Third party apps failing to start (complete post!)

As of last Monday two of my third party apps, namely Adobe Illustrator and Photoshop fail to start up: their icons simply bounce in the dock followed by the window that tells me that they unexpectedly quit with the option to report to Apple.
Here is a list of the things I have tried in order to resolve this issue
removing plists
running disk utility
removing corrupted fonts
removing all fonts
removing adobe font lists and dbs
disconnecting peripherals
reinstalling software
creating a new user and starting from there
But none of these have solved the problem.
Has anyone any bright ideas I could apply?
Thanks

Thanks Charlie! This sounds very constructive, just the boost I need right now!
Here is the crash report for Adobe Illustrator:
Host Name: Lesley-Olley
Date/Time: 2007-10-29 19:41:18.530 +0000
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
Command: Adobe Illustrator 10
Path: /Applications/Adobe Illustrator 10/Adobe Illustrator 10/Contents/MacOSClassic/Adobe Illustrator 10
Parent: WindowServer [98]
Version: 10.0 (1.1)
PID: 524
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 0x05f41944 mktime + 20
1 <<00000000>> 0x00000000 0 + 0
2 0x05ed7ccc 0x5e5b000 + 511180
3 0x05e5dcac what__Q23std9exceptionCFv + -152
4 0x05ec0e6c 0x5e5b000 + 417388
5 0x05eb4994 _arminitialize + 48
6 ...ple.CoreServices.CarbonCore 0x90be4e0c InitializeOneConnection + 504
7 ...ple.CoreServices.CarbonCore 0x90be4bdc InitializeConnections + 136
8 ...ple.CoreServices.CarbonCore 0x90be1c48 PrepareClosure + 364
9 ...ple.CoreServices.CarbonCore 0x90be0904 PCFragPrepareClosureFromFile + 468
10 ...ple.CoreServices.CarbonCore 0x90bdf1d4 GetDiskFragment + 288
11 Paloma 0x014133d0 0x1008000 + 4240336
12 Paloma 0x01412748 0x1008000 + 4237128
13 Paloma 0x0101f37c 0x1008000 + 95100
Thread 1:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 ...ple.CoreServices.CarbonCore 0x90c014cc MPWaitOnSemaphore + 184
3 ACECarbonLib 0x0044ae80 0x405000 + 286336
4 ACECarbonLib 0x0044b09c 0x405000 + 286876
5 ACECarbonLib 0x0044aaf4 0x405000 + 285428
6 ...ple.CoreServices.CarbonCore 0x90c34cd4 MPCFMTaskProc + 32
7 ...ple.CoreServices.CarbonCore 0x90bc37b0 PrivateMPEntryPoint + 76
8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000005f41944 srr1: 0x100000000200f030 vrsave: 0x0000000000000000
cr: 0x24004444 xer: 0x0000000000000000 lr: 0x0000000005ed7ccc ctr: 0x00000000900015c8
r0: 0x0000000005ed7ccc r1: 0x00000000bfffe820 r2: 0x0000000005f72000 r3: 0x0000000000000000
r4: 0x0000000000000000 r5: 0x0000000000000000 r6: 0x0000000000000000 r7: 0x0000000000000000
r8: 0x0000000000000005 r9: 0x0000000000000000 r10: 0x000000000180d750 r11: 0x0000000082004404
r12: 0x00000000900015c8 r13: 0x00000000007ecfc8 r14: 0x00000000007ee30c r15: 0x00000000007ee370
r16: 0x0000000000020a00 r17: 0x0000000000000000 r18: 0x0000000000000001 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x00000000bfffeae0 r23: 0x0000000005f6c068
r24: 0x0000000000325070 r25: 0x00000000a0b8823d r26: 0x0000000000000002 r27: 0x0000000000325310
r28: 0x00000000bfffeb11 r29: 0x00000000a0b84c24 r30: 0x0000000000324ee0 r31: 0x0000000000000000
Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0xdb000 - 0xe4d94 OPPCarbonLib PEF binary: OPPCarbonLib
0x27f000 - 0x2ce3c7 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x312f90 - 0x313042 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x313800 - 0x313877 CFMPriv_System PEF binary: CFMPriv_System
0x313b00 - 0x313bd0 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x313c50 - 0x313d23 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x313e00 - 0x313ebb CFMPriv_Help PEF binary: CFMPriv_Help
0x313ec0 - 0x313f8a CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x314010 - 0x3140e6 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x314160 - 0x314233 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x3142c0 - 0x3143a5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x314420 - 0x3144f6 CFMPriv_OpenScriptingMacBLib PEF binary: CFMPriv_OpenScriptingMacBLib
0x3145d0 - 0x31468e CFMPriv_Print PEF binary: CFMPriv_Print
0x3146b0 - 0x31477d CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x314800 - 0x3148e2 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x314960 - 0x314a33 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x314ab0 - 0x314b83 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x314c60 - 0x314d22 CFMPriv_AE PEF binary: CFMPriv_AE
0x314d30 - 0x314df5 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x314e70 - 0x314f47 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x314fd0 - 0x3150b3 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
0x315130 - 0x31520a CFMPriv_HIServices PEF binary: CFMPriv_HIServices
0x315280 - 0x315360 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis
0x3153f0 - 0x3154d6 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices
0x3155b0 - 0x315687 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x315690 - 0x315752 CFMPriv_QD PEF binary: CFMPriv_QD
0x315850 - 0x315939 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
0x405000 - 0x4827e3 ACECarbonLib PEF binary: ACECarbonLib
0x483000 - 0x4b3c68 BIBCarbonLib PEF binary: BIBCarbonLib
0x4b4000 - 0x4e6307 BIBUtilsCarbon PEF binary: BIBUtilsCarbon
0x4e7000 - 0x6af25e CoolTypeCarbonLib PEF binary: CoolTypeCarbonLib
0x6b0000 - 0x6ce76f asn.ear.ca.dll PEF binary: asn.ear.ca.dll
0x6cf000 - 0x700995 MW_MSL.Carbon.Shlb PEF binary: MW_MSL.Carbon.Shlb
0x1008000 - 0x16cceea Paloma PEF binary: Paloma
