This movie requires QuickTime error message

I have a new Mac, the latest OS, the latest QuickTime and the latest iTunes. Furthermore, all of my movies/TV shows are purchased via iTunes, so there are no dodgy ripped versions / home movies / media conversions or whatever. It is all Apple from hardware to software to media purchase.
So, I get this message "The movie requires QuickTime which is not supported by this version of iTunes". It seems odd to me that somebody has actually written such an error message in the first place. How can any version of iTunes not support QuickTime, and yet, there is an "official" iTunes error message. Maybe it actually means "This movie requires (an older vesion of) Quicktime which is not supported?"
Anyway, I have researched this already, of course, and there seems no agreed way of dealing with it. Some say rebooting works (if only), others say run it in 32 bit mode (it crashes), others say start it up in safe mode etc. I cannot make it work. A few diagnistic things that may help:
I had several TV series of a show working fine. I downloaded a new series of the show, and now none of the series of that show play, and the artwork has gone.
I tried deleting some shows and adding them to the library again, but they don't add. iTunes behaves as if the files simply aren't there - but they are.
I can go to these shows and double click and they open and play with QuickTime with no problem, so the files are there, and work, and presumably have whatever "codecs" or whatever that are needed to play them.
If anyone out there can help, I'd be really grateful.
Oh, and a message for Apple, if anybody there bothers monitoring these things... This makes me really angry. I pay top dollar for your hardware and software becuase "it just works", then I have to pay a fortune for media bought through iTunes, which is usually far, far cheaper on DVD, and what do I get for that? Constant misery from iTunes. This is far from the first problem I have had. I don't rip or pirate stuff, I'm not trying anything clever, I don't have all sorts of rubbish installed on my Mac, or try running Windows or whatever. I am a simple Mac customer, running your basic stuff, and buying my media from you, and IT DOESN'T WORK. Pathetic! I wish to God I had never got into the whole Apple thing a few years back, which is something I constantly warn friends about if they say they like the look of my Mac.

Have you compared the downloads using "Get Info" to see if the failing ones have some common attribute that the successful ones don't have?  For example, might either the failing or the successful ones be M4V files while the opposite attribute is something else?
The other thing I've thought of is to ask whether you have any i-Devices (iPhone, iPad, etc.) that enter into the problem.  If you have any, they're not involved, right?

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