This morning phone had blank screen and apple logo only had to do a soft reset
His morning my iPhone 4S had a blank screen with the apple logo and was beeping. could not turn it off or on. Pressed the on/off and other button on lower front and did a reset. Now it cannot connect to my PC. PC cannot find the driver for my iPhone.
Hello there linda,
It sounds like you are not able to turn on your phone after your phone was behaving unexpectedly. I recommend resetting the phone in the same manner you had tried before, but rather than pressing them and letting them go, hold them down as outlined in the following article:
Turn your iOS device off and on (restart) and reset
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
If the issue persists, I would next recommend putting the device into recovery mode, and then restoring the device with iTunes on your computer:
If you can't update or restore your iOS device
If you are not able to do so and continue to get an error about the driver, you should uninstall and then reinstall iTunes on your PC with either of these articles depending on your version of Windows:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Removing and Reinstalling iTunes and other software components for Windows XP
Thank you for using Apple Support Communities.
Take care,
Sterling
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I accepted an IOS update on my phone this morning, now it keep flashing the apple logo intermittently and i can't access my phone at all. I can't make or recieve calls or texts at all. What do i do to rectify this please?
You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer. -
my iphone has a blank screen no apple logo and wont turn on. my computer wont pick it up either, what is going on?, my iphone has a blank screen no apple logo and wont turn on. my computer wont pick it up either, what is going on?
You repeat yourself frequently frequently. Perhaps your iPhone is not charged.
Too, you might look in the section "More Like This", right over here -----> -
I was updating my ipad 2 and got it disconnected and its not responding,giving a blank screen with apple logo. when i connect it to itunes then it is giving an error that enter your passcode but the screen is blank how can enter my passcode?
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
my computer displays grey screen and apple logo for 10 minutes or more during start up and shut down. sometimes it refuses to shut down . this issues started after installing OS lion. what do i do?
I don't think it's exactly an incomplete installation brody, but most likely in-correct permissions somewhere along the line that either happened, or became magnified during the upgrade. Also, it could be corruption as well.
First thing to do, is boot up holding down Shift key to do a safe-boot so we an clean up any corrupted OS caches, after that do another reboot, but go to the Lion recovery, and scan the HD for errors, repair any if you find them, and then try to do a Repair Permissions job.
That should fix the issue, if not, we can start doing a PRAM reset and SMC for good measure. -
Mt iPhone shows unread messages that aren't there! I have held down the power and home buttons until blank screen and apple icon appear only to find it is cleared, but within minutes the unread messages reappear! Please help
Have you restored the iphone through itunes?
You say the unread messages aren't there but then they appear? -
My phone is frozen with black screen and apple logo on it
My phone is frozen with black screen and apple logo on it.s Not connecting to itunes
Basics from the user guide are restart, reset, restore from backup, restore as new. Have these ALL been tried?
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My MacBook Pro starts with a Gray Screen and Apple Logo, a bar comes at the bottom, but after few seconds the machine shuts down. This was bought approx 1 year back. Please help!!
jayanta.ray,
which model MacBook Pro do you have (did you buy it new?), and which version of OS X is installed on it? -
I Have an iMac desktop purchased in 2010 with OS X 6.1.6 and Snow Leapard. Recently after starting up, I was not able to open Safari. I checked for updates and all was well. I tried again and got a message saying Safari could not be opened because some components were damaged. After using Disk utilities to try and repair, it was suggested I uninstall OS X and reinstall from the disk. I did not at the time because I wanted to backup some info to a USB drive. But now when I startup all I get is the white screen and Apple logo and the loading symbol. What happened and How can Imfix it? I am not very tech savvy and don't know where to turn!
Hi nancy mfromamity harbor,
Welcome to the Support Communities! It sounds like reinstalling the Snow Leopard operating system is your next step. This should not affect the documents and data that you currently have on your iMac. I'll include the information to show you how below.
Mac OS X 10.6: Reinstalling Mac OS X
http://support.apple.com/kb/PH6606
Under some circumstances, you may need to reinstall Mac OS X. You can reinstall Mac OS X while keeping your files and user settings intact.
Note:To reinstall Mac OS X from another computer on your network, see:
Using another computer’s DVD or CD drive
To reinstall Mac OS X:
Insert the Mac OS X installation disc and double-click the Install Mac OS X icon.
Follow the onscreen instructions. In the pane where you select a disk, select your current Mac OS X disk (in most cases, it will be the only one available).
If you want to control which parts of Mac OS X are installed, click Customize, and then select the parts you want to install.
To start the installation, click Install.
If you purchased a standalone version of Mac OS X, these installation instructions are in a PDF file located on the Mac OS X installation disc.
If you need to reinstall the version of Mac OS X that was on your computer when you purchased it, or if you need to restore all the software on your computer (including Apple software, third-party applications, and other printer drivers), refer to the documentation that came with your computer.
If you need to reinstall Mac OS X and you’ve been using Time Machine to back up your applications, files, and user settings, you can easily restore this information from your Time Machine backup disk after you’ve reinstalled Mac OS X.
Nancy, here is the contact information if you need technical assistance to get your iMac up and running.
Intel-based iMac - Contact Support - Apple Support
http://www.apple.com/support/imac/intel/contact/
Good luck!
- Judy -
My IPad Air is frozen with a white screen and Apple Logo on it.
My Ipad Air is frozen with the white screen and apple logo. I've tried resetting it several times and that doesn't help. I tried connecting to ITunes, but it isn't recognizing the device.
The battery is fully charged, at least for now, so I am not sure what else to try.FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
IMac G5 boots to gray screen with Apple logo only
iMac G5 boots to gray screen with apple logo only.
What I've tried:
Won't boot to safe mode.
Reset PRAM several times.
