cannot get XP to recognize the audio on the machine any longer. There is no listing in the BIOS for audio.
The real kicker is that the audio works perfectly fine in Vista, so I know it's not a hardware issue.
I've tried suggestions from the following articles, to no avail:
http://forum.notebookreview.com/archive/index.php/t-136471.html
http://forums.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&thread.id=283
http://forum.notebookreview.com/showthread.php?t=136351&page=5
http://support.microsoft.com/kb/888111
Does anyone out there, or does Lenovo, have any suggestions? This is VERY frustrating because I know it's not a hardware issue!
Thanks!
ThinkPad T61 15 Widescreen with nVidia Quadro graphics 6459CTO
Windows 7 Enterprise and Windows XP Pro

Thanks for your reply.
I actually had installed the drivers. The problem was the soundcard drivers weren't even listed in Device Manager - no exclaimation points - nothing.
I was actually able to solve the problem, but it was a real pain. See the following:
There was no listing under Add/Remove Programs for the Microsoft UAA KB888111 update to remove it. This was because I had installed it, uninstalled it, and then reinstalled it again.
So, according to the above link I posted, I had to delete the following key from the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows XP\SP3\KB888111
Then I rebooted. After rebooting, I reinstalled the KB888111 patch from the Lenovo site, then rebooted again.
After that reboot, it found the sound card and wanted to install the drivers, which I did from c:\DRIVERS\WIN\Audio. Once again, I rebooted.
After that reboot, I installed the SoundMax software and rebooted again, and when I logged back into Windows, I heard the familiar Windows startup theme.
I guess a word to the wise is to be very careful what you are installing when using the ThinkVantage System Update. I might not be so quick to update something that is already working fine.
ThinkPad T61 15 Widescreen with nVidia Quadro graphics 6459CTO
Windows 7 Enterprise and Windows XP Pro

Windows 7 and ThinkVantage System Update

I updated to the most recent release of the LSC (2.3.002) and now my warranty is showing. So that is good.
However, when I go to the fix option for the Lenovo Software updates, and I click "launch" to fix the issue, all I get is a small pop up that says "System update 5" and then goes away after a few seconds and nothing happens.
Have rebooted my computer and still nothing. I would like to get all the updates that I need for this machine asap.
Product ID: 7517B4U
Type-Model: 517-B4U
Serial number: xxxxxxx
Location: USA
Expiration Date: 2015-04-30
Any assistance is greatly appreciated!!

Link to picture
Link to picture
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

Thinkvantage System Update 3.14.0031 Failure

T400. Vista
Ran SU and received message notice "Your copy of SU needs to be updated". When I click OK, the download tries to begin, but immediately get error box "system failed to download. Make sure you have an active network connection".
Close.
Next message box "SU failed to install. You can also install from lenovo.com/support."
I downloaded System Update 3.14.0031 and installed. Rebooted and ran getting the same result as above.
Edit: Same problem on a different computer running XP. Must be an issue at lenovo.
Solved!
Go to Solution.

rtb, welcome to the forum,
I also had problems with v3.14.0031 earlier today, it now seems to be working as designed.
Andy ______________________________________
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ThinkVantage System Update 3.14 terminated on my T43

After having installed a brand new XP I have been trying to install the above
However during the installation I get the message
InstallShield Wizard terminated
System has not been updated. Run the Installation program later to finalize installation
Has downloaded the System update again, but with same result.
Any Idea to proceed ?
Thanks
/Per

Thanks a lot for your reply. Do you know how or where to set the valid name? I' m looking at the BIOS but I don' t find anything...
Bye
R
I found something in C:\programmi\lenovo\systemupdate\thinkpadregkeys\
There are some files with machine description on them, but I don't know what I have to write in... Has anyone the same model as mine (t43 type 2669 cto)?
Message Edited by riccardoostelli on 05-07-2008 06:29 AM

T540p BSOD after installing driver with ThinkVantage System Update

Hello,
today I got my brand new T540p. Its was delivered without OS (Lenovo Campus). I downloaded the ethernet drivers and the TV System Update on a usb flash drive with my old thinkpad. After installing Windows 8 Pro, i installed the ethernet drivers to connect to the internet. Then i started the TV System Update and let it install all critical and optional drivers.
After the all drivers have been installed the machine wants to reboot, but now i am in a reboot loop. Everytime it hangs in the screen "Windows Update 100%" and then I see the blue screen of death (Driver Power state failure) and the machine reboots again.
Does anyone else have this problem or is there a fix from lenovo?
Thanks,
Mat

After fresh install of win 8 I only updated drivers from windows update. Works fine so far. Upgraded to win 8.1 still no problem. Use nvidia, wifi, intel graphics driver from windows update. Windows could not install chipset drivers. So I downloaded the intel chipset drivers from lonovo. Install crashes with bsod and ending up in reboot loop. I assume it's a problem with the intel drivers from lenovo. At moment I install win 8 again and I will try to install the drivers from intel website.

