Thinkvantage Error

I have been getting this error when I try to update my laptop using the Thinkvantage Update.
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Program Files\Lenovo\System Update\tvsu.exe
This application has requested the application to terminate it in an
unusual way.
Please contact the application's support teamfor more information.
ANY HELP?

hey sarahweiner,
i would suggest going to uninstalling the program then going to http://support.lenovo.com , download the program and reinstall it.
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Similar Messages

Urgent! "ThinkVantage" button and F11 don't work after disk partition.

I just bought a ThinkPad T400 last week.
At first, I partitioned the C disk into 3 disks: C, D, E. I didn't change EISA partition.
Then I use "Rescure and Recover " to reinstall Vista and restore the system.
After it finished, I can enter Windows, but windows is not installed properly, without many funtions. And I can't install software to solve the problems because Windows Installer is no correctly installed. Furthermore, driver letters are changed, i.e., after restoring system, SW_Preload disk becomes "F:" instead of "C:" before restoring.
I then restarted the computer and want to rescure my T400 via "ThinkVantage". After pressing "ThinkVantage" button, system just asked me choose from "F1- BIOS, F11-Rescure". But when input "F11", the PC still can not enter "Rescure and Recovery" .
I searched Google about this, somebody said disk partition may lead to thinkvantage error. If it's the case, how to solve the problem?
Thanks a lot！
hanks

hi,
i have the same problem. i have t400 with vista. i try to enter into the recovery but it is not going. so since it was urgent i installed xp. i havent changed the partition size. now it is not even showing the f11 option to enter the recovery. initially when i tried to enter into the recovery a blue screen used to come and the message used to display. it said a problrm was detected and to prevent damage to the computer windows is shutting down. so i called lenovo and they sent me the recovery disk. but when i run the recovery disk it shows the screen windows is loading files. then again blue screen appears with the same old message. even that recovery disk is not entering into the recovery. i dont know what to do. if anyone knows what to do please let me know. my email address is [email protected]
Amar Deo

Runtime error when trying to use Thinkvantage system updater

I get a runtime error when trying to use the Thinkvantage system updater.Have tried it numerous times and this is the exact message:
"Runtime error!
Program:C:\Program Files\Lenovo\System Update\tvsu.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information."
Can somebody please help me to get the Thinkvantage system updater working properly?
Thanks-George
This issue has since been resolved.Thanks-G

I'm getting the same error. I tried reinstalling system updater but it didn't help.

ThinkVantage Toolbox - Error when opening

I took the ThinkVantage Toolbox update per the recommendation -- now, the Toolbox icon shows up in my toolbar -- but when I try to actually run the toolbox program, I get the system error message: Lenovo ThinkVantage Toolbox has stopped working.
The toolbox program continues to operate behind the error dialog box until I click on the "close program" button.
I can't fathom what is making it report that it has stopped working -- any ideas?
Thanks in advance.
Joseph
Solved!
Go to Solution.

BTW, Not absolutely sure if it's directly related, but the application log in event viewer has this entry:
Log Name:      Application
Source:        SideBySide
Date:          11/24/2009 11:12:29 PM
Event ID:      72
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JosephChiu-T500
Description:
Activation context generation failed for "C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe".Error in manifest or policy file "C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe" on line 9. The element trustinfo appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider />
    <EventID Qualifiers="49409">72</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-11-25T07:12:29.000Z" />
    <EventRecordID>11463</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JosephChiu-T500</Computer>
    <Security />
</System>
<EventData>
    <Data>trustinfo</Data>
    <Data>urn:schemas-microsoft-com:asm.v1^assembly</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe</Data>
    <Data>C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe</Data>
    <Data>9</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

ThinkVantage fingerprint error 7210001 (object: clsid-not-found(CID_HomePassport::Set))

Hi
I have a Lenovo W520.
When i want to open the thinkvantage fingerprints.
There is the followed message: Error 7210001 (object: clsid-not-found(CID_HomePassport:et))
And i can't do anything, the window is empty.
How can I fix this?

