"This movie cannot be played on this computer."
I was watching the movie with no problems and then Itunes froze. When I tried to restart the movie it was nowhere to be found. I had to search for it in Windows and located the movie in its downloaded folder. I tried contacting support regarding this issue and was asked for a serial number which I do not have because i do not own a Mac. I just want to be able to watch the film that I purchased or get my money back.
I've bought a ton of iTunes movies and never seen this, but perhaps the following will help:
It seems that others with this issue in 2010 had it resolved by redownloading the film from iTunes.
https://discussions.apple.com/thread/2657655?start=0&tstart=0
Some people with the issue reported that it happened when trying to play the movie before it had completed downloading when their library is stored on a NAS.
https://discussions.apple.com/message/15730646#15730646
Similar Messages
-
Downloaded movie will not play, message is "this movie cannot be played on this computer"
I download a movie from Itunes, when I try to play it, I get the message "this movie cannot be played on this computer" what do I need to do or check?
Any other details about the issue? Is it an HD or SD video?
Purchasing and viewing HD videos -
HT1420 This movie cannot be played on this computer
I have downloaded a movie to my Ipad then synced to my Mac and the movie will not play. I get this movie cannot be played on this computer. I have authorised the computer through itunes and now I have no idea why It wont play. Any suggestions?
Hello DG_OBRIEN,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Some of my iTunes Store purchases won't play
http://support.apple.com/kb/ht1325
Best of luck,
Mario -
I downloaded TV Masterpiece Mystery Inspector Lewis Ramblin Boy episode but when I try to view or sync to iPod I get a message that "This movie cannot be played on this computer." I double checked and this computer is authorized.
RonHey Ronald
If you are experiencing and issue with your purchase, check out the following article to report the issue to get it resolved.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
When playing a video I have downloaded from iTunes I get the message "This Movie Cannot be played on this machine". The weird thing is that I downloaded the film from iTunes and while it was downloading I was watching it with my kids on my IMac. Once it had finished downloading I went with them to the living room Tao carry on watching on our apple tv. The apple TV wouldn't play it and said I needed to authorise my Pc, then the IMac gave the message above and I haven't been able to play it since. All my other downloaded films play. I am running iTunes version 10.2.2. And my iMac is Running Snow Leopard OS 10.6.7. Anyone who can shed some light on this weird situation will have my upmost thanks
Hi,
I have the same problem. Been trying to find some answers, but not a lot of info about this. It seems to happen only when:
- itunes library is stored remote (NAS or external HD)
- starting a movie/show before download has finished will make it fail next time you try to start
Hope this gets fixed soon.. it's making purchasing content via itunes a hassle -
cannot play rented movie on my itunes. an error message "this movie cannot be played on this device" pops up. lates itunes software already installed. what to do????
There are instructions for starting it on this page : http://support.apple.com/kb/TS1567
-
I downloaded a movie on itunes. When I go to play movie a message from iTunes "This movie cannot be played on this comp" Can anyone help?
Hi there,
You may want to varify that your system meets the minimum system requirements for viewing HD content. Take a look at the article below for more information.
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
-Griff W. -
"This movie cannot be played on this machine"
So after buying a music video on iTunes i click on it to play but This movie cannot be played on this machine popped. So i decided i had to update my iTunes and i did but it didnt work soo like to know why.
Plus the file kind says Protected MPEG-4 video file while the rest say Purchased but i bought the video
-
Bought TV series - some shows "This movie cannot be played on this machine"
I bought yesterday a TV series with 5 episodes. My boys started watching while it was still downloading and have seen the first 3 episodes (out of 5). However, now the first two episodes cannot be played again.
In iTunes I get a message: "This movie cannot be played on this machine"
When I locate the files in Finder and try to play in QuickTime, I get a message: "QuickTime Player is not authorized to play “(null)”."
All episodes seem to have downloaded completely (there are no open downloads in iTunes). Also the file sizes seem ok (first 2 episodes not working: 158.3MB, and 160MB, vs other 3 episodes working fine: 164.3MB 164.1MB, and 158.4MB.
Any ideas what can be the problem? And what can be done to sort it?Same problem here. Accessing my iTunes library from a remote shared drive. This problem has started becoming more and more problematic recently. I've been able to pause and restart, but sometimes it just starts complaining that the "movie can't be played on this machine" and that's it. I'm not sure what I need to do.
