??? this file contains a virus and has been deleted

I get this message intermittently and over time - many, many times!  We've run MalWareBytes, severl virus scans - more than once.  Nothing is ever found.
What is wrong?  We think the product is Adobe Reader but not sure. It definitely happens with trying to download PDF's, but it also happens when attempting to download pre-recorded videos from our training dept.
We have consumed hours working on this with technical experts and nothing solves the problem.  It is preventing me from doing my work!
Maggie

Thank you Claudio.  Our technical experts have literally tried everything – other than removing all my s/w and re-installing which would be a massive effort.  It is very frustrating, but your message is helpful.  Thanks for taking the time.
Maggie

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