0x2008000 - 0x2502b6f PDFL50 Carbon.lib PEF binary: PDFL50 Carbon.lib
0x2503000 - 0x282c70a MPSLib PEF binary: MPSLib
0x282d000 - 0x2b26835 AGMCarbonLib PEF binary: AGMCarbonLib
0x5e5b000 - 0x5f69179 PEF binary:
0x8fe00000 - 0x8fe52fff dyld 46.12 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021b000 - 0x90268fff com.apple.CoreText 1.0.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x907bb000 - 0x90894fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x908dd000 - 0x908ddfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908df000 - 0x909e1fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a3b000 - 0x90abffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90ae9000 - 0x90b59fff IOKit /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b6f000 - 0x90b81fff libauto.dylib /usr/lib/libauto.dylib
0x90b88000 - 0x90e5ffff com.apple.CoreServices.CarbonCore 681.15 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90ec5000 - 0x90f45fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x90f8f000 - 0x90fd1fff com.apple.CFNetwork 129.21 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x90fe6000 - 0x90ffefff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x9100e000 - 0x9108ffff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x910d5000 - 0x910fefff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x9110f000 - 0x9111dfff libz.1.dylib /usr/lib/libz.1.dylib
0x91120000 - 0x912dbfff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913da000 - 0x913e3fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913ea000 - 0x913f2fff libbsm.dylib /usr/lib/libbsm.dylib
0x913f6000 - 0x9141efff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91431000 - 0x9143cfff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91441000 - 0x914bcfff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914f9000 - 0x914f9fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x914fb000 - 0x91533fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x9154e000 - 0x91620fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91673000 - 0x91704fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9174b000 - 0x91802fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x9183f000 - 0x9189dfff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x918cc000 - 0x918edfff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91901000 - 0x91926fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x91939000 - 0x9197bfff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x91997000 - 0x919abfff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919b9000 - 0x919fffff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91a16000 - 0x91addfff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b2b000 - 0x91b40fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b45000 - 0x91b63fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b69000 - 0x91c20fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c6f000 - 0x91c73fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c75000 - 0x91cddfff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91ce2000 - 0x91d1ffff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91d26000 - 0x91d3ffff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91d44000 - 0x91d47fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91d49000 - 0x91e27fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91e47000 - 0x91e47fff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91e49000 - 0x91f2efff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x91f36000 - 0x91f55fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91fc1000 - 0x9202ffff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x9203a000 - 0x920cffff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x920e9000 - 0x92671fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x926a4000 - 0x929cffff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x929ff000 - 0x92aedfff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92af0000 - 0x92b78fff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x92bb9000 - 0x92de4fff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92fb2000 - 0x92fb2fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fb4000 - 0x92fc8fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x92fe0000 - 0x92ff0fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x92ffc000 - 0x93011fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x93023000 - 0x930aafff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x930be000 - 0x930c9fff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x930d3000 - 0x93100fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x9311a000 - 0x93129fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x93135000 - 0x9319bfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x931cc000 - 0x9321bfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x93249000 - 0x93266fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x93278000 - 0x93285fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x9328e000 - 0x9359cfff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x941de000 - 0x942a2fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x942f4000 - 0x942f4fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x945c8000 - 0x945e9fff libmx.A.dylib /usr/lib/libmx.A.dylib
0x94814000 - 0x94b33fff com.apple.QuickTime 7.2.0 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c17000 - 0x94c88fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
My goodness it goes on a bit... I can see "frameworks" quite a lot, but not I don't know how this relates to the problem.

