ThinkVantage System update not happy!

Hi I was wondering if anyone else is experiencing this issue with an X220 (or any other Lenovo product)
"An error was detected with the package catalogue for your system on the System Update Server. Please contact the Support Centre."
I did contact Support and they said they had heard of some issues with ThinkVantage. They didn't take my details, or record the problem though. So hmmm...
This ThinkVantage update came out in MAY. I would also have thought this community board would be flying if it was an across-the-board problem, certainly if it was 3 months old. So reckon the problem is likely to be at my end.
Any suggestions VERY welcome. I just did about 60 updates manually (I thought the ThinkVantage update I put in 11 months ago was working, it wasn't) Ugly.

Hello,
I am not sure exactly what the problem might be, but one possibility might be that the ThinkVantage System Update software is having trouble detecting some of the computer's hardware. One way we can check that is to see how Microsoft Windows identifies the computer via Windows Management Instrumentation. Here's how to do that:
Open an elevated Command Prompt (filename: CMD.EXE).
At the command prompt, type: "wmic baseboard get product" press Enter, and note the results—it should be the same as the model type for your ThinkPad.
Next, type "wmic csproduct get name,vendor" press Enter, and note the results. Again, it should show the model type and the manufacturer.
If the information returned is correct, there might be a problem elsewhere, such as in the system's registry, but this is a quick way of verifying that at least Windows is detecting the hardware correctly.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
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Lenovo System Update not installing a driver

I reinstalled Windows 8.1 Pro on a X1 Carbon Touch, model 3448. I then installed the Lenovo System Updater, version 5.06.0027. Many drivers were installed, but I still have an unknown device in Device Manager. In msinfo32.exe, I see this in Problem Devices:
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download and install that PM driver in manual mode.
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Windows 7 and ThinkVantage System Update

I updated to the most recent release of the LSC (2.3.002) and now my warranty is showing. So that is good.
However, when I go to the fix option for the Lenovo Software updates, and I click "launch" to fix the issue, all I get is a small pop up that says "System update 5" and then goes away after a few seconds and nothing happens.
Have rebooted my computer and still nothing. I would like to get all the updates that I need for this machine asap.
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Type-Model: 517-B4U
Serial number: xxxxxxx
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System Update not working correctly

Hi forum,
System Update (Version 4.00.0024) is not working correctly on my T500 with Windows 7.
1: Not detecting old versions
SU is not detecting, that there is an old version of Access Connection (5.42) installed although there is a new version 5.50 avaliable. I had to do a manual update.
2: Not installing a suggested update
Each time I run SU, I get a suggested update for "Fix for Issue of HDD with HDP Detection for Windows Vista/7". After downloading there comes a meaningless message "package was not installed" (Paket wurde nicht installiert). No hint for any error.
3: Some drivers (e.g. for the ultranav) have not been downloaded at all - I had to test the functions of some hardware components and download the appropriate drivers manually in case of malfuncion.
Probably there is a solution known within the forum community, at least this should be a message to lenovo (I received no response from the help desk when reporting this finding).
Regards
AH_DE

Dear Herik,
thanks for your answer.
I checked the log file and found thousands of entries. Here are the lines related to "Fix for ...".
Info    2010-02-03 , 08:40:37
          bei Tvsu.Gui.CustomComponents.UpdatePanel.SynchronizeBoxPackage(Object sender, EventArgs args)
          Message: Selected to install: Fix for Issue of HDD with HDP Detection for Windows Vista/7, with
Info    2010-02-03 , 08:40:43
          bei Tvsu.Coreq.LoadCoreqsProcessor.ProcessUpdatesImplementation(Update[] ups)
          Message: Candidate list:
Fix for Issue of HDD with HDP Detection for Windows Vista/7[reboot type 3]
Info    2010-02-03 , 08:40:57
          bei Tvsu.GenericPackageInstaller.GenericPackageInstaller.ExtractFiles(String extractCommand)
          Message: osfq03ww.exe -s -ex -fC:\SWTOOLS\OSFIXES Extract command was executed sucessfully in Fix for Issue of HDD with HDP Detection for Windows Vista/7 update
Info    2010-02-03 , 08:40:57
          bei Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate()
          Message: Update Fix for Issue of HDD with HDP Detection for Windows Vista/7 is being install using Windows Service
Info    2010-02-03 , 08:40:57
          bei Tvsu.Engine.Process.PackageInstallerProcess.InstallNewUpdates()
          Message: Update Fix for Issue of HDD with HDP Detection for Windows Vista/7 installation failed
ADDITIONAL ENTRIES
Info    2010-02-03 , 08:40:57
          bei Tvsu.Gui.FlowScreens.Results.AdjustComponent()
          Message: System updated:
          Installed=0
          Not Installed=Tvsu.Beans.Update[]
          Deferred=0
          Download Failed=0
          Hidden=0
Severe          2010-02-03 , 08:41:17
          bei Tvsu.Sdk.SuSdk.ShutDownApplication()
          Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Since I'm a normal user only, I can't interprete this information. Do you know what to do?
Kind Regards
AH_DE

