This is how I am supposed to contact to have my annual creative cloud membership refunded? I cancelled immediately upon seeing the charge and followed the instructions given and wound up here. Am I supposed to share my username and password with the for
This is how I am supposed to contact to have my annual creative cloud membership refunded? I cancelled immediately upon seeing the charge and followed the instructions given and wound up here. Am I supposed to share my username and password with the forum? Adobe, I am about to go social with my frustrations!
No, this is a public forum, as in user-to-user, so you should not share any private information here. You will need to contact Adobe Support by chat or phone, which is apparently getting harder and harder to do. Use the link below and choose the Still Need Help? option at the bottom in the blue area - in the section that opens take your pick of chat or phone.
Contact Customer Care
Similar Messages
-
I have renew my Creative cloud membership on 20 July 2014. I still can log in into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?! How can I reconstruct the automatic login and have the right days remaining number?
bridge_system_error,Please try the following steps.
Delete the opm.db file from the following location based on your operating system.
<user account> is your user-specific folder Mac OS:
Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Windows:
C:\Users\<user account>\AppData\Local\Adobe\OOBE folder
Note: The AppData folder is hidden by default. Follow these instructions to unhide it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
(if you get error while renaming it, use the Task Manager for Windows and Activity Monitor for Mac to end all Adobe Processes.)
Launch the Creative Cloud app again for the Start Menu (Windows) or Applications Folder (Mac OS).
Launch the Adobe Photoshop CC and click 'Not my Adobe ID' in the Sign in window and sign in using the Adobe ID and password that was used to purchase the subscription. -
How do I publish with android if I have only a creative cloud membership?
How do I publish to android or is it not possible with the creative cloud membership?
Also we don't support Single Edition on Android at all. Pro and Enterprise customers can make multi-issues applications for Android.
Neil -
How can I get Lightroom 4 as part of my Creative Cloud Membership
Similar to thread http://forums.adobe.com/message/5776324 I'm looking to install and run Lightroom 4.4 on a Windows Vista desktop machine. I've installed the trial version as detailed in http://helpx.adobe.com/creative-cloud/kb/lightroom-4-no-longer-available.html but this has expired. This link calls out "If your trial mode has expired, contact the Adobe support team." and I'm having trouble finding out how to contact the support team other than creating this post.
Follow these steps to download Lightroom 4.4 from your Cloud account
http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html -
How do I upgrade two single-app subscriptions to one Creative Cloud membership?
Hi, I have an InDesign and a Photoshop single-app membership but I want Illustrator too. So I was going to upgrade to a Creative Cloud plan - kind of merge the memberships together. The FAQ says to go to My Account and follow the steps but there are no steps. When I just clicked on one of the single-app plans and tried to edit the single-app subscription plan to a Creative Cloud year long plan and try to submit, the webpage thinks about it forever and then timesout.
What am I doing wrong or what can I do?Depends on how long you have been a single app subscriber.
I would suggest you Contact Adobe Customer Care via on-line Chat for details.
http://helpx.adobe.com/in/contact.html
Ultimately, I think you'll need to cancel your current subscription and then, if you qualify for it, sign-up for Creative Cloud on the Student/Educator plan.
http://www.adobe.com/products/creativecloud/students.edu.html?
Nancy O. -
How to cancel free Creative Cloud membership?
I have a free Creative Could membership which I in no way want. How do I cancel it?
That link gives the options below. NONE is for cancelling a FREE membership, however.
Switch from an individual membership to a teams membership
If you have an individual Creative Cloud membership, you can cancel it at no penalty and re-enroll as part of your company’s team membership.
Your IT administrator sends you an invitation to join the team. If you haven't yet received the invitation, request the administrator to resend the invitation.
While accepting invitation, sign in with the Adobe ID that is associated with your individual Creative Cloud membership (complete or single app).You see an option to cancel the individual plan and join the team or keep the individual plan and join the team.
Select the Join team and cancel individual plan Creative Cloud membership option, and then click Accept Invite.
You become a team member once you accept the invitation. Now follow these steps to reset the licensing accordingly on your computer:
Launch any Creative Cloud application (for example, Photoshop).
On the Help menu, choose Sign Out.
Close the application and restart it.
Sign in with your Adobe ID.
Cancel an annual membership (individual or team)
If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.To cancel your membership at any time, contact us - go to the contact us page and then click the "Still need help? Contact us." button.
You may be asked to sign in. Sign in with your Adobe ID and password. To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)
Cancel a month-to-month membership
Sign in to www.adobe.com. The Sign in link is on the top menu of most pages.
