This Disk Could Not Be Mounted

Hello, i've looked throughout the message boards but I wasn't able to find anything that would help with my problem. I have a Lacie hardrive plugged in to my Macbook Pro. It's a 1.5TB hardrive with 2 partitions, and the other day it crashed. Nothing is working with it. Only the NTFS partition is showing up on my desktop, and all the files are corrupted. I'm unable to eject the disk - it always forces me to do a Forced Eject. I open up Disk Utility and I can see both partitions.
The greyed out partition is not mounted. The Fat32 partition is unable to unmount, and therefore I am unable to do anything with the hardrive. It doesn't let me erase or partition the hardrive. I have no idea what to do so I was hoping someone on here could help me. I tried doing things like disable spotlight but it just gives me an error. It would be nice to recover the files but I doubt that will happen, and I just need to get the drive working again. Any help is much appreciated.

Its been pretty frustrating for me as well, on both Freecom and WD drives, any way, here is how I fixed it, or fix it because it happens a lot and there is nothing wrong with the drives. In my case, the drive was removed without being ejected for various reasons I won't go into, I am a DJ and use my hard drive in clubs, and I noticed if the drive wasn't ejected it would not remount and show grey in Disk Util, how I get it back, well,
1 I run Disk Uti on my boot hard drive repairing permissions
2 un mount the problematic drive
3 restart the computer
4 remount the problem drive
5 run Disk UTI and repair problem disk ( u still get the error, but run it anyway)
6 unmount disk again and remove USB
7 re insert USB, and it should remount with now problems
This has happened to me a lot and on various drives, and everytime this is what I have done and it works, hope it helps

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    I have an Apple MacBook MC207LL running Mountain Lion OS 10.6.8.
    I can see my external hard drives when I open Disk Utility, however there are no options to modify the hard drive (upload, move, delete, view files). This just started happening last week.
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    I would shut down, shut down the Time Capsule, shut off my modem reboot everything in order.
    Next error message:
    "Disk repair. The disk 'Backup of [my computer]' was not repairable by this computer. It is being made available to you with limited functionality. You must backup your data and reformat the drive."
    Then: "Time Machine Error: The backup volume is read only. To select a different volume ... Time Machine preferences ... "
    I spoke to someone at Apple, who sent me the Time Machine Troubleshooting page:
    http://support.apple.com/kb/HT3275?viewlocale=en_US
    I went through:
    1. updated my system software
    2. updated the TC firmware to 7.4.1
    3. dragged the sparsebundle to DiskUtility. It took a while (more than an hour?) but said the disk could not be repaired. When I tried again, the repair function wouldn't run.
    4. tried to delete the sparsebundle, but it would choke at almost the end, sometimes it would just crash the finder, sometimes say "Sorry, an unexpected error occurred," sometimes "Operation cannot be completed because the item 'bands' is in use." I even tried to Stuff the bundle with 'delete original' checked, but the stuffing, after about 15 hours, jammed near the end (stuffed 20 gigs of 35 gigs).
    5. tried to reselect the TC, and run backup anyways ... now it can't find the volume, back to the error messages and crashing Finder
    6. checked password in Keychain, all ok.
    Now what??
    Do I use Airport Utility to erase it? At least TC is still showing up there. Or press the rest button on the back of the Time Capsule to reset to factory defaults?
    I've resigned myself to losing my backups. Now I would just like to get it up and running again.
    In hopes,
    Linda

  • Time machine - "the backup disk image could not be mounted"

    SInce a few days, I am unable to backup via Time Machine.
    I always get the message:
    TIME MACHINE ERROR
    The backup disk image could not be mounted
    I use an Apple Time Capsule and still have more than enough free space on it.
    Use OS X 10.5.5
    Help.....
    Tks

