ThinkVantage Toolbox with machines prior to Jan 2004

So I've got an OLD T23 that I'm trying to install the Toolbox on, and get errors during install. It's trying to send error messages to Microsoft (XP Home SP3) when it hiccups, and the message references pcdrcui.exe. Once the message sends, the process continues until completion (supposedly). But when trying to open Toolbox, get the initial banner screen, which goes away, then get the error message again.
I've noticed that there is a reference to systems that are Jan 2004 and later for the Toolbox. Is this the root of my problem (mfg date is 5/02)? If so, is there any kind of workaround or is it a complete dead-end? If workaround, what would that entail?
Any help much appreciated!
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I am running Toolbox V6.0.5849.3 on my ThinkPad A21m (2628 G1U) running with Windows XP Professional with SP3 with no problems other than the machine is extremely slow due to its 800 mz CPU. This machine is of the same vintage as that T23.
ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's

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This Version of Lenovo ThinkVantage Toolbox is not licensed to run on this system (**bleep**)?

I have a 3 week old W510, Windows 7 64-bit, i7 Thinkpad. Over the Chritmas holidays I was able to start exploring the software that came loaded on the machine. One of these was the ThinkVantage Toolbox which I accessed at least 2 or 3 times to explore the programs and what they had to offer. It worked fine and I was able to view the different offerings inside the toolbox.
Two days ago I used the Lenovo ThinkVantage Tools "Update and Drivers" to find updates to the the machine. It found some updates (I'm not sure of each and everyone but they seemed reasonable) and downloaded them all to bring the system up-to-date.
Today I tried to access the Toolbox and was greeted with a License Authentication Failed message box with this message:
"This Version of Lenovo ThinkVantage Toolbox is not licensed to run on this system".
I assume it was something in the recent updates that did this. I have only installed a couple other photo editing pieces of software since then that I doubt would have any effect on this.
I certainly can do a system restore back to before I did the updates, but I'd rather not since a) the updates for the most part appeared to be needed and were successful, b) I'd rather not have to update those things that have auto-updated (like Norton and Super Anti-Spyware definitions), and c) I'm not sure restoring will help, not to mention re-installing the other pieces of software that successfully installed.
I have been a good doo-bee poster and searched this forum and other web resources and while there is reference made to some solutions for this, I didn't fully understand them so I figured I would ask here for help before trying anything. I do have Lenovo phone support but trying here before calling them.
Thoughts anyone? Should I simply download the latest ThinkVantage Toolbox software and install it? If so, should I uninstall the version I have now?
Looking for any assistance anyone could render.
Thank you.
Jim
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Hi again Jim,
First of all you're welcome!
I have another suggestion for you, it might successfully help you in updating Toolbox to the current version, but for this I'd suggest that you first create a restore point just in case the advice fails. Once created a restore point, launch ThinkVantage Toolbox, give it a minute to completely load/run quick tests etc, thereafter click the green colored question mark -> check for updates, once it finds the latest version, let it download and install, I'm hopeful you won't run into any issues via this approach.
Keep us posted.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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ThinkVantage Toolbox does not run after BIOS update

Lenovo ThinkVantage System Update Tool on my T410 ThinkPad (2518EWG) offered me download and installation of ThinkPad BIOS Update Utility US version 1.28-1.11.
Since then, whenever I try to run Lenovo ThinkVantage Toolbox I receive a message: „This version of Lenovo ThinkVantage Toolbox is not licensed to run on this system“.
I notice that the ThinkVantage Toolbox still shows the old BIOS No. 6IET49WW (1.09), while the updated BIOS is 6IET68WW (1.28).
Any comprehensible instruction how to solve the problem for a computer layman will be much appreciated. Thanks - Jan

I have at least found out why this happened, the program obtained from Toshiba automatically 'attempts' to upgrade the BIOS upon activation. This means that the program engaged with errors without my authorisation. I don't find this very impressive from a company as large and powerful as Toshiba.
Also it may be possible to fix myself if the BIOS installation instructions made sense, extracting the .zip file does not create three sub folders and pressing the F12 key does not start the laptop.

