"This item is temporarily unavailable - Try again later" (Dec 2013)
A few days ago, I reset my imac (21.5 inch - mid 2010) to factory settings, and now I cannot download from iTunes, music that I've brought.
When I first opened iTunes, it was empty (of course), so I tried pressing the "Check for Available Downloads" button and a window popped up saying "All purchases have been downloaded for this Apple ID", but, my library was still empty, and it was not downloading anything.
After searching on some forums and looking through some posts, I finally managed to make the albums/music show up in my library: I activated "Show iTunes in the Cloud purchases". Now that the music was in the library, I though I'd be able to play it, but no... Instead when either trying to double click the albums to start the music or when I tried to press the iCloud image in the top-right of the album covers, and error showed up (image below). I looked, again, on the internet for suggestions or solutions, but couldn't find any. I only saw post back from 2010 with similar problems, and the instructions there seemed a little bit outdated (I tried them anyways, but didn't work - not surprised)
I have checked the app store, and everything seems to be updated to the latest version...
As you can see on the screenshot, it tries downloading the music, but is failing and the status goes from " -- loading bar --" to "stop". "Resuming" just restarts the process.
Need help ASAP.
Hey there Mentin,
It sounds like you are having difficulty downloading a previous purchase or two from the same album but others work fine. I would try signing out of the iTunes Store, then restart your computer, sign back in and try again.
Sign Out:
Choose Store > Sign In (or Sign Out).
From: iTunes 11 for Mac
http://support.apple.com/kb/PH12299
If the issue persists, I would next reach out to our iTunes Store support and report an issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the very best,
Sterling
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The process worked just fine for several days, then I started getting the following errors;
Error accessing [USERNAME] email account.; ExchangeWebServices Inbox Error: Error, ErrorServerBusy, The server cannot service this request right now. Try again later. -->
This has been happening for the past 14 hours now.
I contacted my Office365 support team and they acted like they had never heard of the Exchange Web Services API, so no help there.
I can access the mailbox using the O365 web portal and I can access the mailbox account using the Outlook 2013 desktop client. The issue seems specific to EWS
My program is a Windows service, written in VB.Net. It connects to EWS, goes to the user account inbox, iterates through the inbox extracting attachments from messages, then moves the messages to a saved folder below the inbox.
I created the wrapper for EWS that I can reference in my project code using the following, run from an elevated VS2012 command prompt;
wsdl.exe /namespace:ExchangeWebServices /out:EWS.cs https://outlook.office365.com/ews/services.wsdl /username:[email protected] /password:p@ssw0rd
csc /out:EWS_E2K13_release /target:library EWS.cs
I bind to EWS in my class, using the following code;
Imports System.Net
Imports ExchangeWebServices
Public Class Exchange2013WebServiceClass
Private ExchangeBinding As New ExchangeServiceBinding
Public Sub New(ByVal userEmail As String, ByVal userPassword As String, ByVal URL As String)
ExchangeBinding.Credentials = New NetworkCredential(userEmail, userPassword)
ExchangeBinding.Url = URL
End Sub
The error that is logged gets triggered when my code makes a call to the following method;
Public Function GetInboxMessageIDs() As ArrayOfRealItemsType
Dim returnInboxMessageIds As ArrayOfRealItemsType = Nothing
Dim errMsg As String = String.Empty
'Create the request and specify the travesal type.
Dim FindItemRequest As FindItemType
FindItemRequest = New FindItemType
FindItemRequest.Traversal = ItemQueryTraversalType.Shallow
'Define which item properties are returned in the response.
Dim ItemProperties As ItemResponseShapeType
ItemProperties = New ItemResponseShapeType
ItemProperties.BaseShape = DefaultShapeNamesType.IdOnly
'Add properties shape to the request.
FindItemRequest.ItemShape = ItemProperties
'Identify which folders to search to find items.
Dim FolderIDArray(0) As DistinguishedFolderIdType
FolderIDArray(0) = New DistinguishedFolderIdType
FolderIDArray(0).Id = DistinguishedFolderIdNameType.inbox
'Add folders to the request.
FindItemRequest.ParentFolderIds = FolderIDArray
Try
'Send the request and get the response.
Dim FindItemResponse As FindItemResponseType
FindItemResponse = ExchangeBinding.FindItem(FindItemRequest)
'Get the response messages.