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    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent 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{/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Third party apps and peripherals to blame?

    I am wondering what applications and external add-ons are working and which ones are not?
    It appears to me a lot of people are having problems with external hard drives and previously installed applications.
    I did a clean install and have only added Apple programs so far (iLife, iWork). I am hesitant to add any other programs for fear of messing up my install, or worse... my Macbook.
    The big question is who did the research and development (lack of) on Leopard.
    It is beginning to look more and more like Apple focused all it's attention on perfecting the OS and left all the responsibilities for software compatibility to the third party software developers.
    Bad idea. Companies that make software for Apple computers are catering to a far smaller market than our PC brothers, which leads me to believe they do not have the resources to insure 100% compatibility. Apple should have anticipated this and performed more testing.
    When I installed Roxio Toast 7 I could not burn a disk image. Shortly thereafter my superdrive stopped working completely. I found out from other posts, that you need version 8, or an older version of 7 to get it to work. On Roxio's website there is no mention of this at all. No a peep.
    Apple had a few years to check compatibility and work software engineers to make sure their products worked on Leopard.
    I further confirmed my suspicions when I visited the apple store today. I was there because my superdrive stopped working. After I installed Leopard and started to re-install my applications (Office, Toast), the drive quit accepting disks. They replaced the drive while I was at the store. By the way they said it was a coincidence. Mmmm.
    While I waited (Fantastic customer support by the way, even on a Sunday) I noticed all the computers in the store happily running Leopard without a hitch. I looked deeper and found little or no third party software installed. External hard drives and cameras appeared to be working fine, but with no added software.
    My suggestion is be real careful with what you install.
    To Apple... Pleeeaaase test your products more thoroughly before sending them out the door. It may not be your responsibility, but if there are known issues then they should be disclosed.
    On the other hand how sad it that... Imagine- "To install our software you must take the weekend off, back up all your data, delete all third party apps, and hope you hardware works with our new OS. Some of you will be lucky and others will not. Meeting our system requirements does not really guarantee anything... Good luck".

    It seems they deleted my post from discussions. Thanks.