I have the same issue and nothing I can do to fix it unless they replace the fingerprint reader (whole plam rest). After wasting so much time, I got a reply
[quote[
I went through about 2 fingerprint readers this way. the best I can figure out is there is an odd issue with either bios or the embedded controller when it gets turned off due to low power in certain situations that causes the frimware in the fingerprint reader to be corrupted somehow. This only seems to happen when you have the swipe to power on feature enabled. I would get that reader replaced and then make sure the first thing you do is turn off the swipe to power on feature in the fingerprint software. My 3rd reader has been solid as a rock since I have done that. I hope this helps.
I would forget about trying to recover the reader BTW. I tried everything and even sent the readers to lenovo and they weren't even able to fix them when they were in this state.
I have an idea as to what is going on but lenovo was not able to re-produce this problem on their end. either way you should be golden with that feature disabled, once you have a new reader installed.
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T530-Win7-Pro-Fingerprint-reader-doesn-t-wo... should tell you how to disable it.
after saying all of this I do want to make it clear that I am happy with my T530 over all. It could have used more LEDs for keyboard and ultrabay and battery state in the front and an eSATA port. and a way to route the miniDP port through the intel HD4000 when using integrated graphics mode. and it would be 100% perfect. but despite those things I've been very happy with it and how well it works with Linux. and I've had no problems with lenovo support. I even just got a 4 year extended warranty with acidental damage protection today.
[quote]
so its defective?

Thinkvantage Toolbox Error on Edge 11

Whenever I activate Thinkvantage Toolbox to check system status of my EDGE 11, the error message always appears on my screen saying " DEVICE DISCOVERY ERROR, YOUR SYSTEM WAS BUSY PERFORMING OTHER TASKS WHEN ATTEMPTING TO COLLECT INFORMATION. IF THERE IS AN ERROR, RESTART APPLICATION OR IF PROBLEMS PERSIST, RESTART SYSTEM".
FYI my ThinkVantage Toolbox is currently version 6.0.5717.37 sitting on Win 7 Home basic OS.
can anyone assist to solve this problem? thanks
Moderator note; subject edited

BTW, Not absolutely sure if it's directly related, but the application log in event viewer has this entry:
Log Name:      Application
Source:        SideBySide
Date:          11/24/2009 11:12:29 PM
Event ID:      72
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JosephChiu-T500
Description:
Activation context generation failed for "C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe".Error in manifest or policy file "C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe" on line 9. The element trustinfo appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider />
    <EventID Qualifiers="49409">72</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-11-25T07:12:29.000Z" />
    <EventRecordID>11463</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JosephChiu-T500</Computer>
    <Security />
</System>
<EventData>
    <Data>trustinfo</Data>
    <Data>urn:schemas-microsoft-com:asm.v1^assembly</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe</Data>
    <Data>C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe</Data>
    <Data>9</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

Thinkvantage toolbox errors unter W7

Hi,
since last update of thinkvantage toolbox on my T400s i cant run the sw, after every attempt toolbox at first loadsup and start check then it fail with errror and shutsdown
I have W7 pro 32bit and thinkpad T400s type 2809-D9G
here is eventlog:
System
Provider
[ Name]
PC-Doctor
EventID
1
[ Qualifiers]
0
Level
2
Task
0
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2011-07-31T15:38:14.000000000Z
EventRecordID
54430
Channel
Application
Computer
PC
Security
EventData
(3092) Asapi: (17:38:14:8400)(3092) S3LogPusherPlugin.Helper - Error -- 340 Unable to storage the test log to medium

hey Aluzcz
Curious to know is your TVT at version 6.0.5802.24 ? If it is not, do update.
if it is, kindly uninstall. set msconfig to diagnostic startup and install in this manner. set back to normal startup and test again.
WW Social Media
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Thinkvantage system update error thinkpad t41

hello everyone.... so i'm running (windows server 2008) on thinkpad t41 and when i try to run the (thinkvantage system update) i keep getting this error messge . (an error occured while gathering user information).... does anyone no how to fix this.. thanks
Solved!
Go to Solution.

Hi scottiecargo, welcome to the forum,
hate to disappoint you, but server OSes were never supported in SystemUpdate and neither IBM or Lenovo ever released drivers for server OSes for any ThinkPads.
I know some people have installed server OSes on ThinkPads, searching here and at http://forum.thinkpads.com/ might produce some driver ideas for you.
Good luck
Andy ______________________________________
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ThinkVantage System Update error

I recently used a set of system restore disks after a hard drive failure in my R61i. Now when I run System Update version 3.00.0022 I receive an error message (an error occurred while gathering user information) My system bios is version 2.16. Does anyone know how to fix this?
Solved!
Go to Solution.

Does this help?:- http://forums.lenovo.com/t5/ThinkVantage-Technologies/System-Update-An-error-occurred-while-gatherin...
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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ThinkVantage System Update -- An error occurred while gathering user information

I receive this message after selecting "Get New Updates" in Version 3.14.0031 of this software. I am running Windows XP SP3 on an X200 Thinkpad. I have tried removing and reinstalling the program without success.

