This has never been a problem in the past, but when i insert a CD into my macbook, iTunes does not ask me if I want to import it and it ejects the CD. I have tried several different CD's and can neither play nor import them.

This has never been a problem before, but when I insert a CD, iTunes does not ask me if i want to import the songs. It will not play the CD and ejects it. I have tried several different CDs and cannot import or play any of them. I can play songs that are already in my library Suecq5

Try resetting the SMC Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
and PRAM How to Reset NVRAM on your Mac - Apple Support
If that doesn't help you can try a cleaning disc, or a shot of compressed air but chances are good that your optical drive has failed. You can either replace it or buy an inexpensive external unit (but not Apple's as it won't work on macs with a built in drive working or not).

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I plugged in my iphone to restore it but while restoring itunes shutdown itself . if my iphone is not connected to the mac itune works but when i connect my iphone to my mac itunes does not open at all.

i plugged in my iphone to restore it but while restoring itunes shutdown itself . if my iphone is not connected to the mac itune works but when i connect my iphone to my mac itunes does not open at all.

Hi Arjun sache,
Welcome to Apple Support Communities.
It sounds like you're seeing an issue with iTunes shutting down unexpectedly when your iPhone is connected to the Mac. Take a look at the article below, it provides a lot of great troubleshooting tips that may be able to resolve the issue for you.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
I hope this helps.
-Jason

I have an older version of ipod touch but when i plug it in to my computer itunes does not pick it up

itunes does not recognize my ipod touch

iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
- Try on another computer to help determine if computer or iPod problem

I could not see how to continue after upgrade to firefox 4. This has never been a problem with ast upgrades. I am finding Firefox to be very user unfriendly for non-tech people.

I am being told that my current version of firefox is no longer protected. When I tried to upgrade to firefox 4 some time ago, the menu bar(?) was gone--no bookmarks. I set my computer back to an earlier date to get my book marks back and have been afraid to attempt this upgrade again. Firefox also appears to have tried to do the upgrade automatically and says I have incompatible add-ons. I have never had problems with previous updates. I have read negative reviews of firefox 4 and am frankly afraid of it. I hate to leave firefox and am afraid of losing my book marks as well. I find the "Help" forums etc. here extremely difficult to navigate and they seem to be aimed at people who are more tech savy than many of us are.

#Firefox 3.5.19 which you are using is no longer supported and is not being updated for any issues, including security problems.
#The Menu Bar (File, Edit, View, History, Bookmarks, Tools, Help) was replaced in Firefox 4 by the "Firefox button" in the upper left corner
#*You can turn the Menu Bar back on by doing one of the following in Firefox 4:
#**click Firefox button, click Options, click Menu Bar to select it
#**HOLD down the ALT key while pressing the keyboard letters VTM
#**right-click on an empty space in the Navigation Toolbar, then click Menu Bar to select it.
#Some information about Firefox 4 changes:
#*https://www.mozilla.com/en-US/firefox/features/
#*there is a link "watch the video" under '''''Improved Interface''''' on the above page
#You can make Firefox 4 look more like prior versions: http://www.computertechtips.net/64/make-firefox-4-look-like-ff-3-6/
Your bookmarks should be safe during the upgrade; they are in a separate place on your hard drive. You should keep them backed-up in case of any problems with your system. See:
*https://support.mozilla.com/en-US/kb/Backing%20up%20your%20information#w_backing-up-your-profile
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Firefox 4 and 5 open quickly on my mac with snow lepard but then does not respond for at least 1 minute? after that it runs great. I have tried opening in safe mode and also turned of automatic updates. Same results.

I recently installed Adobe CS 5.5 suite

Hi,
/Users/sarahschadek/Desktop/Safari.app/Contents/MacOS/Safari
Move the Safari app from the Desktop to the Applications folder.
Restart your Mac.
That's why you see this:
When I try to do the updates my computer says it has ready it goes through like it is downloading them then at the end it says some of the files could not be saved to "/" files.
After your restart your Mac, click the Apple  menu (top left in your screen) then click: Software Update ...
Carolyn

My MBA 13" Late 2010 displayport to TV has stopped working, is there a way to troubleshoot the port? Have tried several different ways of trying, but TV still reads "No Signal"?

My MBA 13" Late 2010 displayport to TV has stopped working, is there a way to troubleshoot the port? Have tried several different ways of trying, but TV still reads "No Signal" while the TV changes resolution as if it were sharing it's screen?

Hi garyducati,
If you are having issues with the video out on your MacBook Air, you may find the following article helpful:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Regards,
- Brenden

HT4623 I am trying to update my iPad 32 with retina display and whenever I do it tells me that I am not connected to the Internet even though I am. I have tried several different wifi spots with the same results. Any suggestions would be helpful. Thanks

I am trying to update my iPad 32 with retina display and whenever I do it tells me that I am not connected to the Internet even though I am. I have tried several different wifi spots with the same results. Any suggestions would be helpful. Thanks

Try a reset: hold down the home button along with the power button until you see the Apple, then let go.

My phone 5 died and now it wont turn back on or seem to charge at all. I've tried several different charger cords and outlets. And all the phone will do is show the empty battery symbol. please help! Any suggestions are apprecaited!?! thanks

My phone 5 died and now it wont turn back on or seem to charge at all. I've tried several different charger cords and outlets. And all the phone will do is show the empty battery symbol. please help! Any suggestions are apprecaited!?! thanks

Hello Cooper,
Thank you for the details of the issue you are experiencing with your iPhone 5. I would be concerned too if my iPhone was not powering on. I found an article with steps you can take when you encounter an issue like this. I recommend following the steps below:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
You can find the full article here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thank you for using Apple Support Communities.
Best,
Sheila M.