  • Notes on third-party apps closing (not really crashing) after a restore

    Hello,
    I'm adding the umpteenth message about a problem that, after happening basically with each single iPhone change since my old iPhone 3G onwards, I would say it's pretty common.
    I have solved this problem recently with a third sequence of actions, so I'm posting my brief "history of restores" for the benefit of others. I hope I've tagged this post eloquently enough to make it easy to find.
    So, in most (if not all) cases of previous restores I've bumped in the classic issue where after the restore process (which, BTW, involves always a few more sudden phone restarts than expected) only the "native" iPhone apps run normally. All the others appear for an instant and then close. They don't really crash because both in iOS 6 and iOS 7 you can see them as "running" by double-tapping the iPhone front button. Moreover, those with active notifications will actually notify the user regularly. Their UI, though, doesn't go past the splash screen.
    The underlying cause, also considering it relates only to apps downloaded via App Store, is presumably some DRM-related information that gets messed up during the restore process.
    My personal experience included previously two distinct solutions, and each of those only worked in that occasion, i.e. has been useless in the other cases:
    The oldest, and still most documented solution, was just to download, via iPhone, a new app from the app store. After a restart, or maybe even without one, the new app and all the others started working.
    The second, less mentioned online but still pretty widespread, was to sign out from the Apple Store on the iPhone, and then sign back in.
    This time, where I got a replacement for my iPhone 4s because of the common problem of the Wi-Fi/Bluetooth chip getting "burned" or dislodged, I tried both the solutions above but they didn't work. In the process, I've found other possible solutions that didn't work:
    Deauthorizing iTunes on the Mac and then reauthorizing it.
    Getting a new app via iTunes and then syncing the iPhone
    Sign out/in with iCloud on the iPhone.
    I was therefore close to abandoning my 877 apps already configured and organized in folders in the previous backups, and willing to accept the burden of setting up the iPhone as a new phone.
    Nevertheless, I still hoped that a "mixed approach" would work and, indeed, it worked.
    Here is the sequence that worked in my latest case:
    Restore the iPhone as a new phone
    Open the App Store on the iPhone and get a new app, not among those already downloaded previously
    Open that app and see that it works (actually, after an iPhone replacement steps 1-3 would make sense anyway to check that the phone works properly)
    Start a restore from a previous backup
    As soon as the apps start syncing again, open the first app already sync'd and check that it works. It should work, that's what happened to me, and so you can wait the whole time required to sync back all the apps.
    My experience involves also a falsification of the statement that the problem resides on individual backups. This is false because I've used the same backup, at step 4, that I selected before going through 1-3 and that was not working initially. Moreover, after step 5, I've realized that the old backup I had used was too old because yesterday evening, while I had my iPhone still misbehaving with third-party apps, I took a few pictures that would have gone lost using the old backup. I have then started again from step 4 with a backup from the night after the pics, when I was fiddling to fix my issues. Also the newer backup, clearly done while the apps where "bad", ended with all my apps working again.
    Basically, once the "physical" phone runs third-party apps, than any backup would work. The (missing) authorization portion that causes the misbehaviour might be related to the phone IMEI, or some other piece of information that is not included in backups.
    Does anyone know a specific thread here or blog post on some website where there is a collection of cases like mine?
    I'm not looking forward to seeing what voodoo variation will be required the next time I replace my iPhone...
    Hope this helps.
    All the best,
    Giovanni

    Read this post: 10.8.5 Broke Camera Usage For 3rd Party Apps Like Skype
    Another: isight not recognized in Skype after 10.8.5 upgrade
    Don't panic. Skype simply needs to update its app.

  • Did latest iPhone update and now non of my third party apps work.  They open then close immediately.   I tried to restore but can't as my iphone wont sync with itunes now and I will loose my apps.  Also my largest app "Sat Nav" has gone.  Help ??

    Hi All
    I have run into problems with my iPhone 4.  I hadn't done an update for a while so decided to get my itunes and iphone 4 up to date.  I downloaded all the latest versions.  However now non of my third party apps work and my largest one has vanished.  I try and open them and they flash up and then close again. I thought the easiest thing to do was to restore so I tried to syn my apps onto itunes so I wouldn't loose them.  However it won't let me sync the apps onto iTunes.  It ill allow me to syn the old version when I just started but since then I have bought a dozen other apps.  Can anyone help.  thanks

    Well this won't work for me...
    I had all of my apps and music stored in iTunes, I updated to the newest 9.2 iTunes and did a 4.0 update to my iPhone 3G all the while not noticing that EVERYTHING IN iTUNES was GONE. When I got done updating my iPhone it was late so i went to bed... Next day came back to sync everything and thats when I saw it was all gone...
    http://support.apple.com/kb/HT1451
    did what the link said and NOW I have all my 6K+ MUSIC back but not ONE APP. The App's are completely gone from when you nav. to the location the link says... There isn't a mobile sync folder there...
    NOT SURE WHAT TO DO NEXT... Very Frustrated and MAD. I don't want to redownload all my apps manually. TO many to do it that way.

  • 3.1.3 Third party apps issue

    I recently upgraded to 3.1.3 on my iphone from my macbook pro. Once everything was loaded up and synced, my third party apps will no longer start. Has anyone that is experiencing this same issue from the update have a solution to fix this?

