This is not working. How do I get a refund? Order ADO14028493

This did not work for me or the IT person helping me. How do I get a refund? I wish I would have read the reviews prior to ordering, but unfortunately, I trusted the Adobe name:-(
Order # is ADO14028493.

                                 Sandra Leighton-Carey                    18-Sep-2014 07:54                                     (in response to Horseapple)                     
I don't know how to get a refund - I've been charged twice!  The only no I could find I was on hold for 55 mins then gave up.

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