ThinkVantage Client Security Solutions

When Windows has finished loading on my X300 I get a ThinkVantage message "Verify Identity" stating that Windows password changed recently and that I should enter my Windows password to synchronize with CSS.  I've tried the user name that I use when logging onto Windows but I get a "Verification Failed" message.  I simply press the "cancel', button, the message goes away and everything is fine.  I've allowed this minor irritation to continue for more than a year but would like to clear it up and take advantage of all the security solutions that ThinkVantage allows.  I am successfully using the fingerprint identity and password management features of CSS.
The problem is that I have no idea what password that message is requesting.  I've looked at the CSS guide and have gone into BIOS and disabled what I have found to be password enabling functions but that hasn't helped.  I'm reluctant to try anything else for fear of locking up my computer.  I am traveling outside the US and have no convenient access to instruction about restoring my password, pass phrase, security questions, and so forth.
How may I get back to a point where I can safely reset the security features of this computer?

I should add that I am using Windows 7 and my CSS version is 8.3, I can also verify my smart card works for other applications, only thinkvantage CSS 8.3 does not work.

Similar Messages

  • Smart card with Thinkvantage Client Security Solutions doesnt work

    Dear all,
    I have the Lenovo Gemalto Expesscard54 Smart card reader (41N3043). I purchased some .Net smart cards from Gemalto also. I have installed the drivers for both the smart card reader and the smart card minidrivers, as well as the PKCS#11 Drivers from Gemalto.
    However when I try to setup a smart card using Thinkvanage Client Security, the selection remains greyed out. What is the problem?
    When I try to run the executable css_smartcard.exe, I am told PKCS#11 Module is not installed. How do I install the module as there is no command to choose where the driver path is.
    Essentially I am wondering how to use smart cards on the client security software. The documentation, even the CSS deployment guide, has so little information on this.

    I should add that I am using Windows 7 and my CSS version is 8.3, I can also verify my smart card works for other applications, only thinkvantage CSS 8.3 does not work.

  • X61 - Vista Business - Client Security Solution Error - There was a problem connecting to the TPM

    During startup my x61 has been displaying the following message, 'Client Security Solution' - "There was a problem connecting to the TPM (security device) ont his computer. It is possile that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information".
    I have spent an extraordinary amount of time and effort to find identify the cause and a solution for this problem. It occurs whether or not virus software is enabled or disabled and numerous calls to Lenovo, Symantec, Kaspersky, and Microsoft have resulted in finger pointing and no answers. None of the vendors acknowledge the problem yet this same issue is a significant topic of concern as found in various blogs and 'help' sites. Lenovo thought it was hardware and changed the motherboard. Lenovo told me to call Microsoft since it was a Vista issue. Microsoft told me to call Lenovo since Vista Business was preinstalled on the machine. Lenovo told me to call Microsoft and so it goes. I removed Symantec's anti-virus and replaced it with Kaspersky.
    The strangest thing is that the module works intermitently and it seems that everytime a Lenovo update is performed (via Thinkvantage) the problem reoccurs for sometime.
    Does anyone out there have an understanding of the cause and a potential solution???

    I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates.   Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad.  Everything, including start up, was exceptionally fast.  Once I ran the most recent BIOS updates, along with several others, this error message surfaced.  It is intermittent, however, and I have not noted an issue.
    In reviewing several other Message Boards, I have seen this issue raised several times.  Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did:   (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

  • A problem with Client Security Solution patch for Mozilla Firefox3

    After I updated Client Security Solution to 8.20, the password manager cannot work in FF3 again.When I tried to reinstall the patch, it asked me whether to overwrite the files or cancel.  Then it indicates 'This patch has already been installed on this computer', but the problem exsits.