    You can back up most everything:
    1. Music: should be under the iTunes folder or wherever on your hard drive
    2. Pictures: just open the iPhone as a physical hard drive and copy to the hard drive
    3. Apps: Are all located in folder within iTunes under Music. Just copy and backup somewhere else on the Hard Drive
    4. Ringtones; Are all located in a folder within iTunes as well and can be manually backed up from there
    The only thing you really loose are the customizations within the OS and applications them self.
    I just repartioned/reformatted a Vista notebook and upgraded to Win7 with a complete fresh install, which means everything was wiped out. But I made all the backups and was fine once I was ready for iTunes and my iPhone 3GS which was still on 3.0.1. I updated to 3.1.3, restored as new (without using a backup), used iPhone Config. Utility profiles to setup email accounts, APN's and WiFi spots, synced the music, ringtones, wallpapers and pictures all within 1 hour. The only thing that took time was to figure out what to back up and where to find it.
    Message was edited by: sb0611
    Message was edited by: sb0611

  • Macbook pro crashes when opening third party apps

    I have a Mid 2010 15" MBP With mavericks 10.9.3 on . I can't open spotify , chrome and most third party apps, they just sit and bounce on the dock then freeze.
    I have completely wiped the hdd ( and replaced with SSD too ) and started from fresh and still having the same issue.
    This is really started to bug me no as its pretty much rendering my MBP useless, It's been to the apple store genius bar and had the hardware tests ( pre ssd change ) and it passed them ( apart from the HDD drive test on its own which wouldn't load for them ) he suggested it could be the hdd or ribbon cable.
    I have now upgraded the hdd to ssd and still the same issue.
    He was able to boot to an operating system on their server and run third party apps that way.
    Would the system still boot with a faulty ribbon cable ? This seems like a programing bug to me !
    Cheers for any assistance in advanced !

    btodman93,
    if you have an external disk enclosure or a SATA-to-USB or SATA-to-FireWire adapter, try booting from one of your disks externally using Startup Manager. If it runs well externally, but crashes internally, then that could point to the internal SATA cable being faulty.

  • All third party apps stopped working (crash at launch)

    Ok, so there's a BUNCH of people having the exact same problem as I do (search this forum or Google with the title of this post). And I'm posting this in iPad but it does happen on iPhone too. Summary :
    Often after an iOS update (but not always) third party apps stop working. When started, they flash open and then just quit.
    Apple built-in apps keep working fine.
    NOTHING solves the problem : hard reboot (home+power until reboot), deinstall+reinstall one/all apps, restore the iPhone/iPad, buy a new (free) app from the store to "reset" software authorization, de/reauthorize computer, reset password from app store account, deinstall app and then reinstall using the iPad directly (not via iTunes), etc.
    I have one iPhone 4 and one iPad with this issue.
    Oddly enough, on the iPad, only apps that have recently been UPDATED crash. Apps that were present and left alone on the device keep working. On the iPhone, there was an iOS update so everthing was reinstalled and therefore doesn't work anymore.
    Strangest thing : reset the device to make sure nithing is open in the background, launch an app, app crashes and returns to springboard, double click "home" and... tadaam, the crashed app is in the list of open apps. On the iPad, 4-finger slide does even go to that app's screen (which is pitch black).
    As I said, 30 minutes of googling revealed at least 50 identical cases. All seem related to iOS 5.1. My iPhone rune iOS 5.1.1 (that was the upgrade) and my iPad runs iOS 5.1 and I'm NOT doing the update until I can solve this crazy thing.
    Please, all, HELP !
    Thanks in advance.

    Please, Alan, I know my message might be a bit long, but do read it! I DID try that and absolutely everything else that was mentionned in the other posts about this subject. Nothing works. And it doesn't work for the others either, not just me.
    The only thing I can think of right now is to put the iDevice in DFU then make a clean install and configure it as a new iThingy. This looses all stored data and config so it's a pain in the a... and I won't try it unless I'm pretty sure nothing else can be done. And I'm not entirely sre it'll work, either…

  • All Third Party Apps Immediately Quite After Launch

    I have restored my 16G 3G iPhone several times, yet repeatedly run into the same problem in which any and all third party apps will immediately quit out right after an attempted launch. However, all of the original pre-installed Apple apps work fine.
    I currently have about 87 third party apps, which iTunes reports as taking up 574.8MB of space. It does not matter as to the order or last app installed, the problem still crops up.
    Needless to say I am extremely frustrated over this loss of function and the enormous amount of time spent in trying to troubleshoot the problem. Each attempted has been made with a clean restore. I have started from scratch with no backup data being reinstalled.
    Is anyone else experiencing this problem and, or might know what’s going on and offer a solution?

