This makes no sense - Can't switch phone?

There's a bit of history behind this so to get proper context here's what has happened so far
1) After 14 months, my original moto droid died so VZW sent me a replacement pre-owned....that didn't work. They then sent another one.....that also didn't work. And then ifnally they sent me one that....kinda works.....whatever
2) To solve the whatever, I went and bought a sony Xperia play back in June off contract through a third party and the phone ACTIVATED AND WORKED FINE. No issues, the switch was painless.
3) I lost the phone when I moved in the beginning of July and reported it as lost/stolen (I'm in Flint, MI....lost things are typically stolen). However, it was returned to me about 2 weeks ago.
4) All attempts to reconnect the device by myself have failed. I contacted verizon customer support on multiple occasions and each time they said there was something they could do but it never worked. F
5) I have tried to find live chat support instead of phone support because I was told repeatedly that it is easier to do with both phones off during the switch so this time, I wasn't going to be on any phone at all....however, your live chat seems to only be there for sales and not actual help...
6) I attempted to email tech support for what could be done but when I went to email about a phone not working the VZW website blocks you from being able to email and says to call instead....Let me repeat - If you want to email verizon about a phone not working you are forced to CALL them.
7) Finally, I got my answer today after my 4th or 5th call to customer service. The person I bought the phone from had it activated on their account for a brief period to test the phone. They deactivated it on their line before sending it to me and I activated it on mine. But because their account fell into bad standing, I am now barred from reactivating the device. Their ebay account, which was active for well over a year and had several hundred good reviews mind you, is now deactivated so I can not contact them.
My problem is this - The phone I'm trying to activate was active on my account which has been in good standing, since I started, for almost 2 years. Why does the previous account's standing have anything at all to do with me? I have the phone. I am in possession of it. I paid for it. What can I do to transfer my account to this phone?
Also - why is it so hard to contact customer support? My current replacement droid for my original one has spotty connection. How am I expected to contact tech support/customer service if it dies?

I would definitely recommend you contact eBay about the issue and let them know! As an eBay seller myself, I attempt to make sure all the products I'm selling are in good condition and will be able to be used by someone else. It is awful and rude to sell a product such as a smartphone that is gravely important and have it not work. The reason it's not working with your account is because the phone was previously activated on the seller's account. (One phone at a time rule*). In order for you to start fresh and new you need to get in touch with someone from eBay and have this seller reprimanded for causing you so much trouble. I myself have considered purchasing tech items from eBay and Amazon and as good as the seller's ratings may be, that does not qualify them to be able to sell to just anybody. Unfortunately you received a "lemon" phone - AKA it doesn't work like they promised. Once the seller has been contacted by eBay customer support, your next step will be to go to Verizon and tell them exactly what happened.
I bought the phone I have now from Wal-Mart and I promise you I will never do that again. Within 3 months, the phone was completely dead. It may be cheaper and it may sound great but 3rd party sellers are NOT recommended by me personally. It's nothing personal against you I'm not trying to discourage your spending choices but trust me, you do get your money's worth if you buy direct. Plus, if something is wrong with the phone Verizon can't really help you out because they have no clue what software you're running on or how up to date it is. Just some friendly advice from someone who has done it before. Hopefully this will not happen to you again. I know first hand it can be quite frustrating and I empathize with you. Hope this works out for you! ;D

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Greetings A.T.Schmidt

I would definitely recommend you contact eBay about the issue and let them know! As an eBay seller myself, I attempt to make sure all the products I'm selling are in good condition and will be able to be used by someone else. It is awful and rude to sell a product such as a smartphone that is gravely important and have it not work. The reason it's not working with your account is because the phone was previously activated on the seller's account. (One phone at a time rule*). In order for you to start fresh and new you need to get in touch with someone from eBay and have this seller reprimanded for causing you so much trouble. I myself have considered purchasing tech items from eBay and Amazon and as good as the seller's ratings may be, that does not qualify them to be able to sell to just anybody. Unfortunately you received a "lemon" phone - AKA it doesn't work like they promised. Once the seller has been contacted by eBay customer support, your next step will be to go to Verizon and tell them exactly what happened.
I bought the phone I have now from Wal-Mart and I promise you I will never do that again. Within 3 months, the phone was completely dead. It may be cheaper and it may sound great but 3rd party sellers are NOT recommended by me personally. It's nothing personal against you I'm not trying to discourage your spending choices but trust me, you do get your money's worth if you buy direct. Plus, if something is wrong with the phone Verizon can't really help you out because they have no clue what software you're running on or how up to date it is. Just some friendly advice from someone who has done it before. Hopefully this will not happen to you again. I know first hand it can be quite frustrating and I empathize with you. Hope this works out for you! ;D

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This makes no sense - Can't switch phone?

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