Is the latest ThinkVantage System Update safe to use?

I just reinstalled the factory version of XP onto my T60. Then I downloaded and ran the latest ThinkVantage System Update, and there were maybe 20 or 30 updates that I can install. Some of those updates require you to uninstall your current version, and others need to be installed in a certain order. Can TVSU handle all that, or should I try to install the updates manually? Someone was saying that an older version of TVSU doesn't install things in the correct order.

If I were you I would install the latest version of system update first and then run it to install available packages.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Failure to install thinkvantage system update

At the end of my thinkvantage system update, it showed me "Exception not expected was encountered!". And now my thinkvantage do not work anymore. How can I do to fix it (make my thinkvantage work)? Does anybody know? Thanks indeed!
My laptop is X200.
michmax

Hi,
can you please first clarify following sentence:
"I also tried to download manually and intall them separately"
Do I understand it correctly, that you have downloaded these files using ThinkVantage System Updates (TVSU) and also have tried to install these update using TVSU?
If that is correct, then could you please try just to deffer these updates/ just download them and then go to following location:
%programfiles(x86)%\Lenovo\System Update\session
- find the appropriate update(every folder name is the update name which contains also the executable)
- once you find the corrcte update, then try to install it manually
- once you are sure, that this update was installed correctly, start TVSU and check if the list have changed
If not and you still see the update version, that you have just installed, then this might be an issue with the version detection and might be caused, by the fact, that the update does not write the courrent version.
However, please test this situation and let me know, the results.
BTW: I assume, that you are using the version 4.0.0024 of TVSU.
Can you tell me the system, that you are using this applicaiton on? T60, or T400,....
Cheers

Reinstalling Thinkvantage System Update Challenge...

Hello all...
I do not know how it was done, yet done, my TV System Update was not working, so I deleted it through 'Programs and Features', I now try to re-install it and cannot. The process gets to a point and then rolls back. I have turned off my Avast antivirus program...
Please advise what I may be missing or am not doing to get this program up and running.
TIA... Bo
T61, 6465, Vista

To make the ThinkVantage System Update work again you need to download it from Lenovo website and then install it.
Kindly download the ThinkVantage System Update software from the mentioned below web link.
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS013962
You may also install the ThinkVantage System Update Patch for Microsoft Windows Vista Service Pack 2 from below link
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS001988
If this does not work then you need to install Lenovo Systems ToolBox
For 32bit follow the link - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS015001
For 64bit follow the link - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS015006
This should fix the issue.
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Does ThinkVantage System Update work with IdeaCentre desktops?

As in the title ... does the TVSU function correctly with IdeaCentre desktops? I recently pruchased a K330 7727-3GU and receive a "no applicable packages" message before System Update finishes it's search.
If System Update does not work with IdeaCentre hardware then do we have to manuually download drivers and sw updates?

Hi dcreich,
Idea systems and Think systems are two different systems with 2 different software packages.
TVSU won't work with Idea systems. Yes, you manually update drivers and packages.
TVSU is usually a little behind anyway with current updates. Updated drivers get posted to the driver page first, then they go into TVSU.
Idea systems have their own versions of power management, internet access management, and security suite.
Start, all programs, under Lenovo, you'll find the applicable utilities for the Idea systems.
Think systems have them under Thinkvantage.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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ThinkVantage System Update

On my laptop I uploaded Windows7_SP1 T500. After installing SP1, which ran OK, I've noticed that does not work ThinkVantage System Update. 9% below the notice himself.
http://www.shrani.si/f/1Y/TL/4lmzdQGi/update.jpg
Solved!
Go to Solution.

Not only the SP1 for Windows 7 isn't supported, but the complete OS is not mentioned in the Installation Readme as supported...
-QUOTE-
Software requirements
=====================
The following operating systems are supported:
- Microsoft Windows 2000 with Service Pack 4
- Microsoft Windows XP (32-bit) and its Service Pack 1, 2 and 3
- Microsoft Windows Vista (32-bit and 64-bit) and its Service Pack 1, 2
Currently the following operating systems are NOT supported:
- Microsoft Windows 7 Beta
-UNQUOTE-
When shall all these Installation Readme files be updated whenever an update release (for any of the TVT's) is published?
RickCP/ThinkCentre A55 8705-AG1/Windows XP Home Edition SP3.

Thinkvanta​ge system update kills Fingerprin​t device [Fingerpri​nt Software 2.0 for Windows V64]

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Thinkvantage system update kills Fingerprint device [Fingerprint Software 2.0 for Windows V64]