This additional info printing on the preprinted stationary on One printer &

Hi,
I am using smartform to print info on the preprinted stationary.
The info to be printed is coming fine, But it is printing additional info like Job Name and User name (Login name) on the top left hand side of the pre-printed stationary when we use "HP Jetdirect print server".
The same does not happen when i choose Epson printer as the Front end printer.
To check if this has got some thing to do with the printer settings, When i print a Word Document to the same printer "HP Jetdirect print server". It does not print the additional info ( job name , user name ).
So please let me know what could be the reason for this additional info printing on the preprinted stationary on One printer & Not on other printer.
Regards,
Siva

Have your Basis look into the Printer initialization code in the transaction SPAD. This code is linked to the output device and paper format type, so it is possible that the same printer works differently with different paper media.
Also have them check if there is a cover page. Although it would print as a separate page, I believe...
If you don't want to wait for Basis guys, see here how to get to the printer initialization code (you'll need access to SPAD though):
http://friendlyabaper.blogspot.com/2007/01/there-is-something-about-printer.html

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Additional info printing on the preprinted stationary on One printer & Not

Hi,
I am using smartform to print info on the preprinted stationary.
The info to be printed is coming fine, But it is printing additional info like Job Name and User name (Login name) on the top left hand side of the pre-printed stationary when we use "HP Jetdirect print server".
The same does not happen when i choose Epson printer as the Front end printer.
To check if this has got some thing to do with the printer settings, When i print a Word Document to the same printer "HP Jetdirect print server". It does not print the additional info ( job name , user name ).
So please let me know what could be the reason for this additional info printing on the preprinted stationary on One printer & Not on other printer.
Regards,
Siva

Hi Siva,
Check if there is any sap note regarding this issue in service.sap.com
Regards,
Ravi

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This question was solved.
View Solution.

Hi cberistain,
Follow the steps below, and let me know what happens?
Step one: Clear temp directory
Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
Step two: Downloaded and extracted to your system:
1. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. Type %temp% in the run or search for programs and files field
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup from Accessories\ System Tools folder under all programs
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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Although I am working on behalf of HP, I am speaking for myself and not for HP.
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This additional info printing on the preprinted stationary on One printer &

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