This is BT's last chance, or I am leaving
Over the last week my broadband has gone down from 5 megs to 0.5 megs. The internet isn't even useable any more. I am extremely unhappy and considering I am paying over £30 pounds and you would think that I might get a decent internet connection.
I rang up their support today and I was told that my IP profile would increase and they would call me back in 4 hours and it would be better.
They call be back and it's no better. I don't know what they did but they obviously didn't do much. The person on the phone says it will take more time to fix and he will call another time. I get a call randomly at about 7PM asking if the speed is better and they tell me that the IP profile needs increasing and it will take 68 hours to do. I told them right from the beggining that my IP profile but they obviously don't listen and waste a day trying to diagnose something which I have already told them.
There is no way that I am waiting 68 hours for somebody to put my IP profile up. I don't even get told, "sorry about this." They just presume I will be okay with an internet speed of 0.5 mbps which makes the internet unuseable.
I am extremely hacked off and I have emailed BT's CEO but I doubt he will reply. I would really like this sorted or BT can say goodbye to my £30 a month for phone and broadband.
I would have run a BT speedtest but it's telling me that's it's not available on my number for some stupid reason. So I'll just leave you my line stats. I am using a Netgear DGN2000. I know the stats say I have only been connected for 10 minutes but I have been trying to do endless things to make the IP profile improve. Some things I have been told to do by BT and some I have done my self.
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
1383
1683
0
384
1829
00:12:26
LAN
10M/100M
2587
2918
0
2116
931
00:13:14
WLAN
11M/54M/130M
0
0
0
0
0
00:00:00
ADSL Link
Downstream
Upstream
Connection Speed
3680 kbps
448 kbps
Line Attenuation
48.0 db
20.0 db
Noise Margin
15.6 db
23.0 db
Thanks for any help in advance.
If my answer was helpful, please give me a star by clicking the star on the left hand side.
Thank you.
edit. See message 12.
I guess the above is aimed at me.
You can take it how you like, I'm only replying to comments by the OP on this thread only.
BTW, I would recommend any ideas that could/would increase an IP profile.
As I wrote "Although I've not been following any threads on this" means just that, I don't know what has been recommended on any other threads.
Nor do I know what the OP has been trying, which may have had a negative impact, possibly increasing the healing time.
My first reply on this thread was only advising the OP that the CEO reads any email's sent to him personally, when sent at the weekend.
I can see on this thread that the OP has made contact with the HD and has been told that the IP profile would increase.
Then the OP has been told that more time was needed.
Maybe BT have been trying at their end, whilst the OP has been trying at his end.
I'd of thought that by resetting it multiple times isn't going to help but that would depend on how many resets have been carried out and when the reset was carried out.
The reason I suggested "best to leave it (the hub/router) well alone and connected 24/7" is based on the OP's contact with the HD.
Also "If there was a fault, which may have been fixed, it should sort itself out..." means that BT may well have reset the IP Profile and that the IP profile should then sort itself out, if the connection isn't being constantly reset.
Anyway, based on my own experience
My IP profile took a dive
Called India as it was quicker
Asked why has my IP profile dropped
Was told it'll be increased within 24 hours
Didn't touch anything at my end
With in 12 hours, all back to normal
Got a call back
Pleased as pig in poop was I
Although I don't need to explain myself to anyone, I hope this answers your Q.
-+-No longer a forum member-+-
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