Thinkvantage system update setup error 742

Hi all,
We have problem using system update on our machines.
We have many different lenovo models T4x, T6x, X4, X6, All have same problem when tying to update.
Error message says:
setup error 742
The Source folder command line option (/s) must include valid source path.
We dont use any custom settings when using system update. It download all updates from lenovo server.
Anyone know how to fix this issue?
System OS is Windows XP with latests hotfixes.
Message Edited by outouser on 04-07-2008 12:00 PM
Solved!
Go to Solution.

No, we make a silent installation.
I found out after a fresh installation it works.
We have some software packages with are installing a instmsiw.exe before you can install it.
It seems such packages modify the windows installer so it does not work with lenovo system updater.
We have ather probs with Adobe Reader 9 too (on machines with the sytem update prob)
I test step by step our software to identify the "bad" installer version.

Similar Messages

Diagnostics system Advanced setup error

Hi all,
I am configuring solman diagnostics. My system level is Solman 7.0 SPS 16. I have executed Diagnostics system setup wizard and all taskes executed sucessfully.
OS is windows 2003 Server and Java 2 SE 1.4.12 version is installed in the server
When i click on Diagnostics setup> Diagnostics system> Advanced setup, i am getting 500 Internal server error
Failed to Process the request
Following error appears
java.lang.NoSuchMethodError: com.sap.sup.admin.setup.ManagingServices.readMultipleEMs()[Lcom/sap/sup/admin/setup/SysConnectData;
I have installed wily Enterprise manager 7.2.2.0. and
http:<host>:8081/workstation and http:<host>:8081/webview both are opening
kindly help

Hi all,
I want to uninstall the current JAVA j2sdk1.4.2_13 from the diagnostics server and update to JDK 1.6.
I hope the error which i am facing is because of the java version.
Can i directly uninstall from start>settings>control panel--> Add and remove programs --> java 1.4.2.13
then update the jdk 1.6. Will this action affect SAP Solman system in any way.
kindly help

SYSTEM UPDATE RUNTIME ERROR

Hello,
I can't use System Update 3.14 on my W70027584SU.
I use Vista business 64 SP1 up to date on 25 june 2009.
I re-install System update 3.14 (uninstall, reboot, install), in downgrade the Microsoft Net Framework 3.5 sp1 to Net Framework 3.
I still have this error :
runtime error!
program: c:\program files(x86)\lenovo\system update\tvsu.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contat the application's support team for more information.
And the program stop after his boot window.
Any help will really appreciate.
Regards.
Marc
T61P 6460DVU - XP PRO - 3 Gb ram - 320 Gb Hd - 15,4" display
W700 27584SU - SEVEN PRO - 4 Gb ram - 2x320 Gb hd raid 0 - 17" display
Solved!
Go to Solution.

Ok, i found a solution but not THE solution.
I installed the Vista sp2 and the patch for System Update vista sp2.
All works fine now.
T61P 6460DVU - XP PRO - 3 Gb ram - 320 Gb Hd - 15,4" display
W700 27584SU - SEVEN PRO - 4 Gb ram - 2x320 Gb hd raid 0 - 17" display

Thinkvantage System Update 3.14.0031 Failure

T400. Vista
Ran SU and received message notice "Your copy of SU needs to be updated". When I click OK, the download tries to begin, but immediately get error box "system failed to download. Make sure you have an active network connection".
Close.
Next message box "SU failed to install. You can also install from lenovo.com/support."
I downloaded System Update 3.14.0031 and installed. Rebooted and ran getting the same result as above.
Edit: Same problem on a different computer running XP. Must be an issue at lenovo.
Solved!
Go to Solution.

rtb, welcome to the forum,
I also had problems with v3.14.0031 earlier today, it now seems to be working as designed.
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
Deutsche Community Comunidad en Español English Community Русскоязычное Сообщество
PepperonI blog

ThinkVantage System Update -- An error occurred while gathering user information

I receive this message after selecting "Get New Updates" in Version 3.14.0031 of this software. I am running Windows XP SP3 on an X200 Thinkpad. I have tried removing and reinstalling the program without success.

