This computer does not support video chats

Why does Apple BREAK functionality whenever they 'upgrade' the OS?
BEFORE i upgraded to Mountain Lion, iChat video worked fine.
as you can see from the screen capture, the camera and audio are detected (and working), but Messages thinks my iMac does not support video chats.
any ideas?

hi,
If Messages is starting up at the same time sa the computer then start it separately.
It will "read" the speed it can see at this time and "write" it to the .plist involved.
At computer Start up the Computer is busy making connections itself and uses a large amount of your Bandwidth distorting what iChat or Messages can "See"
Do a Speed test and compare this to what you think you should be getting.
AS you say it can pay to try a router reboot if the speed looks a little low.
9:22 PM Saturday; August 11, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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Videochat not possible this computer does not support video chats

Hi there, since yesterday its not possible to to start an video chat. It's grey. In the preference of "mesage" under the tap "video" shows the message "this computer does not support video chats. There is no problem with the camera, i can use facetime video and skype video.
Who can help me?
Greetz

After searching the support communities i found this and it worked!!!
Try:
Quit iChat.
Open Terminal (it's in the Utilities folder, in the Applications folder).
In Terminal type or paste this command on a single line:
defaults write com.apple.iChat newbwdup 300000
Press Return.
Quit Terminal.
Open iChat.
Worked for me!!!

"Your computer does not support video chatting." Sometimes.

Hi, I'm on a MacBook late '08 and my pal has some earlier macbook.
We are on each other's bonjour list. The problem is that sometimes we can have a video conference no problem, and at other, random times, the option is grayed out, and if I go to preferences, the iSight green light goes on, but the window says my computer does not support video chatting, and that's the end of the story. How do I troubleshoot that? Thanks.

Hi,
In the 5 years since iChat 2 came on the scene I have only managed 3 Video chats with people on Satellite connections.
The Issue is the time it takes to bounce the Signal Up and back to the Host server.
When you send for a Web page you send little data packets of requests.
Your computer does not send the next until the first is acknowledged.
It tends to improve once it is started and you may notice any downloads you do seem to get faster the longer they are going.
iChat requires for Video chat that the packets are almost Instantly responded to/acknowledged and most domestic modems do not do this.
Some commercial servers provide a Buffer at one end or the other that acts like the acknowledgement was sent speeding up the process and effectively getting the fastest service you can get out of the connection.
Speed testing your Connection tends to take long enough for the Acknowledgement issue to be reduced and will tell you the max speed you will possibly get
http://www.speedtest.net/ but not the start up speed.
With some services you can pay for the Buffering (I forget the actual name for it)
More http://en.wikipedia.org/wiki/SatelliteInternetaccess
See TCP Acceleration as well
8:24 PM Friday; November 6, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

IChat says, " This computer does not supporting video conference"

When i log in to iChat dan choose video preview, the window appears with sentence says,"This computer does not supporting video conference" in my Macbook Black with iSight camera built-in. Can anybody solve this ?

The same thing is happening to my brother's computer. He has a PowerBook G4 867MHz with 1.12GB of RAM. This barely meets the system requirements, but, nonetheless, I was able to install Leopard.
It says the reason I can't do a 1-1 video chat is because of a slow network, but it still says this even when I'm using the Bonjour buddy list on a local (54g only) network.
According to the knowledge base article (http://docs.info.apple.com/article.html?artnum=306687), there is no reason why he couldn't participate in a 1-1 video chat.

HT2515 My ichat says "computer does not support video chat" when i have a built in camera. what can i do?

My ichat says "computer does not support video chat" when i have a built in camera. what can i do?

Hi,
In iChat open the Connection Doctor (Video menu) and the the Capabilities option
Are all items showing Green ?
Try restarting iChat (It re-reads the computers Ability at each launch)
If that does not work try restarting the Computer.
Make sure that in iChat menu > Preference > Video Section the Bandwidth Limit is not set to 100kbps (this is too Low for 1-1 video chats)
Do a Speed test
"Real World" speeds need at least 256kbps both up and down.
Check the System Profiler is "seeing" the camera.
It will be in Hardware > USB
10:30 PM Tuesday; March 27, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Problem with ichat, error message says computer does not support video chat

I have never had a problem with Ichat until yesterday...now apparently I don't have the video capability. I am running 10.7.2. I turned off Facetime. I now have the video camera image but it won't let me video chat. Any ideas?

Hi,
In iChat open the Connection Doctor (Video menu) and the the Capabilities option
Are all items showing Green ?
Try restarting iChat (It re-reads the computers Ability at each launch)
If that does not work try restarting the Computer.
Make sure that in iChat menu > Preference > Video Section the Bandwidth Limit is not set to 100kbps (this is too Low for 1-1 video chats)
Do a Speed test
"Real World" speeds need at least 256kbps both up and down.
Check the System Profiler is "seeing" the camera.
It will be in Hardware > USB
10:30 PM Tuesday; March 27, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Computer does not support video conferencing???

I just bought iSight for my iBook G3 on OS 10.3.9. When I turn the iSight on, it does not open iChat. When I open ichat, I can use iSight as a mic, but not for video. I opened iChat>Preferences>Video and found the message, "This computer does not support video conferencing." What does that mean? I tried the iSight on a different iBook and it works fine. System profiler recognizes the iSight plugged into the firewire port, and an iPod works in the firewire port, so the port works. I also tried iMovie>video, but no camera was found.
What do I need to do to get iSight to capture video on my iBook?