1. Version 6.0.5717.35 is for the ThinkVantage Toolbox and the version I have installed now is 6.0.5802.25. Is there a way to use Toolbox to do a System Update?
2. The ThinkVantage System Update I have installed is at version 3.14.0034 with a build date of 2011-4-18. The System Update installed this version itself and is showing as the current version.
So I seem to be up-to-date on the software but am still getting the same error message "An error occurred while gathering user information"; when the progress bar is at 9%.
Thanks, any help on this would be appreciated.
The information from the tvsu_log that might be relavent is:
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: An error ocurred while using the MappingParser
    Exception:
        Message: Key cannot be null.
Parameter name: key
        Type: System.ArgumentNullException
           at System.Collections.Hashtable.ContainsKey(Object key)
   at System.Collections.Hashtable.Contains(Object key)
   at Tvt.Mapping.Languages.get_Item(String tla)
   at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
        Message: Error getting MappingParser properties
        Type: Tvsu.Engine.Process.MappingInterfaceException
           at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting FAILED status.
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
    Message: Error while gathering user information.
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   at Tvsu.Gui.Util.ProgressThread.InitSearch()

Thinkpad L430 Error Msg: 2000 thinkvantage active protection sensor diagnostics failed

One morning after I shutdown my laptop to leave for work and start it up again on the train. It gave me the: 2000 thinkvantage active protection sensor diagnostics failed. Everything is working fine. Is there a fix for this?
Edit: I realised this is in the wrong section. Can someone help me move this please? Thank you.

No, it happened for the rest of the day, even when I turned on the computer at work on my desk.
I restarted the laptop numerous times and it still gave me that message with the couple of loud beeps.
I believe it is fixed now, though I believe there is 75% chance I have found the reason. I just tried restarting it twice and I wasn't getting the message anymore.
I recall that the previous night, my laptop attempted to update my MS Office 365 but for some reason that update failed. I turned my laptop off and it wasn't when I was on the train the next day that I got the 2000 error message. I used my laptop as usual, nothing but MS office programs. Later that night I did a system restore, but that didn't fix the program, however my office update succeeded. As I cannot think of any other factors, I believe this could have been the reason.

Errors in ThinkPad Bios and Thinkvantage Software

I have been using my ThinkPad T61 model 7664-A24 for almost 6 months now and have noticed quite a few errors in the bios and Thinkvantage software.
1. Bios:
Security>Passwords>Passphrase is grayed out and has no functionality.
2. Bios:
Security>Passwords>Password Reset Service: The instructions in the description window to the right tell us to go to 'Create Recovery Media' in Windows>ThinkVantage and set up password reset service to recover power-on or hard disk password in case of loss. However there is no such thing in Thinkvantage>Create Recovery Media.
3. Predesktop Rescue and Recovery workspace:
The documentation when you click 'Configuration Overview' relating to setting up a password to protect the Rescue and Recovery predesktop environment is wrong - Method 1 and Method 3 of creating this password in Client Security Solution and Rescue and Recovery respectively do not exist.
While these errors do not impede the functionality the ThinkPad, I wish Lenovo would tighten up the screws. I can't understand how such a big company could be so sloppy. The bios should not have any dependency on external software but here some bios functions are dependent on RnR in Windows? I've tried removing the RnR and CSS program but the bios 'Password Reset Service' option remains. I hope Lenovo issues updates to fix these errors.
I will mention more errors in the lenovo software in this thread as I find them.
Message Edited by zachareth on 05-05-2009 12:24 AM

Hi Naresh,
Please double check if your Network Connection settings in Eclipse Preferences are correct. See SAP HANA Cloud Platform for more detailed info.
HTH!
--Vlado

W520-RAM ERROR(ThinkvantagE)

