This is the secong time itunes has erased my library with there updates... What a CROCK...

Apple is very close to losing a customer...This is the second time that my library has been erased from an update...Sure I can re download my 1000 plus songs from Icloud...This is the second time this has happened....Very dissatisfied!!!!

See Empty/corrupt iTunes library after upgrade/crash.
tt2

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I downloaded the new version of itunes and it changed my path. I have over 10,000 songs in 100's of play list. This is the third time it has happened. It is putting file://localhost in front front of the path. Does anyone know why and has a solution RJ

I downloaded the new version of itunes and it changed my path. I have over 10,000 songs in 100's of play list. This is the third time it has happened. It is putting file://localhost in front front of the path. Does anyone know why and has a solution RJ

Hello there, RJ Quick.
I've located the following Knowledge Base article that might be the information you're looking for:
iTunes 11 for Mac: Change where your iTunes files are stored
http://support.apple.com/kb/PH12165
The following section may be of help:
Change where imported files are stored
Choose iTunes > Preferences and click Advanced.
Click Change and select a new location for your files.From now on, new songs and other items you import will be stored in the new location. Songs you’ve already imported stay in their current location.To go back to storing imported files in the iTunes folder, choose iTunes > Preferences, click Advanced, and click Reset.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

How come whenever i plug my iPhone 5 into the computer the device will not show up on my itunes. This is the first time that i have done it since i updated to iOS7 and before i had no problem but now it just wont work.

How come whenever i plug my iPhone 5 into the computer the device will not show up on my itunes. This is the first time that i have done it since i updated to iOS7 and before i had no problem but now it just wont work.

Hi Celia51510,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
I can't tell from your post if you are using a Windows or a Mac Computer.
Try deleting the iTunes application and redownloading the version you need below:
iTunes 11.1 Download for Mac
http://support.apple.com/kb/DL1614
iTunes 11.1 for Windows (64-bit)
http://support.apple.com/kb/DL1615
Cheers,
- Judy

I have a new Macbook Air and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on. The computer is not hot.Any ideas on how I can fix this please ?

I have a new Macbook Air, 6 months old, and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on and the computer seems to running more slowy.The computer is not hot but I am worried it may burn out,.Any ideas on how I can fix this please ?

Hello dwb,
Here is the screen shot, just the top half, there are another 10 pages, but I guess this should enough for you to have an idea of waht is going on, bit small I am afraid. No, I don't have any apps setup to run when I open my computer, the kernel, varies between 290 and 305 per cent ish.
Would that PRAM thing help ? I think it may be the computer itself, well something inside, as this the first time that the fan has ever started running since I have this computer, even when I have 3 or 4 apps running.
Thank you again for your advice,
Regard,
Beauty of Bath

Recently I downloaded photos from an sd card. When the download was complete all photos were loaded in a random fashion completely out of order.This is the first time it has ever happened this way. downloaded same card to iPhoto and all photos were in ord

Recently I downloaded photos from an sd card. When the download was complete all photos were loaded in a random fashion completely out of order.This is the first time it has ever happened this way. downloaded same card to iPhoto and all photos were in order. Help needed. Am working on a job that needs immediate attention and HDR images out of order are impossible to deal with.

Thanks for your help. The out of numerical order comes before the actual import begins. It happens when first uploaded to Lightroom and prior selection of of photos to imported to the catalog.

TS3276 Hi there I am having trouble with my outlook express this is the first time it has happened it keeps telling me can't connect to the SMTP server and every password I have tried is incorrect this is for 'iCloud' very frustrating as all our phones ar

Hi there I am having trouble with my outlook express this is the first time it has happened it keeps telling me can't connect to the SMTP server and every password I have tried is incorrect this is for 'iCloud' very frustrating as all our phones are ok

Well I am feeling a bit silly now because that was all I had to do. In the past Workgroup Manager had always opened right up to the list of my users, I never even thought to click on that but apparently that was all that was needed.
I still am not sure how the iChat Server preferences changed themselves on me, but it is not the first time I have had weird "settings" issues with our Snow Leopard Server.
Thanks!

I recently updated a friends iPhone 3 to I cloud , however some contacts have disappeared. These seem to be the ones that were added onto her phone and not her sim. As I have done a sim import. This is the first time she has ever done a back up and sync.

I recently updated a friends iPhone 3 to I cloud , however some contacts have disappeared. These seem to be the ones that were added onto her phone and not her sim. As I have done a sim import. This is the first time she has ever done a back up and sync.

This information will explain it:
http://support.apple.com/kb/HT1495
Hope this helps

I Photos will not upload even though I have cleared cache and cookies - any ideas - this is the first time it has happened

My IPhotos will not upload to Email or Ebay even though I have cleared my cache and cookies. This is the 1st time this has happened - any ideas please?

There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.

This is the fix for "iTunes has encountered a problem and needs to close .

I recently purchased a new laptop and tried to get my library transferred. iTunes wouldn’t open; QuickTime wouldn’t open. I was near a heart attack. I tried the fixes listed in the forum, but they didn’t work. Then I discovered:
The fix needs to be done in a proper order!
a. Delete iTunes and QuickTime from Add/Remove programs
b. Go to C > Program files an delete the folders for iTunes and QuickTime. If QT will not allow you to delete the program because it’s “in use”, then go to Start > Run > configsys > Startup and deselect “qttask”. You will have to reboot and get past the selective start up/diagnostic screen. Then go back to C > Program files and you will now be able to delete the QuickTime folder.
c. For good order’s sake, delete any desktop shortcuts and empty your Recycle Bin.
d. Reboot
e. Download the STAND ALONE version of QuickTime: http://www.apple.com/quicktime/download/standalone.html
f. Install the stand alone version; reboot. At this time, when the diagnostic window comes up, you can reselect “qttask”
g. Download the QuickTime 7 with iTunes 6: http://www.apple.com/quicktime/download/win.html
h. Install the iTunes program. The stand alone will take precedence over the imbedded version of QuickTime.
i. Reboot
When your system has completed the reboot, you should be able to double-click the newly installed desktop shortcut; give it a few minutes and it should open. Mine did – and I tried everything else. If this does NOT work, then there is a conflict with something else in your system and you will have to go through the configsys elimination process, which is a whole lot more work.
Best of luck!

Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.

So a week after i updated iOS 8 my wifi won't connect other devices will, i am unable to get to a apple store since where i live doesn't have them. this is the second time iPod has done something like this. I've tried restarting it and everything

so i tried to restart the iPod, 'forget' the wifi name and re join nothing happened. i also did the reset network connection. as i said please give me something i can do via macbook or home since i live no where near a apple store. Last year my iPod shut off and wouldnt work this now is happening. Do i have to restore?? and how can i save everything from deleting....??

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My external hard drive quit on me. Is there a way to get my content(pics, music and videos) back onto my computer- This is the pc and iTunes that I currently use with this iPod Classic 160gig. I don't want to lose all my info. please help. Thanks.

All my content is still on my iPod classic but my external HDD quit and is not accessible. I am wondering if I can put some of my content onto my PC(my iPod has more storage than my PC hahaha pretty bad) This is the PC I used with iTunes with so I don't think licensing is an issue- But can I upload back to my PC without iTunes wiping clean my iPod because there is no more content on PC/HDD? I know I may need to send my HDD away to to a Data Recovery Specialist. But if I can save a couple hundred bucks to couple thousand bucks I would prefer this method... mostly worried about photos- can't download these again. Next time I will buy a second back up.

brucefromgolden wrote:
inMy iPod is ok, but my external hard drive crashed and that's where all my stuff was. It is still also on my iPod. My question is, Can I plug my iPod into my PC and put everything back onto my PC's hard drive? This iPod and PC are synced together already. I am worried when I plug my iPod back into my PC, itunes will erase everything on it because it's not in my PC but in my crashed external HDD that I can't access.
You'll need to get yourself a new drive big enough to hold all the data you are going to recover and then reading the tip B-rock has pointed you to. Read it carefully, it should guide you through the steps to recover as much as possible. You are wise to be worried, just plugging in the iPod and clicking sync isn't good enough but it should be possible to recover to most if not all of it.
tt2

TS1292 I purchased a $25.00. Card, redeemed it on my IPAD, but it shows no money in my account. I went to the store I purchased it at but they to.d me I had to deal with ITUNES. This is the 2nd time it happened. As of now I will not buy another card or

I purchased a ITunes card for the amount of 25.00, after I redeemed it it showed no balance on my account. So I went to the store I purchased it and they told me I would have to contact ITunes, this is the 2nd time it has happened to me, and to tell you the honest truth, I don't think I will buy another card. Can you help me with this

I'm sure is something simple here. Most likely you're looking on the wrong account, or it's a refresh thing.
Check here to see what happened:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Once again, iTunes thinks this is the first time I am connecting

I am not sure what exactly is going on, but today once again I noticed that when I started iTunes (9.1.1) on my laptop (win XP pro/SP3) I got a welcome message and "what's new" window. So I assume that iTunes thinks this is the first time it has started on this computer but clearly, it is not.
I reported this issue earlier on this forum but got no response (http://discussions.apple.com/thread.jspa?threadID=2243137&tstart=0) so I am re-posting.
Some of the settings I care about a lot were all undone - like sync settings for my iPhone (all sync settings were unchecked), and podcast settings (keeping all episodes for some podcasts and all unplayed episodes of the others).
This is highly annoying and I want to know if there is anyone else who has observed this problem, and if so, what the resolution was.
Thanks in advance!

Best if you try and explain what you are trying to acheive.
Iphoto is a different paradigm than you're used to. I don't understand why you are trying to transfer your edited photos back to an external disk.
There are tutorials here
http://www.apple.com/findouthow/photos/
Regards
TD

After updating itunes to the latest version it will now not open. I have tried reinstalling the programme, rebooting and all other suggestions, to no avail. this not the first time I have had issues with itunes. Frankly I find it completely unacceptable .

I recently updated itunes to the latest version and now the programme will not open.
I have tried all suggestions such as reinstalling the programme, rebooting you name it, nothing.
This most frustrating and completely unacceptable, especially when a company such as Apple touts itself being the leader in music technology yet does not respond directly to questions about faults in their system, but prefers to leave to disgruntled customers to try and sort it out amongst themselves
This not the first time I have had frustrating problems with the Apple system. Perhaps someone could suggest a more reliable system to switch to. Someone with a better troubleshooting system.

Going all the way back to Firefox 3.0.5 is shear foolishness, it is 14 security versions behind the last 3.0.19 release. And that version is missing at least a dozen security updates that were applied to the 3.5 and 3.6 versions after support for 3.0.x ended.
If you are not happy with Firefox 4, you should have installed Firefox 3.6.17. That is very similar to the 3.0 and has all the security fixes that have been released since support for Firefox 3.0.x ended last year.

My iphone 5 won't group text. I have group texting on. This is the fourth time this has happened and was told to restore my phone because it was a software issue.

I use group texting a lot. It has stopped working on my iphone 5. This is the 4th time is has happend. Twice I've had to restore my phone and twice the situation resolved itself. I was told that it was a software issue. Has anyone else had this problem?

SMS or iMessage?
What happens when you try to send a group message? Any errors?
Has a reset or restart of the device been tried?
What version of iOS on the device?

This is the secong time itunes has erased my library with there updates... What a CROCK...

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