1. Version 6.0.5717.35 is for the ThinkVantage Toolbox and the version I have installed now is 6.0.5802.25. Is there a way to use Toolbox to do a System Update?
2. The ThinkVantage System Update I have installed is at version 3.14.0034 with a build date of 2011-4-18. The System Update installed this version itself and is showing as the current version.
So I seem to be up-to-date on the software but am still getting the same error message "An error occurred while gathering user information"; when the progress bar is at 9%.
Thanks, any help on this would be appreciated.
The information from the tvsu_log that might be relavent is:
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: An error ocurred while using the MappingParser
    Exception:
        Message: Key cannot be null.
Parameter name: key
        Type: System.ArgumentNullException
           at System.Collections.Hashtable.ContainsKey(Object key)
   at System.Collections.Hashtable.Contains(Object key)
   at Tvt.Mapping.Languages.get_Item(String tla)
   at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
        Message: Error getting MappingParser properties
        Type: Tvsu.Engine.Process.MappingInterfaceException
           at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting FAILED status.
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
    Message: Error while gathering user information.
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   at Tvsu.Gui.Util.ProgressThread.InitSearch()

SoundMax drivers just disappear in XP after last ThinkVantage System Update

Hi All!
I have a ThinkPad T61 that I LOVE so much more than my old Dell D620. I'm actually switching our company over to ThinkPads from Dell.
I have set it up dual boot, running Windows XP SP 2 and Vista Business x64. Both have been running great, and I have installed all the ThinkVantage tools. I even got the SATA to run in AHCI mode, which was the trickiest thing so far...until...
I ran System Update on Sunday in Windows XP. Since then, my sound has disappeared. I got all kinds of errors from SoundMax, saying the device wasn't found. When I try to reinstall SoundMax, I get the dreaded "The audio driver files do not support your computer hardware". I have uninstalled and reinstalled the "Universal Audio Architecture (UAA) High Definition Audio class driver (Q888111)" driver and rebooted each time over and over again. I've removed and let Windows re-find the Bluetooth Audio drivers. I have no exclaimation points for any drivers, and no listing for any SoundMax drivers. I cannot get XP to recognize the audio on the machine any longer. There is no listing in the BIOS for audio.
The real kicker is that the audio works perfectly fine in Vista, so I know it's not a hardware issue.
I've tried suggestions from the following articles, to no avail:
http://forum.notebookreview.com/archive/index.php/t-136471.html
http://forums.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&thread.id=283
http://forum.notebookreview.com/showthread.php?t=136351&page=5
http://support.microsoft.com/kb/888111
Does anyone out there, or does Lenovo, have any suggestions? This is VERY frustrating because I know it's not a hardware issue!
Thanks!
ThinkPad T61 15 Widescreen with nVidia Quadro graphics 6459CTO
Windows 7 Enterprise and Windows XP Pro

Thanks for your reply.
I actually had installed the drivers. The problem was the soundcard drivers weren't even listed in Device Manager - no exclaimation points - nothing.
I was actually able to solve the problem, but it was a real pain. See the following:
There was no listing under Add/Remove Programs for the Microsoft UAA KB888111 update to remove it. This was because I had installed it, uninstalled it, and then reinstalled it again.
So, according to the above link I posted, I had to delete the following key from the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows XP\SP3\KB888111
Then I rebooted. After rebooting, I reinstalled the KB888111 patch from the Lenovo site, then rebooted again.
After that reboot, it found the sound card and wanted to install the drivers, which I did from c:\DRIVERS\WIN\Audio. Once again, I rebooted.
After that reboot, I installed the SoundMax software and rebooted again, and when I logged back into Windows, I heard the familiar Windows startup theme.
I guess a word to the wise is to be very careful what you are installing when using the ThinkVantage System Update. I might not be so quick to update something that is already working fine.
ThinkPad T61 15 Widescreen with nVidia Quadro graphics 6459CTO
Windows 7 Enterprise and Windows XP Pro

Thinkvantage System Update fails:

When executing Thinkvantage System Update on Lenovo 8168D5M (Windows XP Professional) I get error message:
ThinkVantage System TvsuCommandLauncher has encountered a problem and needs to close.
I have downloaded and reinstalled System Update v3.15.0017. Problem persists. .

