Third party access to Business Catalyst admin console: dashboard freezing

Hi,
My client can't access his admin console in Business Catalyst to edit the website we've built for him. He's using both a Mac G5 2.1gh power pc OS 10.4.11 and a Mac Laptop 2.2gh intel core duo 10.6.8. He follows this link http://www.slowhome.co.uk/AdminConsoleXT/#dashboard but the screen just freezes. I've resent passwords, fiddled with admin persmissons but nothing has freed up access yet. Any suggestions, clues or answers please? We're using Adobe Muse to build and Business Catalyst to manage. His browser meets the system requirements.
Cristina

What browser is he using? The user account for the other admin at the site seems to be properly set up with all permissions assigned. I'm unable to reproduce the problem either. If the problem persists, can you ask the user to try another browser or clear cookies/temp data/cache for the current browser and re-try. If that doesn't help, please try logging into the admin using a different network connection.
You could also try creating another admin account for the user and test it out. This would also help isolating the issue to being account specific. If that doesn't work either, please reach out directly to BC live chat support through http://helpx.adobe.com/contact.html?product=business-catalyst.
Thanks,
Vinayak

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+33 (0)6 08 34 33 61
Le 24 oct. 2014 à 09:40, rohit776 <[email protected]> a écrit :
Only some pages of my website made with Muse can't be edit in the Business Catalyst Admin Console... How access all my pages edit possibilities ?
created by rohit776 in Help with using Adobe Muse CC - View the full discussion
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Third party access to Business Catalyst admin console: dashboard freezing

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