This might not be specific to MacBook Pro, but here's my issue.

I received a zip file that I want to add to a WORD for Mac document as a hot link, but I can't seem to do it. Can anyone walk me through the proper way? Thanks.

What's the extention of the zipped folder? If you can't unzip them directly using Finder, install UnRarX: http://www.unrarx.com/
Then unzip the images and drag them into the word document.
Do you have Pages? It's part of iWork: http://store.apple.com/us/product/MB942Z/A/iWork-09?mco=MTY3ODQ5OTY
Use Pages to edit the word file.

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I need to generate a still shot from from a video. I would like to accomplish this task using a single application. If this is not possible with my MacBook Pro as purchased from Apple, please recommend which applications I can purchase.

I need to generate a still shot from from a video I made with my camera. I would like to accomplish this task using a single application. If this is not possible with my MacBook Pro as purchased from Apple, please recommend which applications I can purchase that include this feature. Thanks in advance.

For FREE do the following:
When you get to othe part of the video you want a still shot from, put the video on pause.
Take a screen shot: Apple>Shift>4 - which will produce a cross hair so you can manually select which part of the video you want.Check inside either your Applications or Utility folder for an app called Grab. Will do the above with just a single click.
If you still want to purchase software, suggest that you do a Google & MacUpdate search. This way, you can find exactly what you want.

Not getting email on MAcBook Pro, but receiving on iPhone. Getting message "Warning Recent errors logged" It repeatedly states "The Header From: address postoffice is not authorised - please go to control add PHP" But I only have 1 email address.

I am suddenly not getting email on my MacBook Pro, but am receiving e-mail on my iPhone. I'm getting message "Warning Recent errors logged" It repeatedly states "The Header From: address <postoffice> is not authorised - please go to control add PHP" But I only have 1 email address. I'm afraid to add anything on since I don't even know what this other e-mail address is. What should I do? And would this definitely be the cause of my not receiving e-mail?