    Rosy,
    *_"The Backup Disk Image Could Not Be Mounted" (Console - “Failed to mount disk image”)_*
    First, it is important to distinguish this error message from another, similar Time Machine error that states “The backup volume could not be mounted”. This is important as the causes and cures for these two errors can be very different.
    Consider each topic below separately. When one option does not resolve your issue, then move on the next one.
    *Unmount the Backup Disk Image* (TC)
    If, for some reason, you have manually mounted the Time Machine backup disk image (sparsebundle), or Time Machine failed to eject it after the previous backup, subsequent backups may fail. (Console - “Failed to mount disk image”… “Backup failed with error: 21”)
    Eject the backup disk image (white drive icon) by either clicking the little Eject icon to the right of the disk image in the Finders’ Sidebar, or Ctrl-Click the drive icon on the desktop and select “Eject” from the contextual menu. Now try backing up again or launching Time Machine to view previous backups.
    *“Disconnect All Users…”:*
    If your Time Machine backup drive (“Backup of Users Computer”) is mounted on your desktop or in the Sidebar of the Finder window. then Time Machine may think the drive is already in use. Alternatively, if the Time Capsule hard disk has been recently accessed by a Windows machine, it may not have fully relinquished control. Do the following:
    Open Airport Utility and select the Time Capsule on the left.
    Click “Manual Setup”.
    Select “Disks” at top of window.
    Click “Disconnect All Users…” at bottom of window.
    Close the Airport Utility.
    Now try Backing up again.
    “I got it resolved. Apparently it had to do with one of the files being open on the disk from the drive. I had browsed the disk with one of my windows boxes here and it must have left one of the folders "open". Anyway, I rebooted the TC and we are good to go now.”
    *Proper Computer Name* #
    Make sure your computer has a proper name. Go to System Preferences --> Sharing. Time Machine needs to differentiate your computer from others on your network (i.e. "Bills MacBook" or "Office iMac"). If the "Computer Name" field is blank, create a name. Realize that if this step is necessary, you will likely have to start the Time Machine backup process over again and do another full initial backup.
    According to this article, [http://support.apple.com/kb/TS1760], Time Machine may experience problems if your computer name includes certain characters. Make sure the computer name only includes ASCII characters from the following set.
    (0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ)
    Once a change in the computer name occurs, you should stop and restart Sharing on the affected computer. Uncheck and then recheck Sharing in the Services list on the left.
    Let us know if any of the suggestions above resolves your issue.
    Cheers!

  • Time machine error: The backup disk image could not be mounted

    Time Machine worked OK for several months. Now I get this error every 10 minutes or so.
    I unplugged Time Machine capsule and "Change Disk" in Time Machine options.
    Nothing helps, I continue to get this error.
    I cannot Enter Time Machine either. "Connecting to Server, Connecting to backup" does not work.
    Help please because I will probably have to archive and reinstall Leopard. I need the backups,
    Christine

    Christ1ne,
    Before you reformat the disk, consider these causes of this error.
    *_"The Backup Disk Image Could Not Be Mounted" (Console - “Failed to mount disk image”)_*
    First, it is important to distinguish this error message from another, similar Time Machine error that states “The backup volume could not be mounted”. This is important as the causes and cures for these two errors can be very different.
    Consider each topic below separately. When one option does not resolve your issue, then move on the next one.
    *Unmount the Backup Disk Image* (TC)
    If, for some reason, you have manually mounted the Time Machine backup disk image (sparsebundle), or Time Machine failed to eject it after the previous backup, subsequent backups may fail. (Console - “Failed to mount disk image”… “Backup failed with error: 21”)
    Eject the backup disk image (white drive icon) by either clicking the little Eject icon to the right of the disk image in the Finders’ Sidebar, or Ctrl-Click the drive icon on the desktop and select “Eject” from the contextual menu. Now try backing up again or launching Time Machine to view previous backups.
    *“Disconnect All Users…”:*
    If your Time Machine backup drive (“Backup of Users Computer”) is mounted on your desktop or in the Sidebar of the Finder window. then Time Machine may think the drive is already in use. Alternatively, if the Time Capsule hard disk has been recently accessed by a Windows machine, it may not have fully relinquished control. Do the following:
    Open Airport Utility and select the Time Capsule on the left.
    Click “Manual Setup”.
    Select “Disks” at top of window.
    Click “Disconnect All Users…” at bottom of window.
    Close the Airport Utility.
    Now try Backing up again.
    One poster reported: “I got it resolved. Apparently it had to do with one of the files being open on the disk from the drive. I had browsed the disk with one of my windows boxes here and it must have left one of the folders "open". Anyway, I rebooted the TC and we are good to go now.”
    *Proper Computer Name* #
    Make sure your computer has a proper name. Go to System Preferences --> Sharing. Time Machine needs to differentiate your computer from others on your network (i.e. "Bills MacBook" or "Office iMac"). If the "Computer Name" field is blank, create a name. Realize that if this step is necessary, you will likely have to start the Time Machine backup process over again and do another full initial backup.
    According to this article, [http://support.apple.com/kb/TS1760], Time Machine may experience problems if your computer name includes certain characters. Make sure the computer name only includes ASCII characters from the following set.
    (0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ)
    Once a change in the computer name occurs, you should stop and restart Sharing on the affected computer. Uncheck and then recheck Sharing in the Services list on the left.
    # Try removing the apostrophe from the disk images name (sparsebundle).
    *A Stalled .inProgress Files:* #
    It may be that the previous backup attempt was ungracefully interrupted leaving remains that Time Machine can’t deal with.
    Stop any current backup attempt. Choose “Stop Backing Up” from the Time Machine menu.
    Open the Time Machine Preferences and turn “OFF” Time Machine.
    Open your Time Machine drive.
    Open the folder labeled “Backups,backupdb”.
    Now open the folder containing backups of the computer in question.
    Are there any “.inProgress” files there. Delete them by dragging the file to the Trash. Or Ctrl-Click the file and select "Move to Trash" from the contextual menu. (Give this time as deleting a large file on an external disk can take a while.)
    Turn Time Machine back “ON”. Now try backing up again.
    NOTE: If the above procedure becomes impossible to perform, try accessing the disk image from another Mac. Some have discovered that attempting a repair from another computer succeeds where the original computer failed.
    Let us know if any of the suggestions above helped to resolve your issue.
    Cheers!

