This is oceans804, I sent my question earlier and set up account for your response, but get msg from you that something was wrong.

''Your question is over here - https://support.mozilla.com/en-US/questions/829698''
You sent email to my account and I clicked the link you sent but your msg. indicated a problem and that you didn't set up my account.

I'm waiting for your response to my question.

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I have created another iTunes library (so I have 1 for an ipod touch and 1 for an iPad), but the apps from the iPad appear in both libraries. How can I stop this so teh 2 libraries are completely separate please?

I have created another iTunes library (so I have 1 for an ipod touch and a separate 1 for an iPad), but the apps from the iPad appear in both libraries. How can I stop this so the 2 libraries are completely separate? Thanks

You don't need two separate libraries to manage two devices.
I suspect the reason that the apps are appearing in both libraries is that you have enabled automatic downloads in iTunes and automatic syncing of apps so that all your purchases end up in both libraries, defeating your original aim.
Why not use a single library and make playlists for the media content you want on each device? Disable Settings > Store > Automatic Downloads > Apps on each device, then connect each device in turn and turn off Automatically Sync Apps on the Apps page.
You can now manage your devices independently, while only having to manage the content of one iTunes library, instead of two.
tt2

HT201270 helo, my iiphone is unlock and i upgrade to 5.1 version when the upgrade finish i get this question-An update to the carrier settings for your iPhone is available. Would you like to download it now? is there a resone not to upgrade, will he becom

helo, my iiphone is unlock and i upgrade to 5.1 version when the upgrade finish i get this question-An update to the carrier settings for your iPhone is available. Would you like to download it now? is there a resone not to upgrade, will he become lock?

If your phone is factory unlocked, or officially unlocked by your carrier, updating will NOT re-lock the phone. If it was unlocke by unauthorized methods, any update or restore will re-lock it.

I just bought a Macbook Air 256 computer. I use three different email accounts. I have two questions: On Windows I simply go to Google, click on Mail, and one of the three email accounts comes up. How can I do this on the Macbook? Thanks for your response

I also have a second question: How can I trash all unwanted emails by checking all of them and just clicking "trash" as I do with the Windows 7 computer?
Thanks for your response.
Bob

In your PC, you accessed to your Google Mail account using your browser. In Mac, the process is the same, but as your Mac is new, first you have to log in Google with your Google account.
If you want, instead of having to open Safari every time you want to check mail, you can use the Mail application included in OS X. Open System Preferences > Mail, Contacts and Calendars, and add all your mail accounts. They will be automatically set up to be used in Mail, so just open the app.
Then, after opening Mail, the process of deleting more than one mail is as simple as choosing the ones you want to delete pressing the Command key, and then, press the trash button in the toolbar

After clicking "yes" to the question "do you want to update itunes now", i waited 2 hours and 15 minutes and it was still "loading". i turned computer off thinking something was wrong. now itunes won't open at all. do i need to download itunes again?

after clicking "yes" to the question "do you want to update itunes now", i waited 2 hours and 15 minutes and it was still "loading". i turned computer off thinking something was wrong. now itunes won't open at all. do i need to download itunes again?

Did you actually download the installer from Apple or did you use Software Update. You can download the installer http://www.apple.com/itunes/download/
Maybe I'm old fashioned but I would consider repairing permissions first using Disk Utility because something caused this to go wrong the first time. And of course make a backup of your whole library first. It shouldn't happen but some have complained about their libraries being wiped out by iTunes updates. Better safe...

Using an iPad while traveling in Europe. Device is new to me and it ask me to ans security questions to purchase items. I do not recall ever submitting ans to these questions. I ans with the correct/logical response but no luck. No cell in Italy

I am traveling in Europe and cannot purchase items with this iPad ...reset iPad that belongs to my sister for this trip. Traveling with my nano which is registered. When I try to purchase it ask me security questions, which I do no recall answereing. When I answer with correct answers it says they are wrong...hey I know my first concert and car. I am not traveling with my cell phone registered to my acct...do not have an international plan. Suggestions...

When you say the iPad is your sister's and was reset, did you remove all settings and set it up with your Apple ID? If not, and it still has your sister's Apple ID then the security questions are hers and you must use her answers.

Hello, I am a user of the iPhone is not the place for bi çıkıcak turkey apple brand products and product support and equipment does not work as it used to fix and send back waiting for your help. Please support me in this regard quit

Hello, I am a user of the iPhone is not the place for bi çıkıcak turkey apple brand products and product support and equipment does not work as it used to fix and send back waiting for your help. Please support me in this regard quit

We are all iphone users just like you.
Do you have a question for fellow iphone users?

HT5787 I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

Then contact Apple Support, if your recovery email is not working - only AppleSupport will be able to help you. See this webpage on how to contact Apple Support in your country (There are either telephone umbers given or an email form):
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

After 3 years, I got a new iphone5 and ran into the security question issue. Because of the questions apple chose, I have no idea what the answers are. I did the iTunes email thing and waited 36 hours for a response. I

After waiting the 36 hours, I received an email advising me. To contact a phone support number. After waiting 15 minutes on hold, the helpful person asked me for the answers to the security questions and said that answering them was the only way to reset the questions. I said, WHAT? You don't see any cyclic logic there? Apple (the inovator!) has not foreseen this? I was livid. I was advised I could leave a comment on Apple.com. I think I'll leave my comment on every Apple contract that crosses my desk. I'm IT Systems at a large US university. If anyone from Apple wishes to address this, PM me.