I pressed check again and here is what appeared:
CONNECTED Apr 04 19:03:02.511 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
CONNECTED Apr 04 19:03:02.513 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:587 -- socket:0x1164f4730 -- thread:0x114a5a030
CONNECTED Apr 04 19:03:02.526 [kCFStreamSocketSecurityLevelNone] -- host:smtp.elikann.com -- port:2525 -- socket:0x11444a6a0 -- thread:0x11827f160
READ Apr 04 19:03:02.556 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
+OK <[email protected]>
READ Apr 04 19:03:02.563 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:587 -- socket:0x1164f4730 -- thread:0x114a5a030
220 mail.hostingplatform.com ESMTP
WROTE Apr 04 19:03:02.566 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
CAPA
CONNECTED Apr 04 19:03:02.568 [kCFStreamSocketSecurityLevelNone] -- host:mail.authsmtp.com -- port:2525 -- socket:0x11824ca00 -- thread:0x1176c1ab0
READ Apr 04 19:03:02.572 [kCFStreamSocketSecurityLevelNone] -- host:smtp.elikann.com -- port:2525 -- socket:0x11444a6a0 -- thread:0x11827f160
220 mail.hostingplatform.com ESMTP
WROTE Apr 04 19:03:02.585 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:587 -- socket:0x1164f4730 -- thread:0x114a5a030
EHLO 192.168.1.4
WROTE Apr 04 19:03:02.592 [kCFStreamSocketSecurityLevelNone] -- host:smtp.elikann.com -- port:2525 -- socket:0x11444a6a0 -- thread:0x11827f160
EHLO 192.168.1.4
READ Apr 04 19:03:02.610 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
-ERR authorization first
WROTE Apr 04 19:03:02.628 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
USER [email protected]
READ Apr 04 19:03:02.630 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:587 -- socket:0x1164f4730 -- thread:0x114a5a030
250-mail.hostingplatform.com
250-STARTTLS
250-PIPELINING
250-8BITMIME
250-SIZE 65000000
250 AUTH LOGIN PLAIN CRAM-MD5
READ Apr 04 19:03:02.639 [kCFStreamSocketSecurityLevelNone] -- host:smtp.elikann.com -- port:2525 -- socket:0x11444a6a0 -- thread:0x11827f160
250-mail.hostingplatform.com
250-STARTTLS
250-PIPELINING
250-8BITMIME
250-SIZE 65000000
250 AUTH LOGIN PLAIN CRAM-MD5
WROTE Apr 04 19:03:02.648 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:587 -- socket:0x1164f4730 -- thread:0x114a5a030
AUTH PLAIN (*** 44 bytes hidden ***)
WROTE Apr 04 19:03:02.667 [kCFStreamSocketSecurityLevelNone] -- host:smtp.elikann.com -- port:2525 -- socket:0x11444a6a0 -- thread:0x11827f160
AUTH PLAIN
READ Apr 04 19:03:02.670 [kCFStreamSocketSecurityLevelNone] -- host:mail.authsmtp.com -- port:2525 -- socket:0x11824ca00 -- thread:0x1176c1ab0
220 mail.authsmtp.com ESMTP Sendmail 8.14.2/8.14.2/; Fri, 5 Apr 2013 00:03:02 +0100 (BST)
READ Apr 04 19:03:02.671 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
+OK
WROTE Apr 04 19:03:02.691 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
PASS ************
WROTE Apr 04 19:03:02.698 [kCFStreamSocketSecurityLevelNone] -- host:mail.authsmtp.com -- port:2525 -- socket:0x11824ca00 -- thread:0x1176c1ab0
EHLO 192.168.1.4
READ Apr 04 19:03:02.704 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:587 -- socket:0x1164f4730 -- thread:0x114a5a030
235 ok, go ahead (#2.0.0)
READ Apr 04 19:03:02.712 [kCFStreamSocketSecurityLevelNone] -- host:smtp.elikann.com -- port:2525 -- socket:0x11444a6a0 -- thread:0x11827f160
334
WROTE Apr 04 19:03:02.734 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:587 -- socket:0x1164f4730 -- thread:0x114a5a030
QUIT
WROTE Apr 04 19:03:02.756 [kCFStreamSocketSecurityLevelNone] -- host:smtp.elikann.com -- port:2525 -- socket:0x11444a6a0 -- thread:0x11827f160
QUIT
READ Apr 04 19:03:02.759 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
+OK
WROTE Apr 04 19:03:02.776 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
QUIT
READ Apr 04 19:03:02.799 [kCFStreamSocketSecurityLevelNone] -- host:mail.authsmtp.com -- port:2525 -- socket:0x11824ca00 -- thread:0x1176c1ab0
250-mail.authsmtp.com Hello pool-72-93-40-57.bstnma.east.verizon.net [72.93.40.57], pleased to meet you
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-8BITMIME
250-SIZE 52428800
250-AUTH CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
250-STARTTLS
250 HELP
WROTE Apr 04 19:03:02.808 [kCFStreamSocketSecurityLevelNone] -- host:mail.authsmtp.com -- port:2525 -- socket:0x11824ca00 -- thread:0x1176c1ab0
AUTH PLAIN ********************
READ Apr 04 19:03:02.822 [kCFStreamSocketSecurityLevelNone] -- host:mail.elikann.com -- port:110 -- socket:0x118296830 -- thread:0x10121d6c0
+OK
READ Apr 04 19:03:02.907 [kCFStreamSocketSecurityLevelNone] -- host:mail.authsmtp.com -- port:2525 -- socket:0x11824ca00 -- thread:0x1176c1ab0
235 2.0.0 OK Authenticated
WROTE Apr 04 19:03:02.917 [kCFStreamSocketSecurityLevelNone] -- host:mail.authsmtp.com -- port:2525 -- socket:0x11824ca00 -- thread:0x1176c1ab0
QUIT

Wireless not working on my MacBook pro, but works on iPhone and other MBP?!

So I just got my new 15" MBP a few weeks ago. I have wireless Internet in my apartment. Just today I came home to use my computer, and I kept getting errors..... First "cannot connect to the internet". Then I had to enter my network password... Connnection timeout. Then incorrect password (which is crap because I enter it correctly) what's the deal?! Is this a faulty airport device?! The wireless works on my iPhone and my room mate's MacBook, but not mine.....?!
Message was edited by: Dj Cj

Well, assuming your MacBook Pro is up-to-date with OS X and Firmware and you can connect to other Wi-Fi (you can easily check that if you haven't already) then it may be a connection issue with the wireless router in your apartment. There are a variety of things this could be from Password Key being entered incorrectly, Media Access Control (MAC) being present on the router, your needing to register the laptop with your ISP, to your router firmware needing an update. I would just break down the possibilities into a list and then start testing them systematically one-by-one. If all fails and you think a hardware problem with the laptop then call Apple and arrange to have it checked over.

