This may help who's Having problems with wifi Net...

Question

The epic story First; Then the happy ending at the end of the tribulation?
I have recently upgrade to BtInfinity Option2 and had already a hh3 wich the BT engineer sayd was just fine for the job; I had a exellent speeds of about 75 Mbps up and 20Mbs down aon cabled connection and 35-45 Mbps up and abut 11 Mbps on Wireless connection to the HH3 also my Home Network was working without faults! But this lasted only for about 2-3 weeks!
The HH3 started to go crazy it would reset and restart by it own accord quite often speed dropped to only about 13 up and 1 Mbps down on wireless altough the cable connection was consistent in reaching the same good results as before Home Network was not a problem ever! Phoned BT Customer Service they made me made what they call a " Power cycle" of the sboxes on the wall, HH3, PC reboot etc.. all on the phone and all the procedure took ages!   This did Not solve the problem, as a matter of fact at times was getting even lesser speeds on wireless and the HH3 was still going crazy resetting and restarting on its own; Home Network and cable was fine all the time, So I went to another call to BT and got the same results and procedure to go trough "Power Cycle";  the wireless speed and HH3 problem was never resolved!  The BT people told me that after all I was getting what should be expected that my cable connection was fine and that probably the fault was on the wify Lan card on my Pc. but it was the same with my other pc and laptop connection!
So I thought that the problem was on The HH3 and decided to order and buy a HH4 and the Broadcom USB dongle to connect with it! BT Never offered me to exchange the Modem for free as I think I was entitled even because the installation date came on the dates they offer a Free HH4 for Upgrading to BTInfinity.
Got the new HH4 and USB dongle delivered, got them installed and powered up as per instructions, and BINGO!!!
Tested and now getting same speeds either by cable or wireless trough the Broadcom USB dongle!! 75 Mbps Down and about 19-20 Mbps Up!!! Hurray!!
But after that discovered and noticed other problems: The Home Network was no Longer working!
I went trough all the setting in the Networking Sharing Settings and every thing was alrigth just the same settings as always and before..the only thing different was that my PC was not Broadcasting on the Home Network, Invisible to all my other devices!
Went to check the wireless settings on my PC and noticed that my old connection trough the Network with my PC Wify card was still there even if not conected, I decided to connect that instead of the Dongle provided and bougth for The HH4 and presto My Home Network appeared again, so as last test went to test wireless speeds and was still better than with the HH3; About 20 Mbs Down and 11 Mps Up good, but not as fast as with Broadcom USB dongle!
At this point I plugged the Dongle again and noticed that both the Pc Wify card and the Dongle were broadcasting to the same HH4  at the same time another decided to connect both to see if they connected, and they did!!
Guess what: Now I got the Maximum Speed of 75-76 Down the Home Network working just fine!
Hope Is going to stay like this for at least 2 years now! BT Infinity looks Great now!
PS:
Another little issue: with use the Dongle gets very hot, and when is too hot the speed drops dramaticcaly to about alf the speed, but if you let it cool down for a minute is going to function just fine again, at the same time I never loose connection because still got the PC Wifi card to connect when I want or need anyway!

Answer 1

I finally got my DCR-HC21 to work a few weeks ago by
unplugging all of the cables connected to my iMac G5,
waiting 4 minutes and then plugging everything back
in. It worked perfectly right after that.
Hello Brian,
I'm about to purchase a DCR-HC21 and wondered if its still working with your iMac G5 after you did your plug-unplug workaround?
TIA for any feedback!