This ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
this ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
If it helps I am running the 10.7.0.21 on the Sony Vaio & remember checking last week I do have the latest update on the Ipod but it is a different version from the Itunes on the laptop (which may be normal, I wouldn't know) but as I am away from home & Wifi I can't tell u the version on that though.
My problem is I cannot find an apple installer on the laptop to uninstall & I have searched Apple & Google for help and have seen others posts with the same issue but alot of the answers unfortunately I can't follow. I would greatly appreciate it if you can you answer any of these questions for me?
*Will add & remove totally uninstall Itunes so that I can reinstall?
*Will I lose my apps, music & data?
*If the apps, music & data is recoverable, how do I do that?
Sadly I can't find the installer & would love to add my new Mumford & Sons cd to my Ipod collection but don't know how to fix this. I love my Ipod & google but I have spent hours tryign updates, downloads, searches & feedback to Apple. A few months ago I had an Itunes billing problem & there was a webpage where you could email an apple support worker & rhe replied to my credit card problem within a day or 2 but I can't find that help for this problem..I couldn't express my graditude enough if you could help me with this, but thank you.
dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes.
Similar Messages
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why do I receive the following message when I try to sync my itouch, "this ipod cannot be used because apple mobile device is not started?
See Here
AMDS for Windows
http://support.apple.com/kb/TS1567 -
"This iPod cannot be used because the required software is not installed.."
Ok so I have a LONG list of problems with my ipod touch and Vista, I have Vista Home Premium and iTunes wouldnt even install because it gave me a "Vista" error "microsoft.vc80.CRT,public Key Token="1fc8b3b9a1e18e3b",type="win32",version="8.0 .50727.762"processorArchitecture="x86" Please refer to help and support for more information." I found out this was a vista related error but managed to get iTunes 7.5 to work even though this error showed up during installation yet when it rolled back the install and then reinstalled itself, it installed successfully. (I have tried the same with version 8 of iTunes and above but instead of the successful iTunes install like 7.5 and stuff do, it says the install was interrupted and couldnt install)
Ok so now when I plug in my (fw 2.2.1) ipod touch it says "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes. Then reinstall." But I have 7.5 so iPod Touches should work! My computer recognizes it as a camera but that is as far as I get.
1 more thing. I have the usbaapl.sys in the system32/drivers folder that iTunes installed, so I dont get why it cant read my ipod...
PLEASE, if you can help in any way please help!
THANKS!
Message was edited by: ajtjaajtja wrote:
Ok I checked in my "services" section on my computer and apparently, apple mobile device or for that matter, apple ANYTHING is not found.
SCREENSHOT: http://s241.photobucket.com/albums/ff194/ajtja/?action=view¤t=itunesservic es.jpg
does this have anything to do with anything?
Yes. The iPod touch will not be recognized by iTunes if the Apple Mobile Device service is not running.
What security software is running on the PC? Try to reconfigure, temporarily disable, or uninstall the security software. Then reinstall iTunes or repair the Apple Mobile Device installation from Control Panel.
If the issue persists try the *General installation troubleshooting* tips in this article: http://support.apple.com/kb/HT1926
-Jason -
I have the latest 64-bit version of iTunes on Windows 7 Ultimate. Everything was fine until recently. Now when I connect my iPod Touch to the USB to sync with iTunes, I get the following message: "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes" I have removed, repaired, and installed the 64-bit version numerous times as well as disabled all antivirus / adware utilities. Same message appears when I plug in my iPod. Any help would be greatly appreciated.
Did you try removing and reinstalling all the Apple software using these instructions:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
I tried yesterday to install iTunes on a XP Services Pack 3 Pc, It said that it couldn't install it. So after much reading last night, i downloaded Revo Uninstaller Pro, and uninstalled all apple software, included Bonjour, Quicktime and Apple Support along with iTunes. I then, used Ccleaner to double check that nothing apple related was left in the registry.
After doing all the above, i rebooted the PC, and downloaded a fresh copy of iTunes from the website, and installed it. I installed the first time of asking. I then pulged in my Son's new iPod, and it detected it as a scanner/Camera, and behind that was a message that said the following:" This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install iTunes again"
I've tried doing this, and it keeps coming up with the same message
Can anyone help pleaseIn Windows 7, go to Control Panel (usually in the Start menu) and look for Add and Remove Programs. It will load a long list of programs. Find iTunes on that list and uninstall it. Then try using the 64-bit installer.
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Got error message :"This this Ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes and install the 64-bit version" This is on a new macbook. I already have the latest version installed and 64 bit. Help.
Did you do what the message said?
Also try using the Win 7/Vista link in the following:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
when i start itune than error shows this ipod cannot be use because the required software not install
Have you tried removing and then einstalling the Apple software:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
After downloading Itunes I get the message this Ipod cannot be used because the required software is not installed.Run the itunes installer to remove Itunes then install Itunes again
Did you do what the message said?
Also try using the Win 7/Vista link in the following:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
On my registered iTunes computer, the following message appears every time one plugs in a device and refuses to load said device to be synced: "This iPod cannot be used because the Apple Mobile Device service is not started". Each device has been registered onto this account and this computer, and all have worked finely in the past. I am so confused as to why now seemingly without reason, none of our apple devices (one iPod, two iPhones) are allowed to have music and other material downloaded onto them. Also, as a side note, they still are charged by plugging them into the computer, however they do not even show up on the left-hand sidebar in iTunes.
It should also be noted that for my iPhone it does not allow for the new update software to be uploaded; it just says that an error has occurred, nothing more.Try Here > AMDS > http://support.apple.com/kb/TS1567
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When pugging in my ipod touch on itunes, it says this ipod cannot be used because the apple mobile device service is not started. What can be done to remedy this? Up till yesterday I have not had this problem
See:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
When I plug my iPod touch ino the computer it says "this ipod cannot be used because the Apple mobile device service has not been started. The screen shows to plug it into itunes and will not do anything.
Have a look here:
iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
When I plug my iPod Touch 4g into my computer I get a pop-up that says "This iPod cannot be used because the Apple Mobile Device service is not started." And when I plug in my iTouch the name of the iTouch does not come up on my iTunes. How do I start the Apple Mobile Device? How do I fix this?
I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
when i plug my ipod 4g into my computer is says that "this ipod cannot be used because the apple mobile device service is not started" what do i do?
http://support.apple.com/kb/TS1567
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
I cant' sync my ipod because it says"The iPod cannot be used because it requires iTunes version 10.6.3 or later. I can't download it because my MAC is version 10.5.8 and it won't accept the newer version of itunes. Any suggestions?
If you're using a fourth generation or earlier iPod touch, click here and download the software.
If you're using a fifth generation iPod touch and an Intel Mac, buy Mac OS X 10.6 from the online Apple Store and run Software Update.
If you're using a fifth generation iPod touch and a PowerPC Mac, buy a newer computer.
(73046) -
My itunes is no longer recognizing my new ipod when I plug it in . I am getting a message in itunes that says, " this ipod cannot be used because the apple mobile device is not started." I have tried the troubleshooting tips but not sure what to do next. My itunes is updated to 10 and ipod has not been connected to itunes since Oct. Should I update my ipod to 6.1.3? It is only at 6.0.1 I have not done this yet. My itunes is saying version 10. My ipod is not backed up on icloud so i do not know what I should do. I use the same account as My iphone which is backed up by icloud. Please help. Need to put songs on my ipod.
Hello R Hic,
I found an article that goes over how to restart and troubleshoot the Apple Mobile Device Service on Windows. I would recommend following the steps listed in that article and that should resolve your issue.
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Hope that helps,
Griff W.
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