R61 System update not working

System update is not working: It tells me that it has to install a new version of system update. When I press OK, it shows a message from lenovo and gives the option to install a new version of system update. When I select install the download fails with the message "System Update konnte nicht heruntergeladen werden. Stellen Sie sicher, dass Sie über eine aktive Netzverbindung verfügen und versuchen Sie es erneut". The network connection is OK, or I would not be able to post this message. Therefore, what else can I do?
Matthias
Thinkpad R61 - 8918 DFG
Solved!
Go to Solution.

Thanks, that was the solution.
Matthias
Thinkpad R61 - 8918 DFG

System Update--NOT WOrkING

my system update says i am not connected to the internet when i am...? i really need some help on this

I think the problem you have with iTunes mentioned in your first post may be related:
http://discussions.apple.com/message.jspa?messageID=5378966#5378966
Software updates typically add new features, and don't fix corrupted files.
Either you have a corrupt file, an overfull hard drive, or a directory issue, or bad peripheral connected giving you an issue. Once you isolate that issue, then perhaps software update will work. Is your data backed up?

ThinkVantage System Update 3.14 terminated on my T43

After having installed a brand new XP I have been trying to install the above
However during the installation I get the message
InstallShield Wizard terminated
System has not been updated. Run the Installation program later to finalize installation
Has downloaded the System update again, but with same result.
Any Idea to proceed ?
Thanks
/Per

Thanks a lot for your reply. Do you know how or where to set the valid name? I' m looking at the BIOS but I don' t find anything...
Bye
R
I found something in C:\programmi\lenovo\systemupdate\thinkpadregkeys\
There are some files with machine description on them, but I don't know what I have to write in... Has anyone the same model as mine (t43 type 2669 cto)?
Message Edited by riccardoostelli on 05-07-2008 06:29 AM

T540p BSOD after installing driver with ThinkVantage System Update

Hello,
today I got my brand new T540p. Its was delivered without OS (Lenovo Campus). I downloaded the ethernet drivers and the TV System Update on a usb flash drive with my old thinkpad. After installing Windows 8 Pro, i installed the ethernet drivers to connect to the internet. Then i started the TV System Update and let it install all critical and optional drivers.
After the all drivers have been installed the machine wants to reboot, but now i am in a reboot loop. Everytime it hangs in the screen "Windows Update 100%" and then I see the blue screen of death (Driver Power state failure) and the machine reboots again.
Does anyone else have this problem or is there a fix from lenovo?
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Mat

After fresh install of win 8 I only updated drivers from windows update. Works fine so far. Upgraded to win 8.1 still no problem. Use nvidia, wifi, intel graphics driver from windows update. Windows could not install chipset drivers. So I downloaded the intel chipset drivers from lonovo. Install crashes with bsod and ending up in reboot loop. I assume it's a problem with the intel drivers from lenovo. At moment I install win 8 again and I will try to install the drivers from intel website.

Failure to install thinkvantage system update

At the end of my thinkvantage system update, it showed me "Exception not expected was encountered!". And now my thinkvantage do not work anymore. How can I do to fix it (make my thinkvantage work)? Does anybody know? Thanks indeed!
My laptop is X200.
michmax

Hi,
can you please first clarify following sentence:
"I also tried to download manually and intall them separately"
Do I understand it correctly, that you have downloaded these files using ThinkVantage System Updates (TVSU) and also have tried to install these update using TVSU?
If that is correct, then could you please try just to deffer these updates/ just download them and then go to following location:
%programfiles(x86)%\Lenovo\System Update\session
- find the appropriate update(every folder name is the update name which contains also the executable)
- once you find the corrcte update, then try to install it manually
- once you are sure, that this update was installed correctly, start TVSU and check if the list have changed
If not and you still see the update version, that you have just installed, then this might be an issue with the version detection and might be caused, by the fact, that the update does not write the courrent version.
However, please test this situation and let me know, the results.
BTW: I assume, that you are using the version 4.0.0024 of TVSU.
Can you tell me the system, that you are using this applicaiton on? T60, or T400,....
Cheers

Reinstalling Thinkvantage System Update Challenge...