Hi everyone, Being a first time user of Lenovo-Thinkpad(W520)
I would like to ask why do i have this error when doing a hardware testing using Thinkvantage
Specs for my W520
Genuine Windows 7 Professional 64-bit Edition
Intel Quad Core i7-2720QM @ 2.2ghz (3.2 Turbo) 1333mhz/6MB cache
16GB PC3-10600 1333MHz DDR3 (4 x 4GB) 16GB Max
Nvidia Quadro 2000M Graphics with 2GB DDR3 Memory
15.6" FHD (1920 x 1080) LED Backlit Widescreen and WWAN antenna (95% color gamut, anti-glare)
720p Integrated Camera
500GB 7200RPM SATA Hard Drive
Intel Centrino Advanced-N WiFi 6205
Below is the error i gotten:
System Memory
Total Physical Memory: 16.00 GB
4096 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 4.00 GB
Memory Manufacturer: Kingston
Memory Manufacture Date: Week 21, Year 2011
Memory Part Number: 9905428-051.A00LF
Memory Serial Number: 123225E1
4096 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 4.00 GB
Memory Manufacturer: Samsung
Memory Manufacture Date: Week 17, Year 2011
Memory Part Number: M471B5273DH0-CH9
Memory Serial Number: 9445FDF8
4096 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 4.00 GB
Memory Manufacturer: Kingston
Memory Manufacture Date: Week 21, Year 2011
Memory Part Number: 9905428-051.A00LF
Memory Serial Number: 0C323CE1
4096 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 4.00 GB
Memory Manufacturer: Samsung
Memory Manufacture Date: Week 17, Year 2011
Memory Part Number: M471B5273DH0-CH9
Memory Serial Number: 802F368C
Advanced Pattern Test
Test Started 18/07/2011 8:30:48 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern 00000000H, read back pattern 08000000H. 18/07/2011 8:32:10 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern 00000000H, read back pattern 08000000H. 18/07/2011 8:32:17 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern F0F0F0F0H, read back pattern F8F0F0F0H. 18/07/2011 8:32:38 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern F0F0F0F0H, read back pattern F8F0F0F0H. 18/07/2011 8:32:45 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern 55555555H, read back pattern 5D555555H. 18/07/2011 8:34:01 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern 55555555H, read back pattern 5D555555H. 18/07/2011 8:34:08 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern 80808080H, read back pattern 88808080H. 18/07/2011 8:34:29 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern 80808080H, read back pattern 88808080H. 18/07/2011 8:34:36 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern 40404040H, read back pattern 48404040H. 18/07/2011 8:34:56 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern 40404040H, read back pattern 48404040H. 18/07/2011 8:35:03 PM
Error Message: Memory read-write error at physical address 00000003F9D3D4A8H. Wrote pattern 20202020H, read back pattern 28202020H. 18/07/2011 8:35:24 PM
Error Message: Too many errors. Test canceled. 18/07/2011 8:35:24 PM
Test Finished: Failed (Error code: WME02-7XR)
Any idea how to solve this error? Thanks for the help in advance

nastrox wrote:
Hi, i have done all the test using memtest64+ or from memtest.org. Testing all rams individual/Two different brand rams/Three rams/ All four rams together. The results are as follow: 1) all individual rams 4gb at a time results were passed/no errors. 2) Two different brands rams passed/no errors. 3) Three rams(12gb) sometime pass sometime fail with errors. 4) All 4 rams together always fail/numerous errors. Right now i have two options, first option: buy two new samsung rams and run all samsung rams only. Second option: send back to lenovo(australia) for testing, if rams' faults which are kingston rams i will be quoted with a fee to replace it with lenovo's rams <-( 2X samsung rams were lenovo's ram). Right now, i am using it with 16gb with no clashes/hangs or whatever. Any advices/ideas on what to do? Thanks!!
The issue is probably due to mixing different RAM modules. It is always best to use the same make/model. Most likely the RAM modules have different timings and this is what is causing the issue when you have them all installed since they are running in dual data rate (DDR) mode. Be sure the modules are packaged as pairs when you buy them, this will ensure that they have been tested together with no issues.

RTC Accuracy Test error reported by Lenovo's ThinkVantage Toolbox 'Quick Hardware Check'

When I run Quick Hardware Check on my T500 using the Lenovo ThinkVantage Toolbox, a RTC Accuracy Test error is reported. Do I need to care about this error and how do I fix it? Thanks.

hey rmbowma,
judging from that error, looks like the CMOS battery that makes sure that the internal clock is dead.
i recommend getting in contact with the support team about this.
http://bit.ly/LNVsuppNum
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
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Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Error 77 with ThinkVantage System Update

I haven't been able to use TV System Update on my T43 for sometime now. After downloading ca. 20% (but it varies) of package information, it halts with "Error 77 received from the Package Index Server. Please contact the Support Center."
I have manually downloaded and installed version 313-2008-3-13. As part of installation, it looked like it uninstalled the previous version and removed the settings. Despite this, I still get the same error.

I have same issue. I bought a T60P with XP pro a year ago. I have since installed Vista Business and also a virtual pc with XP pro and with Vista as host. I have XP pro (virtual) setup on my home network. I am wireless (with printer wireless) and all works well. I am running NOD32 and Outpost Firewall Pro on virtual (2007). When I installed ThinkVantage System Update all went well till I got same message as you did. ThinkVantage System Update works ok with host, which is Vista, but not on virtual.

Thinkvantage Error

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