  • Backups failing with error 19: the backup disk could not be resolved, or there was a problem mounting it

    Hello all,
    Doubt this issue relates to a recent and ugly issue but sharing anyways (resolved thanks to a user here: LaPastenague)
    Time Capsule won't backup if Modem (Motorola SB6121) attached
    This was on Feb 10th resolved. Few days later I upgraded to Yosemite.  Backups were working fine since.  
    Yesterday I happen to notice my last backup was 5 days ago.  I looked in the console logs and saw:
    2/25/15 3:55:06.127 PM com.apple.backupd[2777]: Attempting to mount network destination URL: afp://Paul;AUTH=SRP@Time%20Capsule._afpovertcp._tcp.local./Data
    2/25/15 3:55:17.778 PM com.apple.backupd[2777]: NAConnectToServerSync failed with error: 2 (No such file or directory) for url: afp://Paul;AUTH=SRP@Time%20Capsule._afpovertcp._tcp.local./Data
    2/25/15 3:55:17.792 PM com.apple.backupd[2777]: Backup failed with error 19: The backup disk could not be resolved, or there was a problem mounting it.
    2/25/15 3:57:18.808 PM com.apple.prefs.backup.remoteservice[2021]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
    I called Apple.  Their front line was clueless. He suggested resetting the TC (latest "tower" model btw") which then a backup kicked off YEAH
    But the next hour it failed
    Called Apple again, this time to Sr Advisor.  He suggested factory reset of the TC and set up again.  Also first backup worked then rest failed
    Third call to Apple useless also.  He was asking questions I didn't feel relevant.  He also was asking me to reset the TC which I told him was done 2 hours prior. He asked me to reboot which I could NOT at that time.
    I begged him to collect data to submit to engineering, which will take days to get a reply.
    So I thought I would throw this out to the community....
    TC Is NEW (replaced from last issue).  Mac is 8 months old (iMac 27"), Os is Yosemite,  TC also new (latest model)
    Thanks...

    Yosemite is problematic on two fronts.. Networking and Time Machine.. so the combo of doing both with a Time Capsule is like bugs on bugs.
    Here is my standard list.. but your problem maybe difficult to resolve.. and my suggestion is simple.. until Apple get their act together and fix TM.. buy Carbon Copy Cloner and use that for your backup. It is solid and reliable.. even better if you use USB drive plugged into the computer and do a bootable clone.. because then you have a backup that is able to be tested for full functionality 2min after the end of the backup.
    This also starts from a factory reset.. but the reason for it is to change the configuration which is much more easily handled with factory reset to begin.. the instructions are there.. because this is my standard reply.. this is not uncommon!!
    Factory reset universal
    Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
    N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
    Setup the TC again.
    ie Start from a factory reset. No files are lost on the hard disk doing this.
    Then redo the setup from the computer with Yosemite.
    1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
    eg TCgen5 and TCwifi for basestation and wireless respectively.
    Even better if the issue is more wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round.
    2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
    3. Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking. If the TC is main router it will not be an issue.
    4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
    5. Mount the TC disk in the computer manually.
    In Finder, Go, Connect to server from the top menu,
    Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).
    You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
    However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
    6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.
    There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
    You might need to do some more work on the Mac itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
    Tell us how you go.
    Someone posted a solution.. See this thread.
    Macbook can't find Time Capsule anymore
    Start from the bottom and work up.. What I list here is good network practice changes but I have avoided Yosemites bug heaven.
    This user has had success and a few others as well.
    RáNdÓm GéÉzÁ
    Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
    http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/

  • TC Error "The backup disk image could not be mounted."