Link to re-download Thinkvantage Toolbox T420

The Lenovo Thinkvantage Toolbox recently quit working on my T420 Win 7 laptop. It would not open and when it did, it would not show any information. After 2 weeks of this, I decided to just delete the program and re-download it from Lenovo's website.
I went to the download drivers and software but I can't find the Thinkvantage Toolbox download. I called Tech support and they were less than helpful. I was on the drivers and software screen and asked him if he could tell me which one I needed to download. He told me just do do a system restore all the way back to when I bought my machine. I explained to him I did not want to go that far if I was going to loose all my information and asked him what would happen if I do a system restore. He then told me to "nevermind" and that the Thinkvantage Toolbox was no longer supported and was not available any more. I asked him if there was another program that took the place of the Toolbox and he told me there was not, and unless I restored my system I was not going to have the program any more.
Can anyone help me find this program again? Thanks in advance for the help.
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Here's a thread on it.
Everything happened at once. Toolbox went end of life and the replacement went online. I don't think it was quite ready yet. They are still working on it.
If you are using the preloaded OS, Toolbox should still be on your computer. In C: maybe in SWTools or the drivers folder. If it is still on your computer, it can still be used. There's just no support for it though.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Lenovo ThinkVantage Toolbox 6.0.5514.61 "has encountered a problem and needs to close."

Popup Error Message after launching Lenovo ThinkVantage Toolbox from the toolbar:
"Lenovo ThinkVantage Toolbox has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost."
The options presented are "Debug" and "Close". If I don't hit close, LTT keeps running.
From the Event Log:
"The description for Event ID ( 1 ) in Source ( PC-Doctor ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: (4060) Asapi: (09:23:49:8990)(4060) DEFECT.LOCALIZATION - Error -- Missing String: scriptlets : button1 locale: PCDLocale: language = en, customer = lenovo, variant = ltt"
I am running the latest version, but this was happening with the prior version as well.
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Hi,
this sounds to me like a corrupt registry, or unregistered library files of the Toolbox aplication.
Coul you please test the latest version, that can be downloaded from following link:
http://web.lenovothinkvantagetoolbox.com/index.html#top
This is the version "6.0.5551.02"
Let me know, if this changes anything.
Cheers

ThinkVantage toolbox not responding

Hi to all,
My thinkvantage toolbox have a very weird error. It opens just fine however if i were to click the setting at the thinkvantage toolbox at the upper right hand corner it will stop responding.
Even at schedule hardware check, when i click setting it will stop responding too.
I have tried reinstalling however doesn't work.
Image as attached
http://dl.dropbox.com/u/7387120/Untitle1d.png
Perspective of life - http://www.marcnshawn.com
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Like this? Toolbox crashes when clicking on "settings"
ISTR that I had a similar problem with 7 Pro 64.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Thinkvantage Toolbox lies!

I have a year-old T410.
I'm happy with the machine--it's my fourth or fifth Thinkpad.
I knew I had to renew the warranty but I held off because I had some money coming in--and Thinkvantage Toolbox said I had 79 days left on my warranty.
I called yesterday and was told the warranty expired ten days ago. Now it will cost me $256 for an additional two years, instead of the $99 it would have cost ten days ago!
On my first phone call, the 'customer service' guy dumped me off to IBM, a voice mail menu with indecipherable acronyms and no help. On the second, the guy promised to have someone call me back and no one did.
I'm mad. This is wrong.
I didn't ask for the software and certainly it would have been helpful if I'd written down the date I bought the machine. But Lenovo put this piece of software on the machine and it told me I had time left. And now they're going to use this to get an extra $156 out of me.
This is bad programming and bad customer service. I rave about Thinkpads to anyone who'll listen--even Apple fanatics and that's no easy argument. But this is really souring me.
Don't believe what they're telling you, guys--it's a scam to make more money!

I believe you can always check the status of your warranty at:
http://www.lenovo.com/support
Walter

Can't download thinkvantage toolbox for win 7 (32-bit) from the site.

hi,
i try to download thinkvantage toolbox for windows 7 (32-bit),
however everytime i try to download, it stay at 119kb from the total 53,6 mb.
i already check in your site help page about the best time for download it.
i did try to download it in many times, day, night. but it still cant work! Im sure my connection is ok!
I can download all except this toolbox.
do you have any problem with the file? do you have another source where i can download it? i will very appreciate for your help. somehow its strange to me not to see the blue light in my toolbox button .
best regards for you all. GBU

The best source for Lenovo ThinkVantage Toolbox is the Lenovo Drivers and Software page:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TPAD-MATRIX
Select your model and then look in the "ThinkVantage Technologies" section.
Stephen Streufert
Senior Product Marketing Manager
PC-Doctor, Inc.
http://www.lenovothinkvantagetoolbox.com

I had my OS reinstalled on to my Macbook Pro. I did back it up on to a WD HD via Time Machine prior. Now I don't know how to restore from my back up.

