"This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again."
I keep getting this error everytime I plug my phone to my computer. "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again." I don't know how to solve this, I've tried uninstalling and reinstalling several times, But it wont fix the problem.
This is the error i'm getting. Please help!
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?
Similar Messages
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I get a message stating that this iphone cannot be used because Apple Mobile Service is not started
I get a message stating that this iphone cannot be used because Apple Mobile Service is not started
Windows XP
Close iTunes and disconnect the iPhone, iPad, or iPod touch.
Choose Start > Control Panel.
Inside the Control Panel, open Administrative Tools.
Open Services.
Select Apple Mobile Device and click Stop the service as shown below:
After the service has stopped, click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device.
Windows Vista or Windows 7
Close iTunes and disconnect the iPhone, iPad, or iPod touch.
Click the Windows Start button .
In the Start Search field type Services.
In the Programs section of the search results, Click "Services".
Select Apple Mobile Device and click Stop the service as shown below:
After the service has stopped, click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device. -
When i connect my ipad to itunes it says "this ipad could not be used because the required software is not insatlled.Run the itunes installer to remove iTunes,then install the 64-bit version of itunes." I tried uninstalling and reinstalling itunes. so then i tried intsalling a stand alone if apple mobile device support (amds) but still it doesnt work. Plz help. using itunes 11.5 and windows
so then i tried intsalling a stand alone if apple mobile device support (amds) but still it doesnt work
Did you get an error message when you did the standalone AMDS install? If so, what does it say? (Precise text, please.) -
I have a problem with connecting my iPhone to iTunes. I uninstalled one of the computer program and restart my laptop. After restart my laptop and a message said that iTunes might not working because one of the component is missing and request to reinstall the iTunes. Hence I remove iTunes from my laptop and I reinstall iTunes to my laptop but still not working.
Before this the iTunes will automatically launch when I plug in my iPhone. But after I reinstall iTunes, it's not working. When I try to plug in my iPhone after iTunes launched and message "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." popped out. I did this twice but it's not working as well.
Please advise what should I do to fix this.First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
I received this errir msg when I wants to sync my 3gs iPhone. And I already update my iTunes to 64-bit. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes, then install the 64-bit version itunes".
First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
When I plug in my iphone 4S to my 64-bit computer a error box comes up in my 64-bit itunes that reads (This iphone cannot be used because the required software is not installed. Run the Itunes installer to remove itunes, than install the 64-bit version of itines.) This just started a few weeks ago. I've done a system restore on my computer, deleated and reinstalled the 64-bit itunes several times, did a registery clean, rebooted. Nothing seems to work it will not pick up my phone.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I restored my iPhone 3 g to its factory settings and I tryed to connect it to iTunes on my laptop and it said This iPhone cannot be used because the required software is not installed. Run the installer to remove iTunes. Then install iTunes again. HELP!! PLEASE!! Because I cannot get on my iPhone!!
Hi, Mommacat26.
Thank you for visiting Apple Support Communities.
This usually means that a required component is missing. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
If the issue persists, try installing the Apple Mobile Device Support driver. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows XP or Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H. -
I tried to install in my Sony Vaio Laptop - Model Name SVF15218SGW Serial No 54****************954. After installation of itunes, when i am trying to connect error message is showing as follows -
"This iphone cannot be used because the required software not installed. Run the itunes installer to remove the itunes, then install the 64bit version of itunes".
i already installed 64bit version. but not connecting my iphone with itunes
PLEASE HELP.!!!!
