Third party Charter Email

Hi have charter email on my outlook windows 2007. When I got the phone a few days ago the set up my charter account on my droid x. However now when I go into my outlook 2007 and send/receive to retrieve my emails i get this message:
"Receiving reported error (0x8004210E). It says that my mailbox is temporarily unavailable because another message is being sent to it or another mail application is accessing it. So I can't receive any emails it however if I try and send an email out from my pc it works. So there must be some setting in the phone that is causing this to happen because it worked right until I got my DROIDx if anyone can help I would greatly appreciate it this is driving me crazy!

saraheg65 wrote:
Hi have charter email on my outlook windows 2007. When I got the phone a few days ago the set up my charter account on my droid x. However now when I go into my outlook 2007 and send/receive to retrieve my emails i get this message:
"Receiving reported error (0x8004210E). It says that my mailbox is temporarily unavailable because another message is being sent to it or another mail application is accessing it. So I can't receive any emails it however if I try and send an email out from my pc it works. So there must be some setting in the phone that is causing this to happen because it worked right until I got my DROIDx if anyone can help I would greatly appreciate it this is driving me crazy!
Did you set up your Charter email as IMAP or POP?
If you set it up as IMAP, your phone is holding the account up. If you delete the charter account on your phone, then your Outlook will be able to receive just fine.
If you set it up as POP, then increase the time between checking for new emails.
What is happening is that Charter is seeing that your phone is accessing your email, and when Outlook is trying to access it, Charter does not allow it. This does not affect sending emails, just receiving them. It sucks, but that is the way they handle things.

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Thanks for the understanding.
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support

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Like many who have posted notes about the Port change and third-party email accounts, I have read everything related to these changes and still cannot figure out how to adjust my settings so that I can send email from my third-party email account. In June, I switched to Verizon DSL from a cable service, which was very slow. "Slow" is now looking a lot more appealing than not being able to send email through my third-party account.
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It really depends on whether your 3rd-party provider allows port 587 to be used. If they have a different alternate port you should be able to use that also. Verizon is *only* blocking port 25. Port 587 is just the default "other" SMTP port, so it's the alternate port for most providers, but not all. If you cannot get these settings to work, your other option is to set up Verizon for your outgoing server.
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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

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