    Borntofly, I am glad that you brought this up as I have not been able to successfully use FF3 with CSS 8.1 or 8.2 and have provided feedback in this thread:
    http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=937&view=by...
    As much as I would like to upgrade to FF3, I have not had any success in either using the manual configuration changes noted in the above thread or by using the CSS Patch for FF3 provided by Lenovo on 8/6/08 found here:
    http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70132
    This patch appears to duplicate the manual efforts provided by member KTP in message 12 in the above provided link from what I can see.
    I have never had an issue using the TV password manager and IE7.  It is a very reliable combination.
    I have no issues at all using FF 2.0.0.16, CSS 8.1 or 8.2 (now on 8.2), and Thinkvantage (TV) Password Manager 3.00.0106.00 (came with CSS 8.2).  I have never had Lenovo Password Manager on my T60.  Everything works reliably well with this combination.
    In 3 hours of work yesterday, I was able to get TV Password Manager to show up in the FF3 add-ons as TV Password Manager 3.01 and this is the only way I was able to make it work, but only for a single browser session:
    1. Tools --> Add-Ons
    2. Disable TV Password Manager, then restart FF3
    3. Tools --> Add-Ons
    4. Enable TV Password Manager, then restart FF3
    5. TV Password Manager will work for the duration that I am using the browser session
    Once I close FF3 and reopen it, TV Password Manager no longer works.  The only method I have found to "reset" everything is to perform the above sequence, but again it only works for the single browser session.  It is very consistent.  Although in does not show this in the Add-Ons page, it almost appears that the TV Password Manager add-on is disabled after I close the browser and needs to be manually disabled then enabled as noted above.  If this is due to a conflict with other software on my laptop, I have not been able to determine this.
    In my efforts yesterday, I spent time uninstalling CSS 8.1 or 8.2, FF, and even removed registry entries related to these packages in order to start with a fresh install, all without any success.  I tried fresh installations and added the manual changes promoted by KTP and also tried fresh installations using the Lenovo patches, all without success.  I made attempts to troubleshoot to root cause by removing all add-ons except TV Password Manager, and also tried preventing certain software from installing at startup via msconfig, as well as multiple settings changes within FF3, all to no avail.  Again FF 2.0.0.16 continues to work very well with little effort on my part.  I simply install the software and ensure that TV Password Manager 2.0 in installed in the add-ons and that's it.
    In the above FF3 thread, it appears that others have had success with KTP's changes so I am a little frustrated that I cannot make FF3 and TV Password Manager work reliably.  I have FF2 and IE7 working so I have plenty of good alternatives at this time.  I will post this at the FF3 above as well to see if anyone has any feedback. 
    Moderator(s), do you wish for this thread to be integrated in the original thread for this issue?
    T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

  • Fingerprint tab unavailable in client security solution

    Thinkpad W510
    Windows 7 x64
    Client security solution version 8.30.0031.00
    Fingerprint software version 5.9.4
    I have uninstalled and reinstalled the fingerprint software and the option is still greyed out in client security solution.
    whats up with this?
    Solved!
    Go to Solution.

    hey mikeace420,
    could you uninstall both software as well as the ThinkVantage Toolbox.
    Go to our download page via http://support.lenovo.com and download the three software that was previously removed.
    now install ThinkVantage Toolbox first, followed by Client Security Solution and then the Fingerprint software
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    Have you checked out the Community Knowledgebase yet?!
    How to send a private message? --> Check out this article.

  • Client Security Solutions wants to synchronis​e passwords with Windows

    For some reason Client Security Solutions wants to synchronise passwords with Windows. I managed to get rid of this request years ago but it has returned. My problem is that I can't remember what my windows password is. How can I stop ThinkVantage from making this request each time I boot up my computer?

    C'mon, Lenovo!  I'm the original poster on this...your original response was that Password Manager doesn't work on Google Chrome because they don't support extensions...but they have in their latest release since at least 5 months ago!!
    Disappointing.
    T410 i620 4GB, Windows 7 x64

  • Client Security Solution - unable to open even see in Windows after succesfull install

    Hello, 
    I just downloaded and successfully installed the latest Client Security Solution for windows 7. After installation it asks for restart, I do it but after reboot I don't see it (!). Under Lenovo ThinkVantage Tools is no CSS at all .. everything others are there, at least I hope. All other features I have are absolutely up to date, since the laptop has only few days and I did careful
    updates on everything.
    I don't understand, windows install it and there is nothing .. I don't even know where to search for it ... can you help me out
    why can't I see the installed CSS?
    Password manager 3.20 - but no fingerprint options
    Backup and restore 4.31
    Downloaded CSS should be 8.30
    Solved!
    Go to Solution.

    you can stop it from auto filling PWs in PWM uncheck the box for auto log in every saved PW should have this option you should see something like this but not exactly LIKE IT this is PWM4 BETA
    Thinkpad R61 7733-1GU
    Thinkpad X61T 7762-54U
    Thinkpad X60T 6363-4GU
    Did a member help you today? Thank them with a Kudo!
    If a post answers your question, please mark it as an "Accepted Solution"!
    Regards,
    GMAC

  • How do I launch and Reset Client Security Solution?