You comment gave me the idea of moving my iTunes directory to my own Time Capsule drive, but now that you say the problem happens there, too... ugh. -
I have a Macbook Pro 13inch with retina display with a 2.6 GHz Intel Core i5 processor, 8GB of memory, with a 250 GB storage capacity, which 30 GB is still available. Its OS X 10.9.4 version.
I recently purchased Divergent in HD in the Itunes store. I downloaded it, but when I hit play, a message appears that says "This cannot be played on this computer." I have authorized my computer so that is not the issue. Any thoughts?You might want to try it again. It started working for me about 10 minutes ago (~8pm CST).
This was happening for rentals and purchases. -
HT1657 This movie cannot be played on this computer...
i was watching my movie it was all good and then it stoped playing like at the half part of the movie and then i tried to search the movie again and it tells me that problem... Any solutions? If not can i get my money back? Thanks
I've bought a ton of iTunes movies and never seen this, but perhaps the following will help:
It seems that others with this issue in 2010 had it resolved by redownloading the film from iTunes.
https://discussions.apple.com/thread/2657655?start=0&tstart=0
Some people with the issue reported that it happened when trying to play the movie before it had completed downloading when their library is stored on a NAS.
https://discussions.apple.com/message/15730646#15730646 -
Movie cannot be played on this iPhone
When I try to download movies from iTunes on my Windows 7 to my iPhone4 I receive the error message "movie cannot be played on this iPhone". The movies are in the appropriate format. Also, I have noticed that others have had similar problems, several responses to their questions ask you to convert it for iPhone use through the Advanced menu. However, on my iTunes no such menu is avalible. Is there some other way I might be able to convert them?
If you are trying to sync 1080p HD versions. Older devices can not handle this and the best they can deal with is 720p wherease iPhone 4s and iPad 2 and 3 will have no issues.
Right ckick in itunes on the troublesome movie and on the summary page of Get Info it will tell you the type of HD.
I have this situation with my iPhone 4 but my wife has no issues with her iPhone 4s. For some strange reason she refuses to swap - Go figger.
For movies I had purchased from itunes i downloaded the 720p version .
to do this
First in Preferances, Store choose 720p as your preferred download.
Then go to itunes store and under Quick Links select Purchased. Select your movie and click the cloud icon to download.
This will download the new 720p version. You will see no difference in the iTunes section but when you sync the iPhone4 and iPod touch the movies will sync over.
Behind the scenes iTunes stores both versions with slightly different filenames and automatically syncs the right version to your device -
Was just watching an HD movie and tried to resize the window midway through. Now I get the error "This movie cannot be played in HD on this display" Yes it can I just was. How do I fix this?
I have the same problem on an original iPad.
-
When I try and view a downloaded movie i keep getting a message "That this content cannot be played on Apple T.V.", I have no parental controls set, can anyone tell me why
Where is this movie downloaded from?
-
Movie cannot be played on this nano
have loaded digital movies into itunes - trying to put on nano - error message is moviw cannot be played on this nano
Try converting it into an even more iPod friendly format. To do this, highlight the video and choose Create iPod or iPhone version from the Advanced drop down menu. When it has finished, try syncing the newly converted version to your iPod.
B-rock
Maybe you are looking for
-
I used a purchased program iannotate to download, highlight and store many documents. My ipad is brocken and I m ahtinking of getting it replaced by Apple for a payment of 240 or so. Is there a way to make sure that I do not lose pdf documents in iA?
-
My downloaded film has a white line at the bottom
My download of Guardians of the Galaxy has a white line at the bottom of the film. This has also happened with some other rental films recently. How do I get rid of the line?
-
Quality inspection lot creation?
Hi All, We are implementing the QM inspection functionality in our project. But we just want the QM inspection lot to be created when GR is done and then we will clear the lot with UD directly. We do not want to do any other processes like defects re
-
Photoshop CS3: Color Picker Issue
Hello All, I am having a bit of an issue with my Color Picker. As you know, when you open up the Color Picker, it has the large square with the assortment of colors on the left and the details of the color on the right. As of today, Photoshop won't l
-
hello all today i cannot purchase anything from the itunes store because of the error code 1009?!! I buy from 2 country itunes store using credit cards from those countries in two different accounts one US and United Arab Emirates and both are not wo