<Personal Information Edited by Host>Hello Negaz
When you uninstalled iTunes, did you uninstall it by using the article below or just uninstalled iTunes? The best practice is to remove not only iTunes, but also other associating software in the order that the first article give. If that does not work, then check out the second article for more troubleshooting options for connecting your iPhone to your computer.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
-Norm G. -
"This iPhone cannot be used because the required software is not installed"
Greetings,
I have a problem with my newly purchased iPhone 3G - iTunes will not recognize it, stating that "This iPhone cannot be used because the required software is not installed". Uninstall and reinstall iTunes, it says. I've done that several times, following the instructions for removal here: http://docs.info.apple.com/article.html?artnum=93698
Not working. The iPhone is recognized in Windows, and both the Apple Mobile Device and iPod services are running. I'm running out of options here - I managed to activate the iPhone on another computer, but I need to sync it with my own computer to make it usable.
I am running 32-bit Vista SP1 (fully updated) on a Travelmate 8200 laptop. iTunes version is the latest, obtained from Apple.
Any help would be greatly appreciated, my hair is turning gray over this.If it were me, I'd make sure to uninstall all 4 of those services mentioned in that link you provided. Then make sure you've downloaded the iTunes package from this link http://www.apple.com/itunes/download/
Make sure you install, and keep installed, everything in that package. In other words don't uninstall anything that the package installs. I don't know this for a fact, but I'm pretty sure that at the very least your system will need both iTunes (most recent version) and QuickTime in order for the new 3G phone to function properly. If you download from the link provided above, you should get the latest version of iTunes and QuickTime. Hope this helps.
Wooops, . If your location requires you to download from another link, then by all means go to it. I just noticed that you're from Sweeden.
Message was edited by: QuickDraw -
When connecting my iPhone I get the following message "The iPhone cannot be used because it requires iTunes version 10.1 or later. What does this mean? My computer has 10.4.
That's an issue with your system. Try removing the iTunes and the other APPLE software related from your system and reinstall it again.
Follow this if you're using XP: support.apple.com/kb/HT1925
Follow this if you're using VISTA/7: support.apple.com/kb/HT1923
Follow this if you are using a MAC 10.5.8 or later: support.apple.com/kb/HT1224 -
My iPhone 4S will not sync to iTunes. I've download the newest version of iTunes several times but when plugging my phone in it says "The iPhone cannot be used because it requires iTunes version 10.6.3 or later." HELP!
If you're using Windows try uninstalling iTunes and all of its components as by following this guide exactly: Windows XP or Windows Vista/7, then reinstall the latest version of iTunes. You must follow this guide exactly or it will not be successful. Note: uninstalling iTunes will only remove the application; it will not touch your iTunes library or data.
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The iPhone **** cannot be used because it requires iTunes version 10.6.3 or later - I get this error message yet I have 10.6.4, how can I get itunes to recognise my phone
You must be referring to OS X 10.6.4, because there is no iTunes version 10.6.4. You can download iTunes 10.6.3 here:
http://support.apple.com/kb/DL1575
Any reason why you have not updated to OS X 10.6.8? If you did, you could then run iTunes 11.0.1. -
The iPhone "iPhone" cannot be used because it requires iTunes version 10.5 or later
I just purchased the iphone 4S and want to connect to itunes to move my backup onto the new phone but when I plug the new one in it says - The iPhone "iphone" cannot be used because it requires itunes version 10.5 or later. The iphone 4S has the latest everthing??? Why am I not able to connect to itunes?
My MAC is app. 2yrs old.You need to update your version of iTunes. Ios5 is only supported by iTunes 10.5 meaning, an older version of iTunes is not compatible. You can download the newest version free via iTunes or apple .com but I would recommend going to the top left cornner of you screen, click the apple and choose "software update". iTunes 10.5 was an update that came out earlier this week and by doing this you can see if any thing else needs updating and it will do it automatically.
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Trying to sync my phone to update because it wont let me update apps on the phone itself. When I plug in to iTunes I'm getting a message saying "This iPhone cannot be used because the Apple Mobile Device service is not started." How do I fix this?
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
i keep getting a message when i try to synch my iphone "This iphone cannot be used because the Apple Mobile Device service is not started" I have synched this phone with this computer many times before with no problems. Can anyone please shed any light on how to fix this? thx
See Here
http://support.apple.com/kb/TS1567
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