Dim ResponseMessage As ResponseMessageType()
ResponseMessage = FindItemResponse.ResponseMessages.Items
Dim FindItemResponseMessage As FindItemResponseMessageType
If ResponseMessage(0).ResponseClass = ResponseClassType.Success Then
FindItemResponseMessage = ResponseMessage(0)
returnInboxMessageIds = FindItemResponseMessage.RootFolder.Item
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'' Server error
Dim responseClassStr As String = [Enum].GetName(GetType(ExchangeWebServices.ResponseClassType), ResponseMessage(0).ResponseClass).ToString
Dim responseCodeStr As String = [Enum].GetName(GetType(ExchangeWebServices.ResponseCodeType), ResponseMessage(0).ResponseCode).ToString
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You can't adjust or even find your current throttle usage so you have to try to design your code around living inside the default limits. If your using One Service Account to access multiple Mailboxes (or if that account is because used across multiple
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Looking at the code one thing I notice missing is your don't appear to be paging the results of FindItems, also have versioned your requests to Exchagne2013. eg ". When the value of the
RequestServerVersion element indicates Exchange 2010 or an earlier version of Exchange, the server sends a failure response with error code
ErrorServerBusy. If the value of the RequestServerVersion
element indicates a version of Exchange starting with Exchange 2010 SP1
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To Page FindItems Correctly you should use the IndexedPageViewType class and page the Items at no more the 1000 at a time eg something like
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indexedPageView.MaxEntriesReturnedSpecified = true;
FindItemType findItemrequest = new FindItemType();
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findItemrequest.ItemShape.BaseShape = DefaultShapeNamesType.IdOnly;
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PathToUnindexedFieldType SubjectField = new PathToUnindexedFieldType();
SubjectField.FieldURI = UnindexedFieldURIType.itemSubject;
beAdditionproperties[0] = SubjectField;
PathToUnindexedFieldType RcvdTime = new PathToUnindexedFieldType();
RcvdTime.FieldURI = UnindexedFieldURIType.itemDateTimeReceived;
beAdditionproperties[1] = RcvdTime;
PathToUnindexedFieldType ReadStatus = new PathToUnindexedFieldType();
ReadStatus.FieldURI = UnindexedFieldURIType.messageIsRead;
beAdditionproperties[2] = ReadStatus;
findItemrequest.ItemShape.AdditionalProperties = beAdditionproperties;
DistinguishedFolderIdType[] faFolderIDArray = new DistinguishedFolderIdType[1];
faFolderIDArray[0] = new DistinguishedFolderIdType();
faFolderIDArray[0].Mailbox = new EmailAddressType();
faFolderIDArray[0].Mailbox.EmailAddress = "[email protected]";
faFolderIDArray[0].Id = DistinguishedFolderIdNameType.inbox;
bool moreAvailible = false;
findItemrequest.ParentFolderIds = faFolderIDArray;
int loopCount = 0;
do
FindItemResponseType frFindItemResponse = esb.FindItem(findItemrequest);
if (frFindItemResponse.ResponseMessages.Items[0].ResponseClass == ResponseClassType.Success)
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Console.WriteLine("Number of Items retreived : " + ((ArrayOfRealItemsType)firmtMessage.RootFolder.Item).Items.Length);
if (firmtMessage.RootFolder.IncludesLastItemInRange == false)
moreAvailible = true;
else
moreAvailible = false;
((IndexedPageViewType)findItemrequest.Item).Offset += ((ArrayOfRealItemsType)firmtMessage.RootFolder.Item).Items.Length;
Console.WriteLine("Offset : " + ((IndexedPageViewType)findItemrequest.Item).Offset);
if (firmtMessage.RootFolder.TotalItemsInView > 0)
foreach (ItemType miMailboxItem in ((ArrayOfRealItemsType)firmtMessage.RootFolder.Item).Items)
Console.WriteLine(miMailboxItem.Subject);
else
throw new Exception("error " + frFindItemResponse.ResponseMessages.Items[0].MessageText);
} while (moreAvailible);
The support people should be able to help you as long as you can get past the first level. The EWS Managed API has a RequestId header that gets submitted with requests
http://blogs.msdn.com/b/exchangedev/archive/2012/06/18/exchange-web-services-managed-api-1-2-1-now-released.aspx . In theory they should be able to take this and then from the Logs tell more information about why your request failed etc.
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