"this device isn't eligible for the requested build."

I've just changed carrier and got a new sim card. My iphone 3gs will not work with my new sim because it is locked to my old carrier. I called my old carrier and they removed the lock from the phone and said all i had to do now was restore the phone and i'm good to go. I know the sim is not faulty because it works fine in my old iphone 3 which i am stuck using at the moment.
When i try to restore my 3gs i get the error message: "...this device isn't eligible for the requested build."
I've never had a problem before restoring an iphone, what gives? how do i fix this?
thanks!!

Can you get a Wi-Fi connection on your iPhone?
I got an Internet connection on my phone, went to SETTINGS --> GENERAL --> SOFTWARE UPDATE and updated my Software wirelessly (no iTunes involved).
When I connected my phone to my Computer again and iTunes popped up, it showed that my iPhone software was up to date. Then I could restore to an old back-up.

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