Hi,
can you please first clarify following sentence:
"I also tried to download manually and intall them separately"
Do I understand it correctly, that you have downloaded these files using ThinkVantage System Updates (TVSU) and also have tried to install these update using TVSU?
If that is correct, then could you please try just to deffer these updates/ just download them and then go to following location:
%programfiles(x86)%\Lenovo\System Update\session
- find the appropriate update(every folder name is the update name which contains also the executable)
- once you find the corrcte update, then try to install it manually
- once you are sure, that this update was installed correctly, start TVSU and check if the list have changed
If not and you still see the update version, that you have just installed, then this might be an issue with the version detection and might be caused, by the fact, that the update does not write the courrent version.
However, please test this situation and let me know, the results.
BTW: I assume, that you are using the version 4.0.0024 of TVSU.
Can you tell me the system, that you are using this applicaiton on? T60, or T400,....
Cheers

ThinkVantage System Update Fail

Lenovo T420 4177CTO
System update fails and reads: ''An error was detected with the package catalog for your system on the System Update Server. Please contact the Support Center.''
Please help !

Are you by chance connecting through a proxy? If so have tried running with a direct internet connection and does it work. Also, have you tried running TVSU again through the proxy and did it work?

ThinkVantage System update not happy!

Hi I was wondering if anyone else is experiencing this issue with an X220 (or any other Lenovo product)
"An error was detected with the package catalogue for your system on the System Update Server. Please contact the Support Centre."
I did contact Support and they said they had heard of some issues with ThinkVantage. They didn't take my details, or record the problem though. So hmmm...
This ThinkVantage update came out in MAY. I would also have thought this community board would be flying if it was an across-the-board problem, certainly if it was 3 months old. So reckon the problem is likely to be at my end.
Any suggestions VERY welcome. I just did about 60 updates manually (I thought the ThinkVantage update I put in 11 months ago was working, it wasn't) Ugly.

Hello,
I am not sure exactly what the problem might be, but one possibility might be that the ThinkVantage System Update software is having trouble detecting some of the computer's hardware. One way we can check that is to see how Microsoft Windows identifies the computer via Windows Management Instrumentation. Here's how to do that:
Open an elevated Command Prompt (filename: CMD.EXE).
At the command prompt, type: "wmic baseboard get product" press Enter, and note the results—it should be the same as the model type for your ThinkPad.
Next, type "wmic csproduct get name,vendor" press Enter, and note the results. Again, it should show the model type and the manufacturer.
If the information returned is correct, there might be a problem elsewhere, such as in the system's registry, but this is a quick way of verifying that at least Windows is detecting the hardware correctly.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
Deutsche Community Comunidad en Español Русскоязычное Сообщество

Thinkvantage system update failure

I posted this message in the Thinkpad W series forum and haven't gotten a response:
I am getting the following message when attempting Lenovo updates "An error was detected with the package catalog for your system on the System Update Server. Please contact the support center". I first noticed this after running Windows 7 updates this a.m. which included .Net updates. I am well past the warranty so I was wondering if any others have seen this or can offer any insight. I'm hoping to avoid a system restore to eliminate the Windows 7 updates as the cause. salud, Frank 4058CTO
Update: eliminated Windows update as the issue + ran full diagnostics fine.
Thanks for any comments you might have.
Solved!
Go to Solution.

I was having this problem yesterday, with the same error message that the OP got ["...package catalog" fault.]
Following the suggestion made on this board or another, I just let the problem rest and then tried the update again this evening.
No problems: straightforward arrival at the download site; problem-free download of a sample update.
(Now if I could only find and post on the TVT Discussion Board -better hidden than D.Cheney's bunker!)
T410s | Win7 x64 | SysUpdate v. 4.01.0015

Windows 7 and ThinkVantage System Update

I updated to the most recent release of the LSC (2.3.002) and now my warranty is showing. So that is good.
However, when I go to the fix option for the Lenovo Software updates, and I click "launch" to fix the issue, all I get is a small pop up that says "System update 5" and then goes away after a few seconds and nothing happens.
Have rebooted my computer and still nothing. I would like to get all the updates that I need for this machine asap.
Product ID: 7517B4U
Type-Model: 517-B4U
Serial number: xxxxxxx
Location: USA
Expiration Date: 2015-04-30
Any assistance is greatly appreciated!!