Hello all...
I do not know how it was done, yet done, my TV System Update was not working, so I deleted it through 'Programs and Features', I now try to re-install it and cannot. The process gets to a point and then rolls back. I have turned off my Avast antivirus program...
Please advise what I may be missing or am not doing to get this program up and running.
TIA... Bo
T61, 6465, Vista

To make the ThinkVantage System Update work again you need to download it from Lenovo website and then install it.
Kindly download the ThinkVantage System Update software from the mentioned below web link.
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS013962
You may also install the ThinkVantage System Update Patch for Microsoft Windows Vista Service Pack 2 from below link
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS001988
If this does not work then you need to install Lenovo Systems ToolBox
For 32bit follow the link - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS015001
For 64bit follow the link - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS015006
This should fix the issue.
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Does ThinkVantage System Update work with IdeaCentre desktops?

As in the title ... does the TVSU function correctly with IdeaCentre desktops? I recently pruchased a K330 7727-3GU and receive a "no applicable packages" message before System Update finishes it's search.
If System Update does not work with IdeaCentre hardware then do we have to manuually download drivers and sw updates?

Hi dcreich,
Idea systems and Think systems are two different systems with 2 different software packages.
TVSU won't work with Idea systems. Yes, you manually update drivers and packages.
TVSU is usually a little behind anyway with current updates. Updated drivers get posted to the driver page first, then they go into TVSU.
Idea systems have their own versions of power management, internet access management, and security suite.
Start, all programs, under Lenovo, you'll find the applicable utilities for the Idea systems.
Think systems have them under Thinkvantage.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
If someone helped you today, pay it forward. Help Someone Else!
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SoundMax drivers just disappear in XP after last ThinkVantage System Update

Hi All!
I have a ThinkPad T61 that I LOVE so much more than my old Dell D620. I'm actually switching our company over to ThinkPads from Dell.
I have set it up dual boot, running Windows XP SP 2 and Vista Business x64. Both have been running great, and I have installed all the ThinkVantage tools. I even got the SATA to run in AHCI mode, which was the trickiest thing so far...until...
I ran System Update on Sunday in Windows XP. Since then, my sound has disappeared. I got all kinds of errors from SoundMax, saying the device wasn't found. When I try to reinstall SoundMax, I get the dreaded "The audio driver files do not support your computer hardware". I have uninstalled and reinstalled the "Universal Audio Architecture (UAA) High Definition Audio class driver (Q888111)" driver and rebooted each time over and over again. I've removed and let Windows re-find the Bluetooth Audio drivers. I have no exclaimation points for any drivers, and no listing for any SoundMax drivers. I cannot get XP to recognize the audio on the machine any longer. There is no listing in the BIOS for audio.
The real kicker is that the audio works perfectly fine in Vista, so I know it's not a hardware issue.
I've tried suggestions from the following articles, to no avail:
http://forum.notebookreview.com/archive/index.php/t-136471.html
http://forums.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&thread.id=283
http://forum.notebookreview.com/showthread.php?t=136351&page=5
http://support.microsoft.com/kb/888111
Does anyone out there, or does Lenovo, have any suggestions? This is VERY frustrating because I know it's not a hardware issue!
Thanks!
ThinkPad T61 15 Widescreen with nVidia Quadro graphics 6459CTO
Windows 7 Enterprise and Windows XP Pro

Thanks for your reply.
I actually had installed the drivers. The problem was the soundcard drivers weren't even listed in Device Manager - no exclaimation points - nothing.
I was actually able to solve the problem, but it was a real pain. See the following:
There was no listing under Add/Remove Programs for the Microsoft UAA KB888111 update to remove it. This was because I had installed it, uninstalled it, and then reinstalled it again.
So, according to the above link I posted, I had to delete the following key from the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows XP\SP3\KB888111
Then I rebooted. After rebooting, I reinstalled the KB888111 patch from the Lenovo site, then rebooted again.
After that reboot, it found the sound card and wanted to install the drivers, which I did from c:\DRIVERS\WIN\Audio. Once again, I rebooted.
After that reboot, I installed the SoundMax software and rebooted again, and when I logged back into Windows, I heard the familiar Windows startup theme.
I guess a word to the wise is to be very careful what you are installing when using the ThinkVantage System Update. I might not be so quick to update something that is already working fine.
ThinkPad T61 15 Widescreen with nVidia Quadro graphics 6459CTO
Windows 7 Enterprise and Windows XP Pro

ThinkVantage System Update

On my laptop I uploaded Windows7_SP1 T500. After installing SP1, which ran OK, I've noticed that does not work ThinkVantage System Update. 9% below the notice himself.
http://www.shrani.si/f/1Y/TL/4lmzdQGi/update.jpg
Solved!
Go to Solution.

