This is sort of a useless forum

I posted about a week ago about losing text & BBM messages after updating. This was not a vital issue for me, but two others have posted desparate appeals. They have followed KB work-around advice, and it hasn't worked. Over 200 members of this forum have glanced at their appeals  ...and contibuted exactly NO help. NOBODY from BB has addressed their issues, offering neither further advice nor an apology for BB's goof up re this system update.
I know from two year's experience with my PlayBook that BB is TERRIBLE at communication, TERRIBLE at providing timely answers to users pulling their hair out over some hardware/software issue. BB just doesn't get it that they would earn scads of brownie points, and tamp down a lot of user anger, by just having a few competent staff charged with monitoring relevent forums and providing timely answers or timely advice regarding likely timelines on solutions.
BB is sinking, and their lack of support and communication skills is part of their problem. Microsoft has their problems, too, but when I post in MS forums, it is highly likely that a 'Microsoft MVP' will post a substantive response within hours. WHY IN HELL DOESN'T BB 'GET IT', AND FOLLOW SUIT?!
But, isn't the idea of a community forum that when BB doesn't come through, then knowledgeable forum members will offer advice and support to other members who have big problems?? Then, forum members, where are the offers of help for djdemeno and tbhh? At last count, 224 members have looked at the thread I started, "Did system update--lost all texts and BBM texts", and apart from Vicious Ferret, NOBODY has offered any help or advice. That doesn't say much for the members of this forum, does it?

fastartcee, you do know all of the forum members here are volunteer, not employees of nor compensated by BlackBerry for our participation. I personally know several of the active users, and like myself, have real jobs, real families and real lives to tend to. So, we don't get around to each and every post.
And, the 224+ views on your thread, please understand those are not all from forum member views. Most, probably 75% of the views are from internet "spiders" such as Google analytics and various search engine indexing programs, i.e., simply robots.
If you look at the top ten active posters around the forum, you'll find a total of 300,000 posts... lots of love there for volunteers who just like to help others.
Could the fourms be better? Yep.
Good luck. I'll go take a look at your thread now.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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