"This command is not available because no document is open" when opening Word 2013

Whenever I launch Word 2013, the error message "This command is not available because no document is open" appears.  This causes an issue that prevents a program called SNAP used for education from working properly.  I've been able
to work around the error message itself by disabling the start screen for Word 2013, so it opens straight into a blank document, but SNAP still does not work.
I've not been able to make any headway researching the issue.  It seems most people run into this error scripting or coding, and it's usually that they try to save a document or something before they actually make the document.
I don't know that it's relevant, but this is occuring on a 32-bit Windows 7 box.

Hi, I work with SNAP Technical Support and this is a known issue with Cengage's KPDO add-in.
Cengage Keyboarding's Add-In to Word prevents the SnapPlayer application from communicating with Word. This add-in will
need to be disabled.
You
may see the following error in the log when this occurs:<Exception>System.Runtime.InteropServices.COMException
(0x80080005): Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 80080005.at
SnapPlayer.Skills.Applications.Word.Launch() in D:ProjectsVisual StudioSnap PlayerSnapSkillsApplicationsWord.vb:line 234
Disabling the add-in will resolve the issue.

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