    W510, Windows 7 Professional, 64 bit, and I like using the Password Manager feature with fingerprint security.  During a recent printer installation I had to set-up a Windows Password (I never had one before). Now upon logging in, Client Security Solution continually provides error message ("Your windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution" - but it doesn't recognize anything I enter, including the current password. I can ignore the message but now I am locked out of some encrypted files.
    Lenovo Document ID#HT004617 correctly addresses this problem; but I'm stuck on their Solution Step #4 (Launch Client Security Solution) -  I'm supposed to launch the program, click advanced, and then select "Reset Security Settings."  Problem is there are over 4 dozen executable files in the (2) qty Client Security Solution sub-directories (c:/program Files (x86)/Lenovo/Client Security Solution and c:/Program Files/Lenovo/Client Security Solution) and I have yet to find one that properly launches the CSS program. (CSS is not available from the Lenovo ThinkVantage Tools menu). 
    How do I start CSS?  
    I keep machine up to date, ThinkVantage Fingerprint software #5.9.3, PW Manager version 3.20.0335.00. Machine is under warranty but Lenovo Support thus far unable to tell me what to do!
    I'm sure somebody here knows the right CSS file to run, and specific procedure to synchronize the Password, would sure appreciate some help on this, thank you!
    Solved!
    Go to Solution.

    Been away working, now back...
    It was an HP8500 Printer that started all of this.  I find it difficult to believe that a (simple?) printer install could do so much collateral damage...
    BACK TO MY ORIGINAL QUESTION - How do I reset CSS?  Per furnished Lenovo documentation, (found on the hard drive) CSS was never installed on Windows 7 machines (for some Lenovo reason).  I can export PWs to external drive but still have no idea how to launch the CSS files (of which several executable files came pre-loaded on my machine).
    As far as being locked out of files, Finale composition software now says (upon trying to open files) "You don't have permission to open this file. Contact the file owner or administrator to obtain permission.."
    Worst case, I can re-build my Finale composiitons, but I'm still annoyed with the Lenovo log-in screen constantly asking me to enter a password that I don't know!
    I am very dissapointed with purchased LENOVO WARRANTY SUPPORT - the people I've talked to have no idea about what I'm trying to explain to them.

  • Client Security Solution and Office 2010's Word and Outlook

    I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo to upgrade to Win 7 (deadline was June 22). This week I purchased the Windows 7,retail  64 bit Home Premium upgrade package at a local store.
    I did the upgrade (clean install) Windows 7 64 bit Home Premium on my ThinkPad T400 type 2764-CTO. Also successfully installed all Win 7, 64 bit ThinkVantage software with System Update 4.
    I manually Installed the file z909zis1032us00.exe Client Security Solution 8.3 for Windows 7 (64-bit only) Version: 8.30.0032.00 Note: When upgrading from Windows XP To use TPM with Win 7 erase TPM in the BIOS configuration utility. In the Security and Security Chip menu, locate the option to clear the security device referred to as Security Chip and clear. If not done you can install but not use the program.
    Then I had this issue with Client Security - Password Manager version 8.30.00.32.00 and Office 2010's Word & Outlook. This was before I spotted a tread with the same issue between Password Manager 3.20.0320.00 and Office 2007.
    I noticed that whenever I run Word 2010 or Outlook in conjunction with Client Security SolutionI I could not select text. I could no longer use CSS because of it...
    I called Lenovo and was told that they do not support retail version of Win 7. (Remember they refuse to sell me their version a week earlier). Because I dint know what to do, I deactivated the TPM in Client Security and it solve the problem in both Word & Outlook.
    On the following automatic System Update at the Lenovo site the system pick up something was wrong with Client Security (it did not when the TPM was activated???) and offered to download and install "Client Security Solution Office 2007 Patch 64bit". I did and following installation I re activated the TPM. The problem in Word & Outlook was no longer there.
    Then on the next system update the system offered to download and install "Patch for IE crash with Password Manager (Win7) version 1.0". I had not experience that problem but downloaded and let the system install it anyway.
    So the problem is not restricted to version 8. 3.20.0320.00 and Office 2007 as reported in the other thread. Because the patch was automatically downloaded fron the web site (Client Security Solution Office 2007 Patch 64bit)  I do not know if it is the same patch the was offered in that thread.
    I hope this will help other people having the same problem.
    Claude

    Hi All,
    May i know the version of the CSS? Is it Windows 7 CSS 8.3 ? 32 bit or 64 bit? Would love to know more in detailed for i could report to the development team.
    Thanks!
    Regards,
    Cleo
    WW Social Media
    T61, T410, x240, Z500, Flex 14
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    How to send a private message? --> Check out this article.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Rescue and Recovery and Client Security solution question

    I got a thinkpad edge e220s for home use and I am trying to figure out whether these two thinkvantage tools will be of any use to me since I am not on a company network or anything (all the marketing material mentions IT admins etc).
    Is rescue and recovery just a backup solution with disk imaging (like ghost)? I use a drobo for all my data storage so I am not too concerned about backups as the drobo offers redundancy in case of drive failure. The laptop has an SSD which doesn't have a lot of capacity so I do not want unnecessary tools that will take up a lot of space. However if rescue and recovery offers really helpful features then i might consider installing it (and just not using the backup feature). I could not make out what the marketing material meant by one button solution for viruses and crashes.
    Secondly, does client security solution offer features other than password vault/manager on my model? I am already using the beta for the new version (4) of password manager which is standalone and does not require client security solution. Again the marketing material does not help a home user like myself understand it very much.
    Any help will be appreciated!
    Solved!
    Go to Solution.

