This extension can not be installed, require version 13.0 to 14.9 on version 14.2.1

I posted something earlier but hace recevied no response and now have more details.  One user of my extension is unable to install it getting the error shown.  14.2.1 is lower than 14.9 right?  So any ideas what is going here?  Screenshots from users Mac included:

Please click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option. Restart Extension Manager. Try to install the extension. After the error message pops up, quit Extension Manager. Send the log files (including ExManCoreLibrary.log) under "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log"  folder to [email protected]
Note that the "/Users/<YourUserName>/Library" folder is hidden by default. Please hold down "option" key and select "Go"->"Library" menu item to go to "/Users/<YourUserName>/Library" folder.

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