In the navigation pane or pop-up menu, click Manage Account.Note: You may be prompted to enter your password to verify your identity.
Under Plans & Products, click Manage Plan.
Click Cancel plan.
In the Cancel Plan confirmation pop-up, choose an appropriate option and then click Cancel Plan.
Cancel a Creative Cloud for enterprise membership
Return a prepaid membership purchased from a reseller -
How to cancel a Creative Cloud membership
We are sorry to see you cancel your membership. If you are facing any technical difficulties preventing the use of your membership please contact our support team directly at Contact Us. Please make sure to log into http://www.adobe.com/ with the Adobe ID tied to your membership prior to contacting our support team.
If you have a month to month Creative Cloud Complete, Single App, or Photography plan then please see Cancel your membership or subscription | Creative Cloud for information on how to cancel your membership from the Manage Account page.
If you have an annual Creative Cloud Complete, Single App, or Photography plan and wish to cancel your membership then please contact our support team directly.
If you have a month to month or annual Creative Cloud Complete, Single App, or Photography plan and are located in a country listed here then please contact our support team directly to update your membership status.Andyc67930462 I am sorry you are facing difficulties contacting our support team. I checked the e-mail address/Adobe ID which you utilized to post to this forum and I do not see an active membership applied to it. If you wish to cancel your membership please make sure to log into http://www.adobe.com/ prior to contacting our support team directly at Contact Customer Care.
Please also be aware this is a public forum. I have edited your previous reply to remove your e-mail address. -
How can I (for God's sake) cancel creative cloud membership
How can I (for God's sake) cancel creative cloud membership??
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
How to pass username and password with the portal url
i want to access portal from my web site. i have created username and password fields in my web page. when submited , my portal page should open. so how to pass username and password with the portal url.
This is not straightforward; but it is doable.
First tell us about your portal version; portal 10.1.4 has a slightly different method of doing it and the pre-10g portals were completely different animals.
And if you are in AS Rel 2, then the most important document for you would probably be the following:
[Creating Deployment Specific Pages| http://download-west.oracle.com/docs/cd/B14099_19/idmanage.1012/b14078/custom.htm#i1015535]
You might want to use it in conjunction with some metalink notes about your portal version and such a login page.
hope that helps!
AMN -
got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords -
how does muse tell the difference between a temporary site and my free 5 sites i get with my creative cloud membership?
because they both use .businesscatalyst.com and there's no option to say that it is a temporary site not a finished site i wish to publish to my creative cloud account.Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I have subscribed an "Creative Cloud single-app membership for Photoshop (one-year)" plan, is this plan will be auto renew after expired? I got two macbook, can they share the same plan?
Great thanksYes and yes.
-
how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not available on my screen
Keensy I have requested a member of our support team contact you directly via telephone. Once I was able to review the correct account it appears our support team has tried multiple times to contact you. I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription. While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified. For this to be done you will need to be signed into the same account as your membership/subscription/registered software title. -
I changed my email address (apple id) and password on my pc, but now my ipad mini icloud is asking me for my icloud password with the old email address and not accepting the old one or the new one..how do i change it / sync it?
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, and your old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
-
I have been using a free trial of Photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.
Hi dmomoney24 ,
Kindly refer : CC desktop lists applications as "Up to Date" when not installed.
Please revert if the problem persists.
Thanks,
Atul Saini
Maybe you are looking for
-
Hello, Would You help me with input fields during Logistic Invoice Verification? We have GR-based invoice verification and purchase order is created with order unit, which differs from order price unit. For example, PO quantity is 10 packing units (1
-
Your request is temporarily unable to be processed.
I have been getting the following message for a couple of days now. Any ideas?
-
HTML AIR packages to date have no particular mechanisms to hide or encrypt the contents. Wil this continue in AIR3? I would like to see a least the possibility of encryption of an identified javascript file(s) which could contain certain "business lo
-
What is the relation betweent stubs and client jars?
I'm new to EJB and I was trying to have a stateless EJB A call another stateless EJB B that's in the same JVM but in another EAR? I believe to do this my EJB A needs to have the stubs from EJB B. Correct? How do I generate them using WSAD 5 if anyone
-
Display data in pivot format in ALV
Hi Experts, I got some problem with data display in ALV. I had my internal table full of data, but I want it to be displayed in ALV in a special way. For example, I had the internal table of 3 fields: A,B, Ca & Cb with data like A1, B1.... A B Ca Cb