    Based on your description I don't think Rescue & Recovery or Client Security Solution have any value for you.

  • THINKVANTAGE CLIENT SECURITY

    I HAVE X200T ALL WORK OKEY BUT NOT THE WINDOWS  INTERNET EXPLORER 8 , IN THE WINDOWS EXPLORER 8 THE CLIENT SECURITY WORK OKEY BUT I NEED  TO RESET THE WINDOWS EXPLORER 8, AFTER THE RESET THE INTERNET EXPLORER 8 WORK OKEY, BUT THE CLIENT SECURITY  NOT WORK.
    I UNINSTALL THE FINGERPRINT SOFTWARE AND THE THINKVANTAGE CLIENT SECURITY SOFTWARE., AFTER UNINSTALL ,I INSTALL THE FINGERPRINT AND THE CLIENT SECURITY BUT THIS NOT WORK.
    WATH I DO ?
    THANK YOU
    JORGE

    This is reported at length in other posts.  Lenovo has been working on the solution for over a month.
    http://forums.lenovo.com/t5/ThinkVantage-Technologies/Client-Security-Solution-and-Word-2007/td-p/16...

  • Client security solutions TMP error message on a t60 with XP

    I just installed client security solutions and I’m getting the follow error message.  When I go to programs and click no security solutions opens.  This t60 is new to me so I’m not sure which questions to ask.
    I have the fingerprint reader working
    What should I ask or tell
    Any advice?
    Thanks
    http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
    <a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
    [IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

    Who has client security, restore and fingerprint reader all working together?  I did updates and when one works the other doesn’t.  If I could find all three that work I would be happy.  If you give me your versions numbers that works on yours that would be great.  I have a T60 running XP

  • Client Security solution not working with fingerprint, Fingerprint Tab is unavailable

    Just recieved my Thinkpad T430 today and have done all updates on the system. I am trying to use Client Security Solution with my fingerprint however it will not allow me to do so. Whenever I go into password manager I get the message, "The requested operation requires fingerprint authentication, but the device is not installed. Please make sure the device is connected and retry the option". Any idea as to how I can fix this? Currently the fingerprint only works to logon to windows (Note: I'm Running Windows 7 Pro x64).  

    Hi 
     Lastest CSs is not in system update, you could try the install the latest version in follow link:
    http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS014164

  • Alternative to Client Security Solution

    Hi, 
    I like the fingerprint reader on the T500, but find that the client security solution software is very slow.  Is there an alternate software that will work with the T500 fingerprint reader?
    Thanks

    Hi,
    if you have changed the Windows password, and by startup the CSS is asking you for password, then just simply enter the new created Windows password. That should do it. 
    If you realy want to clear everything from CSS I would do it in following steps: 
    - dissable CSS <Enhanced Security->Deactivate>
    * reboo the machine 
    - start into BIOS and clear the Security chip <this will clean everything from CSS>
    - save changes and start into OS 
    - go to Password manager and delet all your entries, as after clearing the Security chip it make no sence to have them, as all pwds are gone
    -  activate CSS <Enhanced Security-> Activate>
    * reboot the machine 
    - start from the scratch with all the passwords etc. 
     Let me know, if this help
    Rgrds

  • Client Security Solution with TPM

    Hi,
    after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
    I always get amessage form css on the screen that an error occurred during connecting the TPM on this computer (sorry, I'm using the german language versions, therefore my translation might not be exactly the same what you get from the english version).
    The message-box shows the additional hint, that the problem might be caused by the firewall or an antivirussoftware (both are actually disabled).
    What I tried out already:
    - delete and reactivate the TPM before installing css
    - delete TPM (without reactivation) and install css
    - connected to my domain, and not connected
    - firewall disabled and enabled
    - antivirus running and stopped
    Has anybody an idea what else I can do to get the css with the password-manager up to work??
    Regards - Rudolf

    Nop.
    I'm a little bit frustrated by Lenovo, because of the poor support.
    The notebook is excellent, but the support .....
    In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
    Here it seems to be different.

Maybe you are looking for