This document has expired/not connected to the internet

We have a set of documents that we are not able to access
lately due to these 2 errors:
"This document is locked. Your permissions to view it has
expired. If you want to open this document, contact the person who
sent it to you and ask them to extend the expiry date."
and
"This computer must be connected to the network in order to
open this document. Connect this computer to the network and then
try opening the document again."
The administrator of the document has since looked in their
account to make sure the documents are still valid, in which they
are. We are however, not sure if the administrator needs to upgrade
their personal account as they have been using the free account,
and has not been notified that the account is no longer
valid.

Hi. Thanks for the response.
I have previously used the set of documents without any
problems. This inaccessibility is a recent development. I do not
believe that there had been any time lapse between the first
sharing and access attempt.
The administrator has removed my email address and re-added
it to her recipient list. Upon trying to launch the document again,
I receive the same error.
We are accessing the document through a link embedded in the
protected file, not logging onto the site. I've also tried logging
onto the site, and then double-clicking on the link provided in the
document. Both ways do not work. I'm using Mac OS 10.5.6 and have
used Acrobat Reader 8 & 9 as well as Acrobat Pro 8.

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This document has expired/not connected to the internet

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