Thanks! I'm a little leery of attaching a credit card to itunes again because of all the apple database jacking in the past. I had a bunch of unauthorized purchases charged to my account for devices that I never owned. Took me weeks to replace the credit card even though it was never compromised but apple was impotent to fix the issue. On this issue, I finally got the working key to the system. Even though there are BAZILLIONS of ways to verify a person's identity via two forms, using the security questions forgotten as one of them seems to be circular (failed) logic. Seriously, it's like requiring someone's password to reset a forgotten password. My take on the issue fixed by this workflow, that I noticed from the 3 sets of calls and 20 minute wait on each is this.... iTunes was racked by all the fraudulent purchases I (and thousands of others) experienced and people (like me) had to go through all the credit card issues because Apple "would not" fix the issues in iTunes and pursue the fraudulent purchasers (even though Apple had the device IDs!). So we ripped out our credit card info in iTunes. On this security question reset issue, if they can require people to re-enter their credit card info under the guise of "identification ...because your security is so important!) and then take 60 minutes to create a high intensity customer interaction, there is a high probability that the average customer will temporarily forget all about removing their credit card info. It's actually brilliant! ...but very underhanded.... but also very Apple. I don't expect this reply to have a long life-span, but thanks for your response. If I can log into iTunes, I can add any credit card. therefore IF I CAN LOG INTO ITUNES APPLE HAS THE SECOND METHOD ALREADY! Thanks.

Forgot icloud password, how to get it recover without any question and also alternative email becuase someone hacked my alternative email id. need password for using icloud hopefully i will get result from you as your earliest.

forgot icloud password, how to get it recover without any question and also alternative email because someone hacked my alternative email id. need password for using icloud hopefully i will get result from you as your earliest.

I'm sorry, but I know nothing about iCloud email. I stayed away from iCloud email and only use iCloud for limited purposes.
But take a look at this discussion and read the response from randers4. He is one of the iCloud experts in the Apple Support Communities.
https://discussions.apple.com/message/24358339#24358339
If that doesn't help, you might be better off posting in here where there are other more knowledgable iCloud users.
https://discussions.apple.com/community/icloud/icloud_on_my_ios_device

Some files in "DOCUMENTS" icon in dock won't open. Get msg saying You need a newer version of Pages to open this document." Have Pages 4.1 installed. Same files will open ok from Finder, Pages App. Recently sync'd with ipad2 (Pages) after iOS5 installed.

Some files in "DOCUMENTS" icon in dock won't open. Get msg saying "You need a newer version of Pages to open this document." Already have Pages 4.1 installed. Same files will open ok from Finder/Pages App./selected file. Prob not noted until recently after sync'd with ipad2 (Pages) when I installed iOS5. Anyone-- please?!

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Rate/review Pages 5.2 in the App Store.
Peter

ITunes is billing my account for my purchases, but I am no longer receiving a receipt in my email........does anyone know why ? Or how I can get this fixed ?

iTunes is billing my account for my purchases, but I am no longer receiving a receipt in my email, why is this ? And how do I get it fixed ?

Hello, here's the fix I think...
I think they're slowly nudging people to switch, .mac & MobileMe are going away about July, may as well set it up now.
I understand .mac mail will still come through.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password

This mini is operating OSX 10.6.8 and trying to update to Mountain Lion but upgrade stops and a black overscreen displays saying to power off and power on. The upgrade fails. What's the problem?

This mini is operating OSX 10.6.8 and trying to update to Mountain Lion but upgrade stops and a black overscreen displays saying to power off and power on. The upgrade fails. What's the problem?

Hi Fred,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

Hi Noel,
I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
You ask: "So why didn't you provide the same?"
It just didn't occur to me to do so.
My intent was to report that there was at least one other user encountering a similar problem. It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of their best known products to fail to run quite so completely after a clean install
I also see that I misreported the OS I'm running - its Windows 8.
If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
Perhaps the following from the event log:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process id: 0x1f48
Faulting application start time: 0x01cfca332430f3a7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
Faulting package full name:
Faulting package-relative application ID:
The X230 has Intel HD 4000 graphics support built in to the processor. Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
- download the zip version of the generic driver from Intel
- use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver.

When I tried to sync my 4G iphone factory unlocked to iTunes I got this message "An update to the carrier settings for your iPhone is available. Would you like to download it now?" Should I hit "Download and Update"? or "Learn More" ?

When I tried to sync my 4G iphone factory unlocked to iTunes I got this message "An update to the carrier settings for your iPhone is available. Would you like to download it now?" Should I hit "Download and Update"? or "Learn More" ?

I have a factory unlocked iPhone 3GS (eg: purchased from Apple). I received the same message at some point and eventually (after reading a bit more) accepted "Download and Update". No problem. No apparent bad effects. It just seems to update things specific to the carrier (Bell Mobility in my case).

This is oceans804, I sent my question earlier and set up account for your response, but get msg from you that something was wrong.

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