Link to picture
Link to picture
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

ThinkVantage System Update 3.14 terminated on my T43

After having installed a brand new XP I have been trying to install the above
However during the installation I get the message
InstallShield Wizard terminated
System has not been updated. Run the Installation program later to finalize installation
Has downloaded the System update again, but with same result.
Any Idea to proceed ?
Thanks
/Per

Thanks a lot for your reply. Do you know how or where to set the valid name? I' m looking at the BIOS but I don' t find anything...
Bye
R
I found something in C:\programmi\lenovo\systemupdate\thinkpadregkeys\
There are some files with machine description on them, but I don't know what I have to write in... Has anyone the same model as mine (t43 type 2669 cto)?
Message Edited by riccardoostelli on 05-07-2008 06:29 AM

T540p BSOD after installing driver with ThinkVantage System Update

Hello,
today I got my brand new T540p. Its was delivered without OS (Lenovo Campus). I downloaded the ethernet drivers and the TV System Update on a usb flash drive with my old thinkpad. After installing Windows 8 Pro, i installed the ethernet drivers to connect to the internet. Then i started the TV System Update and let it install all critical and optional drivers.
After the all drivers have been installed the machine wants to reboot, but now i am in a reboot loop. Everytime it hangs in the screen "Windows Update 100%" and then I see the blue screen of death (Driver Power state failure) and the machine reboots again.
Does anyone else have this problem or is there a fix from lenovo?
Thanks,
Mat

After fresh install of win 8 I only updated drivers from windows update. Works fine so far. Upgraded to win 8.1 still no problem. Use nvidia, wifi, intel graphics driver from windows update. Windows could not install chipset drivers. So I downloaded the intel chipset drivers from lonovo. Install crashes with bsod and ending up in reboot loop. I assume it's a problem with the intel drivers from lenovo. At moment I install win 8 again and I will try to install the drivers from intel website.

Is the latest ThinkVantage System Update safe to use?

I just reinstalled the factory version of XP onto my T60. Then I downloaded and ran the latest ThinkVantage System Update, and there were maybe 20 or 30 updates that I can install. Some of those updates require you to uninstall your current version, and others need to be installed in a certain order. Can TVSU handle all that, or should I try to install the updates manually? Someone was saying that an older version of TVSU doesn't install things in the correct order.

If I were you I would install the latest version of system update first and then run it to install available packages.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
Did someone help you today? Compliment them with a Kudos!
Was your question answered today? Mark it as an Accepted Solution!
Lenovo Deutsche Community Lenovo Comunidad en Español
Visit my YouTube Channel

Failure to install thinkvantage system update

At the end of my thinkvantage system update, it showed me "Exception not expected was encountered!". And now my thinkvantage do not work anymore. How can I do to fix it (make my thinkvantage work)? Does anybody know? Thanks indeed!
My laptop is X200.
michmax

Hi,
can you please first clarify following sentence:
"I also tried to download manually and intall them separately"
Do I understand it correctly, that you have downloaded these files using ThinkVantage System Updates (TVSU) and also have tried to install these update using TVSU?
If that is correct, then could you please try just to deffer these updates/ just download them and then go to following location:
%programfiles(x86)%\Lenovo\System Update\session
- find the appropriate update(every folder name is the update name which contains also the executable)
- once you find the corrcte update, then try to install it manually
- once you are sure, that this update was installed correctly, start TVSU and check if the list have changed
If not and you still see the update version, that you have just installed, then this might be an issue with the version detection and might be caused, by the fact, that the update does not write the courrent version.
However, please test this situation and let me know, the results.
BTW: I assume, that you are using the version 4.0.0024 of TVSU.
Can you tell me the system, that you are using this applicaiton on? T60, or T400,....
Cheers

Thinkvanta​ge system update setup error 742

Similar Messages

Maybe you are looking for

Thinkvantage system update setup error 742