My 4th Gen iPod touch is not recognised by my MacBook Pro but is by iTunes, so I cannot sync.

I have a new MacBook Pro Mavericks so i uploaded my iTunes library from my time machine back up, cleaned it up and added a few new albums. I now wish to update my iPod with these changes but when I plug it in iTunes recognises the iPod but the Desktop doesn't!
When I go to sync the iPod on iTunes it goes through 3 stages: 1. Waiting to sync, 2. Preparing to Sync, 3. Awaiting changes to be applied, then it stops and nothing happens.
Also, when I look into the details on my iPod under Wifi Sync, it says "Sync will resume when (name's computer) is available. This is quoting my previous Macbook which died on me hence the purchase of a new one.
How can I change the settings on my iPod to my new laptop name, and how can I make my new laptop recognise my iPod for the sync to work?
Many thanks if anyone can help.

Is your computer still authorized in the Store menu in iTunes?
iTunes Store: About authorization and deauthorization
When I changed to my new MacBookPro I had to authorize it although I used TimeMachine to transfer my settings and data.
Did you try to deselect Wi-Fi syncing and enable it again after that?
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing
Did you already transfer your purchases and manually started a backup?

Ical invites not being sent from MacBook Pro but are being sent from iphone

Hoping someone can please help me! I am suddenly unable to send iCal invites from my laptop. They look like they send, but nobody receives them and also the events don't show on my iPhone and iPad2. If I add the event on my iPhone, I do see it on my laptop. I recently did a system update and I wonder if that is the cause. Any help you can give me would be so appreciated. Thanks.

I am having this problem as well. Specifically, when I create a new calendar meeting I am able to add users to the invitation and when I save the invite it gets sent. I have also modified an existing calendar event that has other people invited, and when I exit editing the meeting a pop up window specifically asks if I want to save my changes "and send it to the other invited participants" or something like that.
I click yes.
In both cases (the original creation and invitation, and the modification and send update to attendees) nothing is received by the other recipients. Not a calendar event or invitation, not an email with a .ics attachment or similar, or not even an email notification.
Thus, I set up an event in my calendar, invite others, and no one is aware that the event was set up.
Is there any way around this? I don't think I'm doing anything wrong as the process of creating an event, inviting someone, and sending out the invitation seems pretty straight forward. It just isn't working.

SATA cable replaced but not booting 2009 Unibody MacBook Pro but HD boots from USB

Intially I got the greay flashing folder.
Pulled the drive from the computer and booted it on the same computer with through SATA to USB external reader, no problems.
Ordered a new SATA cable and installed, I have checked all connections for firm snug fitting and proper instalation.
The HD will not boot from inside the computer.
I am in a country that does not have Apple stores and the closest reseller is a great distance away.
Any ideas?
What could cause this issue?
Thanks!

Try this:
Connect the drive to the MBP as before. Go to Applications / Utilities / Disk Utility. In DU, select the external drive in the left hand column, click First Aid, then Repair Disk. When that is done, do it again. Next click Repair Permissions. After that, quit DU
That process may be all you need to do to get the files you need off the external.

Mail not showing up on macbook pro

mail is not showing up on macbook pro but does on my ipad2 and iphone4

What do you mean by mail does not show up? You're not receiving any email? What?

Hi, I have a late 2011 MacBook Pro but cant get the mirroring function to work with Apple TV. I've got the most recent Software 10.7.5 but cant see the mirroring icon or turn this on. I'm able to mirror from my Ipad but not my Mac, any thoughts?

Hi, I have a late 2011 MacBook Pro but cant get the mirroring function to work with Apple TV. I've got the most recent Software 10.7.5 but cant see the mirroring icon or turn this on. I'm able to mirror from my Ipad but not my Mac, any thoughts?