    My new time machine was working fine for a couple of weeks now I am getting this error message constantly. Does anyone have any suggestions what to do?
    "The backup disk image could not be mounted."

    I posted the same thing a couple of threads down, I deleted the back up then went into the time machine options and choose the time capsule option again and did another full backup and now it seems to be working properly.

  • "Backup disk image could not be mounted"

    I have been using time capsule successfully for about 5 months. But now it has suddenly started returning a time machine error "the backup disk image could not be mounted".
    Anyone got any suggestions?

    towersfamily,
    *_"The Backup Disk Image Could Not Be Mounted" (Console - “Failed to mount disk image”)_*
    First, it is important to distinguish this error message from another, similar Time Machine error that states “The backup volume could not be mounted”. This is important as the causes and cures for these two errors can be very different.
    Consider each topic below separately. When one option does not resolve your issue, then move on the next one.
    *Unmount the Backup Disk Image* (TC)
    If, for some reason, you have manually mounted the Time Machine backup disk image (sparsebundle), or Time Machine failed to eject it after the previous backup, subsequent backups may fail. (Console - “Failed to mount disk image”… “Backup failed with error: 21”)
    Eject the backup disk image (white drive icon) by either clicking the little Eject icon to the right of the disk image in the Finders’ Sidebar, or Ctrl-Click the drive icon on the desktop and select “Eject” from the contextual menu. Now try backing up again or launching Time Machine to view previous backups.
    *“Disconnect All Users…”:*
    If your Time Machine backup drive (“Backup of Users Computer”) is mounted on your desktop or in the Sidebar of the Finder window. then Time Machine may think the drive is already in use. Alternatively, if the Time Capsule hard disk has been recently accessed by a Windows machine, it may not have fully relinquished control. Do the following:
    Open Airport Utility and select the Time Capsule on the left.
    Click “Manual Setup”.
    Select “Disks” at top of window.
    Click “Disconnect All Users…” at bottom of window.
    Close the Airport Utility.
    Now try Backing up again.
    One poster reported: “I got it resolved. Apparently it had to do with one of the files being open on the disk from the drive. I had browsed the disk with one of my windows boxes here and it must have left one of the folders "open". Anyway, I rebooted the TC and we are good to go now.”
    *Proper Computer Name* #
    Make sure your computer has a proper name. Go to System Preferences --> Sharing. Time Machine needs to differentiate your computer from others on your network (i.e. "Bills MacBook" or "Office iMac"). If the "Computer Name" field is blank, create a name. Realize that if this step is necessary, you will likely have to start the Time Machine backup process over again and do another full initial backup.
    According to this article, [http://support.apple.com/kb/TS1760], Time Machine may experience problems if your computer name includes certain characters. Make sure the computer name only includes ASCII characters from the following set.
    (0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ)
    Once a change in the computer name occurs, you should stop and restart Sharing on the affected computer. Uncheck and then recheck Sharing in the Services list on the left.
    Let us know if any of the suggestions above helped to resolve your issue.
    Cheers!

  • Disk image could not be mounted - error

    Ok, I've been using TC (Time Capsule) for a week now, and it was working great. Then in the middle of the week I decided to change the password for TC. Now when I reboot my iMac, TM (Time Machine) will not back up and it gives me a failed - "the backup disk image could not be mounted" error. Then if I go to the AirPort Utility and reboot TC, all of the sudden TM works. Couple of days go by and when I reboot the iMac again, I have to do the whole process again of rebooting TC to get TM to work. Has anyone encountered this issue? I think I explained it well...

    This happened to me too.
    I called Apple (they'll talk to you for 90 days after you buy your Time Capsule and solve all your problems.)
    The solution was to rename the Time Capsule. Here's how:
    Open Time Capsule in System Preferences, click on Change Disk, and choose None from the list.
    Open Airport Utility (choose Go from the Finder Menu, choose Utilities from the list, then Airport Utility), highlight your Time Capsule when its picture appears in the left side bar. Click Manual Setup in the main window, then the Disk icon on the top. Highlight the lower of the two names Time-Capsule Disk and change it to something short and one word, like Disk. Click Update, then close Airport Utility after your Time Capsule restarts.
    Go back to Time Capsule Preferences and click on the Choose Disk button in the center of the main part of the window, then choose your newly-named Time Capsule (If you see more than one Time Capsule name there, restart your computer first).
    This solved it for me. The guy on the phone said that in the tech help people's experience the Time Machine program doesn't like long names or ones with "higher" ascii characters in them.
    Good luck.
    jmb

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