Not only the SP1 for Windows 7 isn't supported, but the complete OS is not mentioned in the Installation Readme as supported...
-QUOTE-
Software requirements
=====================
The following operating systems are supported:
- Microsoft Windows 2000 with Service Pack 4
- Microsoft Windows XP (32-bit) and its Service Pack 1, 2 and 3
- Microsoft Windows Vista (32-bit and 64-bit) and its Service Pack 1, 2
Currently the following operating systems are NOT supported:
- Microsoft Windows 7 Beta
-UNQUOTE-
When shall all these Installation Readme files be updated whenever an update release (for any of the TVT's) is published?
RickCP/ThinkCentre A55 8705-AG1/Windows XP Home Edition SP3.

ThinkVantage System Update - wrong language

I'm currently running ThinkVantage System Update 4 (4.00.0030) on Windows 7 Pro x64 and I have the same problem. The program uses your Regional Setting FORMAT to get the updates. This is the first tab option in Regional Settings (not your Regional Setting Input Language nor your Regional Setting System Locale). Why, I didn't find a good answer to that? The problem seems to persist from the early versions of System Update ; we are at version 4... common!!?
You can actually override the GUI language of System Update by changing the value of this registry key :
For Win 7 x64 :
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lenovo\System Update\LanguageOverride
For x86 (32 bits) version, I think this is the key :
HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\LanguageOverride
... to the language of your choice (EN, FR, DE, IT, ES...).
Unfortunately, this is just the GUI language, not the language for which System Update will retrieve update from the server. The program will still use your Regional Setting FORMAT for this.
I've read many post on the topic but didn't find a right solution. The dowloaded software and drivers language should be retrieved as per language setting of the OS not on date, time and number formats. If it's too hard to get the right setting from a multilanguage system, why not simply put a configurable language option? Is Lenovo going to fix the problem?
For now, the workaround is to dumbly set the Regional Setting Format to the "language" you wish before starting System Update and set it back to your preferred format when all update are installed. Any better idea?
P.S. Could a mod rename and move this topic in ThinkPad Forum please, because I think this is more related to System Update software than X Series Laptops
X201 tablet w/ Multitouch, 8-Cell Battery
Core i7 620LM (2.00 GHz) w/ 4 GB DDR3 Memory
Windows 7 Pro 64 bits, HDD 320GB 7200RPM

I bought an X200T in Belgium, chose the English version of Windows Vista Business upon first boot.
Yet some Lenovo software is still in Dutch.
The ThinkVantage System Update wants to download updates for Windows Vista NL instead of ENG. I have already downloaded the latest English version of ThinkVantage System Update but it insists speaking Dutch to me and does not recognize my system as being English.
Installing NL updates for an English OS is a recipe for disaster, I presume, so I cannot use that tool.

Thinkvantage System Update fails:

When executing Thinkvantage System Update on Lenovo 8168D5M (Windows XP Professional) I get error message:
ThinkVantage System TvsuCommandLauncher has encountered a problem and needs to close.
I have downloaded and reinstalled System Update v3.15.0017. Problem persists. .

Hi,
can you please first clarify following sentence:
"I also tried to download manually and intall them separately"
Do I understand it correctly, that you have downloaded these files using ThinkVantage System Updates (TVSU) and also have tried to install these update using TVSU?
If that is correct, then could you please try just to deffer these updates/ just download them and then go to following location:
%programfiles(x86)%\Lenovo\System Update\session
- find the appropriate update(every folder name is the update name which contains also the executable)
- once you find the corrcte update, then try to install it manually
- once you are sure, that this update was installed correctly, start TVSU and check if the list have changed
If not and you still see the update version, that you have just installed, then this might be an issue with the version detection and might be caused, by the fact, that the update does not write the courrent version.
However, please test this situation and let me know, the results.
BTW: I assume, that you are using the version 4.0.0024 of TVSU.
Can you tell me the system, that you are using this applicaiton on? T60, or T400,....
Cheers

ThinkVanta​ge System update not happy!

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ThinkVantage System update not happy!