I had my OS reinstalled on to my Macbook Pro due to having issues turning it on prior. I did back up my system on to a WD external hard drive via the Time Machine prior to the reinstallation. But now that it is reinstalled on to my laptop and its turning on normally, I want to be able to restore to the back up that I have on my external HD from prior to the reinstallation of my OS.

Welcome to the Apple Support Communities
Use Migration Assistant to restore the backup. Connect the external drive with this backup, open Migration Assistant (it's in /Applications/Utilities) and follow the steps. It will create a new user with the migrated files.
If you want more information, see > http://pondini.org/OSX/MigrateLion.html

Thinkvantage Toolbox Reports Battery Not Installed

Hi All,
I'm having a problem with ThinkVantage Toolbox. I keep getting an error that my battery is not installed even though Lenovo power manager 3 shows it as installed and in good condition. I've run all updates from system update 4 but it didn't resolve the issue. I've tried removing and reinstalling all Lenovo Thinkvantage tools but that didn't help either. I did replace the battery about a year ago through IBM but this issue didn't start happening until a month or so ago.
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I've not heard about LTT not seeing the battery, so reinstalling it might be worth a try...
This KB article might generically address what to do if the battery was not longer seen by the system, but not sure it would help since you indicate that power manager already sees the battery.
Good suggestions Serge1410...
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Packages removed from DP's with machine account

Hi,
We have an incident wherein the packages are removed from the DP's with machine account.
ISSUE: Packages removed from the DP’s.
The package was successfully copied to all the DP’s on Friday however, today early morning the packages were missing from the DP’s.
The logs mention the details of package being removed with the “Machine account”.
SMS Distribution Manager successfully removed package "C00007C5" from distribution point "["Display=\\DP_NAME\"]MSWNET:["SMS_SITE=820"]\\DP_NAME\".
The only distinguishing factor i could find in the distmgr log shows the below
STATMSG: ID=2330 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=AUDEMPSSSS01 SITE=806 PID=2232 TID=3872 GMTDATE=Mon Jan 06 01:52:42.099 2014 ISTR0="C00007C5" ISTR1="["Display=\\DP_NAME\"]MSWNET:["SMS_SITE=806"]\\DP_NAME\"
ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=2 AID0=400 AVAL0="C00007C5" AID1=404 AVAL1="["Display=\\DP_NAME\"]MSWNET:["SMS_SITE=806"]\\DP_NAME\"
SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 3872 (0x0F20)
Updating package info for package C00007C5 SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
Package C00007C5 does not have a preferred sender. SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
Sent package server list to parent site R08 for package C00007C5 SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
StoredPkgVersion (2) of package C00007C5. StoredPkgVersion in database is 2. SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
SourceVersion (3) of package C00007C5. SourceVersion in database is 3. SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
STATMSG: ID=2301 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=AUDEMPSSSS01 SITE=806 PID=2232 TID=5128 GMTDATE=Mon Jan 06 01:52:42.114 2014 ISTR0="Update Default User Account Picture" ISTR1="C00007C5"
ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=1 AID0=400 AVAL0="C00007C5" SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
Why was this package removed from DP??
System Security analyst at CapG

The Status message shows this way
"SMS Distribution Manager successfully removed package "C00007C5" from distribution point "["Display=\\DP_NAME\"]MSWNET:["SMS_SITE=820"]\\DP_NAME\"."
And under the distmgr log,
Updating package info for package C00007C5 SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
Package C00007C5 does not have a preferred sender. SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
Sent package server list to parent site R08 for package C00007C5 SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
StoredPkgVersion (2) of package C00007C5. StoredPkgVersion in database is 2. SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
SourceVersion (3) of package C00007C5. SourceVersion in database is 3. SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
STATMSG: ID=2301 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=AUDEMPSSSS01 SITE=806 PID=2232 TID=5128 GMTDATE=Mon Jan 06 01:52:42.114 2014 ISTR0="Update Default User Account Picture" ISTR1="C00007C5" ISTR2="" ISTR3="" ISTR4="" ISTR5=""
ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=1 AID0=400 AVAL0="C00007C5" SMS_DISTRIBUTION_MANAGER 1/6/2014 12:52:42 PM 5128 (0x1408)
I can see the packages were removed with "Machine account"
Why did the machine account delete the package from the DP's?
Does the difference in DB version and Source version of the package make any difference???
System Security analyst at CapG