Won't boot to install disk with "C" depressed at startup.
Will boot to screen showing HD and arrow buttons when "alt" depressed at startup. But clicking HD icon and proceed arrow just goes back to the gray screen with apple logo. Note the HD icon has a blue "x" symbol.
With install disc in, will boot with "alt" depressed at startup to three icons, HD, install disc, and apple hardware test. Both HD and install disc icons have the blue "x" symbol and won't run. BUT the apple hardware test icon doesn't have a blue "x" and runs. Extended test says all hardware OK.
Finally, startup in single user mode with "apple-s" depressed goes to a non-gui white text (UNIX core?) which gives blocks of repetitive text starting "unresolved kernal trap (cpu0)...(lots of date)...latest crash.....backtrace:" My rough guide to the Mac gives me text to enter at that point but I can't input to the screen.
That's where I'm stuck.You're encountering a kernel panic.
[I got a black screen telling me I had to reboot in many languages, what was it?|http://www.dslreports.com/faq/4970] Also has detailed description of what happens during a KP.
[Apple docs: What's a kernel panic? (Mac OS X)|http://docs.info.apple.com/article.html?artnum=106227]
[Topic : kmosx: Kernel Panics? Don't panic too !|http://discussions.apple.com/thread.jspa?threadID=121923]
[X-Lab: Resolving Kernel Panics|http://www.thexlab.com/faqs/kernelpanics.html]
[Tutorial: Avoiding and eliminating Kernel panics|http://www.macfixit.com/article.php?story=20060911080447777]
[Tutorial: An introduction to reading Mac OS X crash reports|http://www.macfixit.com/article.php?story=20060309075929717]
[12-Step Program to Isolate Freezes and/or Kernel Panics|http://macosg.com/group/viewtopic.php?t=800]
[Texas Mac Man's post on kernel panics|http://discussions.apple.com/thread.jspa?threadID=1723768&tstart=0]
These are often attributed to hardware problems though they can also be due to corruption of software. Since you're also encountering it with your DVD I'd tend more towards the former. Your computer seems to be passing the early stage POST tests for RAM. Apple Hardware Test also seems to be passing but [X-Lab: The Apple Hardware Test|http://www.thexlab.com/faqs/aht.html] document recommends using this in loop mode to test for intermittent problems.
Sometimes the crash logs (all the error messages you are seeing) contain information about the problem, but there's an art to reading those. -
Help!! Ipod touch alternates between black screen and apple logo.
need help!!! Since yesterday my ipod touch 1st generation shows black screena dn then every 6 seconds spple logo,It wont switch off,just keeps doing this until battery goes flat.Tried restarting it,restoring settings,nothing works.If i plug it into computer eventually comes back to home page screen but when unplugged reverst back to apple logo.Any ideas?
Oops,i mean reset and restart,not restore.I need to get everything backed up first before i restore it all and lose it! At the moment it just has a black screen then apple logo and the top button wont switch it off.
I had a thought,yesterday i downloaded the latest itunes that popped up on the screen,could this have anything to do with it? -
HT1338 i cant get in to os system. the screen just stuck in white screen and apple logo
i can not get in to my os system. the screen just stuck in white screen and apple logo
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
Computer won't start, grey screen with Apple logo only. Ideas?
Last night my wife's G5 froze. It is a G5 2.0 running OS X 10.4.11. I shut it down (had to use the power button) and tried to restart. No luck, just made it to the grey screen with Apple logo and spinning wheel. After a few seconds the Apple logo disappeared and a black box took its place, then the wheel stopped spinning. It was late, decided top wait until morning before trying again.
This morning I tried to start up again. This time got a warning(?) in upper left that a Firmtek item had already started. I'm sorry I didn't write this all down at the time, so I don't remember the entire message. Since there is a Firmtek card installed in one of the PCI slots I thought that might be the problem, and I pulled the card, as well as another Adaptec card that was also installed. Tried to start again, got to grey screen with Apple but this time no spinning wheel.
Opened media slot manually and inserted Diskwarrior. Tried to start with Diskwarrior but again only reached grey screen. Let run for ~5 minutes, until fans started to run and were begining to get noisy.
Next I reset the PRAM. No luck, still stuck on grey screen. Tried Diskwarrior again, this time got another message in upper left. Here is most of it -
System Failure : cpu=1; code=60000009 (Invalid pmap)
Lateset crash info for cpu1;
Exception state (sv=0x609bb280)
PC=0x000a4ad0; MSR=0x02003000 followed by more similar strings, then
backtrace terminated - unaligned frame address; 0xfc088891
So what's the diagnosis? I've had various issues with my G5s in the past, but have never had one refuse to boot with Diskwarrior before.
Thanks in advance for any help!Whew, could be many things, from RAM, (or RAM slots/solder issue), to CPU #1 being bad, (CPU#1 is actually the second one.
Does it boot into any of these modes?
Target mode...
http://support.apple.com/kb/HT1661
Does it boot to Single User Mode, CMD+s keys at bootup, if so try...
/sbin/fsck -fy
Repeat until it shows no errors fixed.
(Space between fsck AND -fy important).
Resolve startup issues and perform disk maintenance with Disk Utility and fsck...
http://docs.info.apple.com/article.html?artnum=106214
We might get clues with verbose mode...
http://support.apple.com/kb/HT1492 -
I did the upgrade to the IOS 8.0.1 or whatever the latest upgrade is and for the past 12 hours my phone has shown the apple logo, went to a blue screen, blanked out back to the apple logo, to the blue screen over and over. I have re-booted the phone and it still does that. I need this fixed. Please help !
I've done the reset setting on my iPhone 5s & my device crash again while watching YouTube. The screen turns blue & the device won't start for 2mins. Can someone please help?
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