Welcome to the Apple Support Communities
AirPlay Mirroring is supported on your Mac, but it needs OS X Mountain Lion (10.8). See > http://support.apple.com/kb/HT5404
You have two possibilities:
1. Make a backup, open App Store and purchase Mountain Lion to upgrade to this OS X. Then, you will find the AirPlay Mirroring icon at the top right of the display, on the menu bar, or on System Preferences > Displays.
2. Keep OS X Lion and use AirParrot > http://www.airparrot.com
Both options work properly, but I recommend AirPlay Mirroring as it doesn't need a third-party program

I brought a macbook pro, but i can not use my apple id.because its already register onther account.i couldnt found that person.i want reset that account,can tell me how can i do this?

i brought a macbook pro, but i can not use my apple id.because its already register onther account.i couldnt found that person.i want reset that account,can tell me how can i do this?

maxsurovi wrote:
i brought a macbook pro, but i can not use my apple id.because its already register onther account.i couldnt found that person.i want reset that account,can tell me how can i do this?
Restore the Mac to Factorty settings to make it Truly Yours.
Note:
This should have been done before you took possession...
Apple What to do before selling or giving away your Mac
http://support.apple.com/kb/HT5189?viewlocale=en_US&locale=en_US
Also See Thomas Reed's How to Prepare your Mac for sale

I have a MacBook Pro 15" and my warranty just ran out! I partitioned my harddrive into two partitions, one with Snow Leopard and the other with microsoft.This morning I turned on my Macbook Pro and it will not boot into Snow Leopard.

Good Morning,
I have a MacBook Pro 15" and my warranty just ran out! I partitioned my harddrive into two partitions, one with Snow Leopard and the other with microsoft.This morning I turned on my Macbook Pro and it will not boot into Snow Leopard. I shut it off took out the battery, reinstalled the battery. Then I put in the Snow Leopard CD and booted up to disk utility and The Snow Leopard partion would not show up?? I do see the microsoft partion.
I also rebooted holding down the shift key and still no Snow Leopard
Could you please tell me what I can do, what keys do I press on restart any advice to get Snow leopard back.
thank you.

Have you restarted holding down the Opt key? That procedure should give you a gray screen with all of the partitions that exist. Then select the SL partition for boot. Also go to System Preferences and Startup Disk, unlock the lock and select the SL partition as the default boot partition, then relock.

HT203176 When I delete a file, it does not appear in the Trash - How can I fix this. Its a brand new MacBook Pro 17'

When I delete a file, it does not appear in the Trash - How can I fix this. Its a brand new MacBook Pro 17''

http://www.thexlab.com/faqs/trash.html for starters.

I have put Netflix on my Macbook Pro but Silverlight will not run. I receive a black screen that says "player error." Does anyone have a solution for this. Netflix support is not so hot.

I have put Netflix on my Macbook Pro but Silverlight will not run.I receive a black screen that says "player error." Does anyone have a solution for this. Netflix support is not so hot.I can use Netflix straming thru my Blueray on my TV but it will not run on my Pro. Thanks

Try running Safari in 32 bit mode. In get info box for Safari,
check open in 32 bit mode. There have been some oddities
on some systems that can cause some issues.
I had thought MS had fixed this, but may not have.

HT1338 I am trying to download java onto my macbook pro, but for some reason this function isn't recognizing the internet. The error message insists that I am not connected but I am. I have tried this through both safari and firefox

Sorry I didn't realize the above was just a subject line.
I have been trying to download java for my macbook pro, but for some reason the function is not recognizing the internet. I am on and have checked several times .... I have checked through both safari and firefox but to no avail. Thanks for any help anyone can give.

Not really a reply just some added info:
This is the error message I get saying the internet is not on, but clearly as I can send this message it has to be:
To open “Java Preferences,” you need to install a Java runtime, but you are not connected to the Internet.
I am connected through Wi-fi if that makes a difference.

I have a new Macbook Pro but it does not have iDVD. How can I get this application?

I have a new Macbook Pro but it does not have iDVD. How can I get this application?

I have a new Macbook Pro but it does not have iDVD. How can I get this application?
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
http://dealmac.com/lw/artclick.html?1,527850,1872219

This might not be specific to MacBook Pro, but here's my issue.

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