Hello Paul,
See Apple's stated System Requirements for iChat AV 2.1.
If your G3 is too slow to work with iChat AV, you can get a work-around by installing iChatUSBCam. (Use the free trial to be sure it does what you want.) There are different versions of iChatUSBCam for Panther and Tiger, so be sure you get the correct one,
I recommend you repair permissions both
b before AND after
doing the installation. That should get you going.
<small>EZ Jim</small>

Says my computer does not support video conferencing?

Just recently whenever i tried to do video chats it tells me my computer does not support video conferencing? How can i fix this?

In the Video Menu open the Connection Doctor and go to the Capabilities tab.
This may give you more info about which things iChat currently thinks it can do and will tell you why It thinks it can not do certain things.
If it says Low Bandwidth against some items you will need to do as Defcom says and alter the Quicktime > Streaming speed (System Preferences > Quicktime > Streaming) to 1.5Mbps and restart iChat to see the new Speed.
Also check in iChat menu > Preferences > Video section that the Bandwidth Limit drop down is not set too low. (Ideally here it should be set to NONE unless you are Comcast or Road Runner) Certainly don't use 100kbps.
8:50 PM Thursday; December 4, 2008

When trying to view the Paul McCartney live concert, I received an error that this computer does not support live streaming

When trying to view the Paul McCartney live concert, I received an error that this computer does not support live streaming

If you're referring to streaming via itv.com, the minimum system requirements can be found here.

This computer doesn't support video chats

This is the information my iMac shows when I want to call friends. Next to my picture the Audio image is showing. Until yesterday it worked perfectly.
Even now I can video chat on Skype or FaceTime. But no Messages anymore. What is wrong?

Hi,
On starting up the app it make a check on whether it can see enough Internet Speed to do Video chats.
If the app is started when the computer is the network may not be established when the check is made.
Sometimes the computer is busy establishing links over the network not leaving enough for Video chats.
Other computers or Games Consoles that might be doing Downloads can also effect what speed (or portion (Bandwidth) of the connection) can be seen.
Try restarting the app.
If that does not work try shutting down the app and then restarting the computer before restarting the app.
If that fails do this:-
Shut the app down.
Open Terminal (Applications/Utilities)
Copy the Bold text below and paste it in Terminal and hit the enter key.
/Applications/Messages.app/Contents/MacOS/Messages -errorLogLevel 7
This will launch from Terminal and create a log whilst doing so.
The Log will pause once the Buddy lists have logged in (AIM, Jabber or Yahoo accounts).
The Log will show the CommNAT settings at the bottom.
Like this:
External Ports: 16403, 16403, 16403
CNAT_BADTEST ....... 0
CNAT_ISFULLCONE .... 0
CNAT_ISPAT ......... 0
CNAT_ISPATHOST ..... 0
CNAT_TRYPRESERVE ... 1
CNAT_PATINORDER .... 0
CNAT_BLOCKIP ....... 1
CNAT_BLOCKPORT ..... 1
CNAT_LOOPBACK ...... 0
At this point Quit Messages in the normal way.
Copy the bits of the Log that state the Bandwidth (BDW)
I have the setting in Preference > Video > Bandwidth Drop set to 500 so mine looks like this
195919.490273 BWD: cache: 73:16 too old
195919.490284 BWD: Using QuickTime value: 500000
195919.490292 BWD bandwidth: 500 kbits up, 500 kbits down.
It lists it in bytes and adjusts to kilobytes.
Anything below 128kbps is unlikely to support Video.
Not the upload as well as download speed.
You can now quit Terminal.
Also check what speed you are getting
http://speedof.me/
10:00 pm Monday; December 16, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

"This computer does not support iTunes live streaming." Help?

Just trying to catch up with the iTunes Festival, but for some reason when I click on the videos in the iTunes store, that little notification about "This computer...." shows up.
What should I do?

I am trying to figure this out too.
this is what I have tried so far
- using the iPhone app I was able to watch Adele live on my iPhone 4.
- on my Windows 7 PC, using the same itunes account as on my phone, I was able to watch the reply of Adele.
but, while on my work Computer (Windows Vista) and using the same itunes account as mentioned above, I am unable to view the Adele replay.
both PC's are running iTunes 10.3.1 and using the same iTunes account. The difference is the Windows version, but you post says you are using Windows 7, which I was able to get the reply to work on.
I am in Canada.

I have installed photoshop elements 13 on my computer, I have window7. It says this computer does not support this. I have had it on here and it worked i had to un install it and re install now it will not work??

I have photoshop elements 13, It did open up till I had to un install it and re install it, now it is says I need windows 7 or later and I do have windows 7. Can you please help me?

uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Unable to install photoshop elements 13 on new computer. Error message is: This installer does not support installation on a 64-Bit windows operating system. Please download the 64-Bit version of photoshop elements. How do I do this?

Unable to install photoshop elements 13 on new computer (Windows 8.1 OS). Error message is: This installer does not support installation on a 64-Bit windows operating system. Please download the 64-Bit version of photoshop elements. How do I do this?

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

When I try to install adobe photoshop 13 on my computer it comes up with the following error message " This installer does not support installation on a 64bit windows operating system" error code 6. How to I recify this? TIA

When I try to install adobe photoshop 13 on my computer it comes up with the following error message " This installer does not support installation on a 64bit windows operating system" error code 6. How to I recify this? TIA

You can try downloading the 64 bit version. You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

Could not complete the video frames to layers command because photoshop does not support video in th

When I attempt to import a video I get the message "could not complete the video frames to layers command because photoshop does not support video in this version of windows" I am running on windows 8.1 pro (32 bit), shouldn't this be compatible???????????

Unfortunatly, the 32 bit versions of windows doesn't support video in photoshop cc.
see this post:
http://forums.adobe.com/message/5802978#5802978

This computer does not support video chats

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