"This Apple ID has not purchased Lion" - so I purchased it, but then still keep getting the same message...

Hi,
I`ve got a MacBook Air with OS X Lion. Tried to update it, then it broke down.
On a restart I get the sound and the apple logo, then it whites out and nothing happening.
So I tried to reinstall Lion:
Turn on
Press Command+R
Go to Disk utility: Erase HD
Join wifi
Go to Reinstall Mac OS X: choose drive, sign in to download from App Store...
And then boom: Got the error message above.
So I went online from a pc and purchased OS X Lion from App Store. When it arrived 3 days later, I tried to do the same steps, but I got the very same error message.
Why???
What to do now to get it sorted?
Thanks in advance. x

So I went online from a pc and purchased OS X Lion from App Store.
It's not possible to access Apple's App Store from a PC. Can you provide a link to the site you used?
When it arrived 3 days later, I tried to do the same steps, but I got the very same error message.
When what arrived? Lion and later can legally, and only be downloaded from Apple's servers.

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