I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later. I have tried several times over the last 5 days and nothing changes. Any help please?

I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later. I have tried several times over the last 5 days and nothing changes. Any help please?

What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet

Hi! This might be a stupid question, but I just bought an IPod G5 60 GB. When you firstconnect your IPod you have to setup your ID. I'm using my brothers computer, who has an IPod too, so now I'm wondering when I set up my ID with his Itunes does his Ip

Hi!
This might be a stupid question, but I just bought an IPod G5 60 GB. When you firstconnect your IPod you have to setup your ID. I'm using my brothers computer, who has an IPod too, so now I'm wondering when I set up my ID with his Itunes does his Ipod still work with it??? Or would his ITunes just see my IPod? Or does his Ipod ID change to my ID?
Or does it work without any problems, to setup two IDs on the same computer??
Thanks!

Hi!
This might be a stupid question, but I just bought an IPod G5 60 GB. When you firstconnect your IPod you have to setup your ID. I'm using my brothers computer, who has an IPod too, so now I'm wondering when I set up my ID with his Itunes does his Ipod still work with it??? Or would his ITunes just see my IPod? Or does his Ipod ID change to my ID?
Or does it work without any problems, to setup two IDs on the same computer??
Thanks!

I've been deleting the info in the "Sort..." fields, but when I plug my iPod into my computer iTunes repopulates the fields I deleted. How do I stop it from doing that?

I've been deleting information I don't want in the "Sort..." fields (like getting rid of "Deluxe Edition" markers, etc.), but when I plug my iPod into my computer iTunes repopulates the fields I deleted. This only happens for a few artists, and it's the same artists every time this happens. How do I stop it from doing that? It makes it measurably harder for me to control the organization of my library.

Hi donfrommars,
Welcome to the Apple Support Communities!
Please use the following article for information and instruction on deleting the U2 album from your devices and account.
Remove iTunes gift album "Songs of Innocence" from your iTunes music library and purchases
Have a great day,
Joe

Imessage won't send or receive messages. I tried several different wifi connections and ethernet and still nothing. Maybe my outstanding balance is restricting my imessaging?

imessage won't send or receive messages. I tried several different wifi connections and ethernet and still nothing. Maybe my outstanding balance is restricting my imessaging?

Welcome to Apple Communities
Open Finder, press Option key and select Go > Library. Open Preferences and delete com.apple.imessage.bag.plist and com.apple.imservice.iMessage.plist

I have a MacPro5,1, Quad-Core Intel Xeon, 2 processors running at 2.4 GHz. I am running OSX 10.6.8. I installed Yosemite on another drive. When I choose Restart in Yosemite it shows my 10.6.8 hard drive. But when I click Restart in 10.6.8 it does NOT

I have a MacPro5,1, Quad-Core Intel Xeon, 2 processors running at 2.4 GHz. I am running OSX 10.6.8. I installed Yosemite on another drive. When I choose Restart in Yosemite it shows my 10.6.8 hard drive. But when I click Restart in 10.6.8 it does NOT show my Yosemite drive. I used to know how to get the startup screen that showed multiple drives but I've forgotten it. How do I do that?

Press Option at startup.
(124807)

HT204053 Pop up menu shows my Apple ID in my iphone as my old email Apple ID. This happens when I try to go into iCloud . It does not show my new apple ID.

Pop up menu shows my Apple ID in my iphone as my old email Apple ID. This happens when I try to go into iCloud . It does not show my new apple ID.

Hi jackburkholder,
You will need to delete the iCloud account with your old ID, but before you can do that, you will have to go back into Manage Your Apple ID, and change your Apple ID back to the old address. Don't worry about verifying it, you just need to change it.
Then, go into Settings>iCloud and turn off Find My iPhone (it will ask you for a password - put in your current one to turn it off). Then, scroll down to the bottom of the screen and Delete the iCloud account using your current password.
Also go into Settings>iTunes & App Store, clidk on your old ID and sign out of iTunes.
Then go back to Manage Your Apple ID and put your new Apple ID back in.
Go back to Settings>iCloud and sign on with your new Apple/iCloud/iTunes ID.
Go back into Settings>iTunes & App Store and sign on with your new Apple/iCloud/iTunes ID.
Cheers,
GB

How do I get rid of error code 2001/2006? My phone is in recovery mode. I have tried several different cords, all USB ports, my macbook, and a friends PC. This is the second time my phone has done this, the first time it was an easy fix.

I have an iPhone 4. It is in great condition, always protected. A couple months ago, it randomly went black and wouldn't turn on. I put it in recovery mode, plugged it in to my MacBook Pro and would get error code 2001 then I'd get error code 2006. I read some different forums and many people said to try using a different USB port and different cords. The last cord I tried, worked and my phone was back. Last night, my phone did the same exact thing. So I used the same method I used last time, however nothing has worked. I tried plugging it in to a PC and that didn't work either. This seems like a hopeless problem that's going to continue to happen. Any advice?

Soooooooo.... You obviously need to restore the device
It seems that you have tried several options to restore it. What I would do is leave it plugged it and hold down the Home button AND the Power button together till you see the white apple appears. Then let go of the Power button but continue to hold the home button. You should get the message in iTunes again saying that the iPhone needs to be restored. Hit OK then RESTORE.
Hope this helps!!

This has never been a problem in the past, but when i insert a CD into my macbook, iTunes does not ask me if I want to import it and it ejects the CD. I have tried several different CD's and can neither play nor import them.

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