ThinkVantage Toolbox - Update fails

Laptop = T61
OS = WinXP Pro SP3
ThinkVantage Toolbox v6.0.5514.61
Automatic updates is on - when it runs unattended, I get the following error msg in an untitled Windows dialog box:
"The system cannot find the file specified. (Exception from HRESULT: 0x80070002)"
Windows Task Manager shows that the program "pcdrcui.exe" is running (v6.0.5514.59). I have to manually terminate it.
Anyone know what's going on and how to resolve?
Thanks in advance for any help anyone can render.

Hi DCB,
After doing some search on Google, the error which you are receiving could be caused by .Net, Could you try uninstalling the .Net then reinstall it again and see if it helps.
//JameZ
Check out the Community Knowledge Base for hints and tips.
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X240 | 8GB RAM | 512GB Samsung SSD

ThinkVantage Toolbox - Error when opening

I took the ThinkVantage Toolbox update per the recommendation -- now, the Toolbox icon shows up in my toolbar -- but when I try to actually run the toolbox program, I get the system error message: Lenovo ThinkVantage Toolbox has stopped working.
The toolbox program continues to operate behind the error dialog box until I click on the "close program" button.
I can't fathom what is making it report that it has stopped working -- any ideas?
Thanks in advance.
Joseph
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BTW, Not absolutely sure if it's directly related, but the application log in event viewer has this entry:
Log Name:      Application
Source:        SideBySide
Date:          11/24/2009 11:12:29 PM
Event ID:      72
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JosephChiu-T500
Description:
Activation context generation failed for "C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe".Error in manifest or policy file "C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe" on line 9. The element trustinfo appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider />
    <EventID Qualifiers="49409">72</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-11-25T07:12:29.000Z" />
    <EventRecordID>11463</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JosephChiu-T500</Computer>
    <Security />
</System>
<EventData>
    <Data>trustinfo</Data>
    <Data>urn:schemas-microsoft-com:asm.v1^assembly</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe</Data>
    <Data>C:\Program Files\Lenovo\Mobile Broadband Connect\DetwanHw.exe</Data>
    <Data>9</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

How do I remove extra Thinkvantage Toolbox listings in the toolbar?

I have 3 Thinkvantage Toolbox listings in the windows toolbar area, and I would like to get rid of the two extra listings. Does anyone know how to do this? I am using Windows XP
Walter

Hi Woronick and welcome to the Forum,
Go into Control Panel, Add or Remove Programs and look for Lenovo Thinkvantage Toolbox. See how many are listed in there. You should be able to uninstall them from there. I would Uninstall them all and then download and install a new one from support and downloads to insure that you have the current one.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Thinkvantage toolbox not responding | T510 Windows 7 64 bit

HI,
I am using Lenovo T510 with windows 7 ultimate 64 bit. The thinkvantage toolbox used to work (i.e, come up an display, scheduled tests of hard drive and other components etc). Recently, probably for last two weeks, whenever I try to launch the toolbox using the blue button on my keyboard, the toolbox is invoked but then it becomes frozen and just stucks. It can't even pick up BIOS, warranty information and my cursor shows busy/working symbol when i place the cursor on it. Finally, aftre 30 mints or so, I get a message that it has stopped working properly and need to send some message to windows etc and only option thereafter is to close it down. All other things work properly but i am jus tlittle worried what could have damaged the toolbox. few days back i got a message in my windows action centre that lenovo access connection didn't work properly last time and i solved it by re-installing lenovo access connections software from lenovo website. i guess, after that, this new problem of toolbox not coming up is ocurring.
Will be helpful if the forum can suggest a way out. thanks!
Regards,
Kalyan

Hi Many thanks for your reply...
I have tried uninstalling and re-installing after downloading from lenovo website...but, no luck
My laptop details as below:
Make/Model: Lenovo T510
Type: 4313CTO
SL - xxxxxxx
OS - Windows 7 ultimate 64 bit
Processor - Intel Core i7 M [email protected] 2.67GHZ
RAM: 4GB
Moderator Note; s/n edited for members own protection

ThinkVantage Toolbox with machines prior to Jan 2004

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