    This is what I have come up with.
    I am having the same problem with the 2.0.1 software update. What I did to fix the problem was:
    1.)Unsync the apps off the iPhone.
    2.)Disconnect your iPhone from the computer.
    3.)Reset iPhone: press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds. During this time, a red "power off" slider may appear and the screen may go black, but do not release Sleep/Wake and Home buttons until the Apple logo appears.
    3.)Reconnect your iPhone to the computer and resync your apps and they should work again.
    But there is still a "bug" with the software 2.0.1. If you "Reset" your iPhone at anytime by holding the Sleep/Wake button and the Home button the apps will not work again after the restart completes. Then you will have to perform the same steps I have listed above to get them working again. This is a huge pain in the ***. And apple needs to fix and address this problem. I am having this problem on my iPhone 2G and my girlfriends 3g iPhone. I have had to do this 10 times already between both phones, it's not fun. =8-(

  • Many Third Party Apps crash when interacting with Finder

    Hi everyone,
    I am having a bit of an issue with OS X Mavericks v10.9.4.
    Lately, whenever I try to do any 'Finder interactions' (Open, Save, etc) with third-party apps like Google Chrome, Brackets, and Photoshop*, it instantly shuts the program down, showing me a Problem Report, which doesn't really help me out, because I can't really understand it.
    *Replicating the error is easy on both Google Chrome and Brackets, but not on Photoshop.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • Support for Third Party Apps when they take your money and don't respond

    Does Blackberry App do anything about third party apps that take your money and then don't give you what you paid for or respond?  I paid $4.99 for Jeweled game from getempower, it downloaded and worked a bit, then it said I needed to Register.  When I clicked Register, nothing happened, it just said "checking registriation" forever.  I clicked on the Support Email provided and it returned an error saying "We get too much spam so you can't email us anymore, so please go to our website for support."  So I went to the website www.getempower.com, and got to the Support form and filled it out, and it said "you cannot submit form until you choose the app" but when I tried to choose the app it wouldn't let me.  I can't see anywhere else on the web page to contact them. So I paid for the game but it won't let me get to it.  I looked at the reviews and it looks like several other people have had this same problem.  I guess I thought buying something through App World would be trustworthy - App World, do you stand behind the vendors you allow to sell on your site?

    Hi and Welcome to the Community!
    Firstly, as a user-to-user community, no one here can answer your question with any level of authority whatsoever. This site is not a channel for any formal communications with RIM. All support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user...and that is the required path for formal support for issues such as yours (including requests for refund, if you choose to go that route). So, your escalation path is not here, in these forums. 
    But, have you tried removing and resinstalling the app? And/or clearing the AppWorld cache?
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • HT5654 message after update app. failed to start because MSVCR80.dll wasn't found

    I had a message to upgrade my version of Itunes so I clicked on the button to do this. During the download it stopped, coming up with an error message stating "This app failed to start because MSVCR80.dll was not found reinstall may fix problem" then after clicking on ok I get another box with the message "Error 7 (windows error 126)".
    I have tried uninstalling every apple application I have then reinstalling them and still get the same message. Can anyone help?
    Frustrated

    Solving the iTunes Installation Problems in Windows
    1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
    2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

  • I purchased my iMac using the same (and only) Apple ID I use to purchase apps. Third-party apps update fine, but the apps that came with my iMac (iPhoto, iMovie, etc) bring up a message saying I have to log in with the account I used to purchase them.

    I used my only Apple ID to purchase my iMac (Intel-based one).  I've never been able to update core apps that came with it.  I can update third party apps I've bought (like Coda), but when I try to update Garage Band, iPhoto, iMovie and so on, a popup message appears saying "You have updates available for other accounts" and "Log in with the account you used to purchase this app in order to update it", or similar (see screenshot above).
    The OS seems to get its updates fine - it's just the core apps from the App Store.
    I've only ever had one Apple ID, so I have no idea what to do.  I went to ask the Genius bar at my local Apple store, and they couldn't help, and insisted that I must have purchased the iMac using a different account, but I definitely didn't.  There are a few posts on non-Apple forums of this happening to other people, so it must be a rare bug.
    I'm a little concerned it may affect my ability to update from Lion to Mountian Lion.  Can anyone help?
    Dan

    Have you done a Disk Repair and a Disk Permissions Repair?
    If that doesn't resolve the problem I would suggest calling customer support about this issue as it is most likely on their (Apple's) end that the problem exists. 

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