This pop up: iTunes has encountered a problem and needs to close.

my itunes worked before but i downloaded it in the wrong user and that user got deleted, now when i install it and it installs and i go to run it and it says iTunes has encountered a problem and needs to close. so i uninstall i TUNES and iPOD and install it again but it still has the same error. HELP ME. so i goto more infomation and this comes up
AppName: itunes.exe AppVer: 6.0.5.20 ModName unknown
ModVer:0.0.0.0 Offset 10001040
Reporting details
This error report includes: information reguarign the condtion the condition of iTunes when the problem occurred; the operating system version and computer hardware in-use...ect ect
windows xp   Windows XP Pro  

He's right. Make sure you follow ALL the instructions for uninstalling.
I think the problem is actually related to a Quicktime error, and not iTunes, but it relies on Quicktime.
One of these two things fixed this same problem for me:
-Deleting the Quicktime files in the System32 folder (mentioned in the uninstalling instructions).
-Installing Quicktime by itself FIRST, then installing iTunes
I think the Quicktime files in the System32 folder were the culprit, though.

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    hi i have been having the same problem with the same error message, when itunes trys to open and i have tried msconfig, allowing it in my firewall, uninstalling and reinstalling, and restoring my computer, virus scanning, ensuring that windows is up to date, and nothing has worked.
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    I sent the error report and got told that apple haven't come up with a solution for the problem ..... *how helpful*
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    Hello there, ytnoj.
    Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
    Removing and Reinstalling iTunes and other software components for Windows XP
    https://support.apple.com/kb/HT1925
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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    http://support.apple.com/kb/HT1925
    Vista
    http://support.apple.com/kb/HT1923
    When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
    Restart you computer
    Install the stand alone Quicktime and check if it starts.
    If it does you are in a position to find out if iTunes is OK.

  • Itunes has encounter a problem and needs to close.

    Hi,so I have Itunes v10.6 and I have repeatedly attempted to get on to Itunes on my windows XP computer.I have uninstalled and reinstalled.gone onto Itunes in safe mode and a few other things.Each time a message pops up and says "Itunes has encountered a problem and needs to close.We are sorry for the inconvenience". then I click on don't send and it crashes every time.
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    Help would be much appreciated since I haven't been able to get in for a few days.

    ModName: ntdll.dll      ModVer: 5.1.2600.6055
    It sounds like you've worked through the general troubleshooting document for XP launch crashes, quits, freezes, etc, BB. Is this one a systemwide crash, or is it limited to a single user account on the PC?

  • Itunes will not open- "iTunes has encountered a problem and needs to close"

    My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

    What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

  • ITunes has encountered a problem and needs to close

    Just downloaded latest version of itunes with quicktime. Won't run. Get the Itunes has encountered a problem and needs to close error to Microsoft message. Have latest Windows XP updates as well as latest Ipod updater. Have Norton Antivirus. Looked at task manager, nothing is running. Please help.

    I shutdown my antivirus software(Norton). Downloaded the upgrade iTunes and Quicktime, then downloaded Quicktime by itself.(Don't know if this was necessary, but it worked.) Restarted the Norton. Problem resolved for now.

  • ITunes has encountered a problem and needs to close.  We are sorry for ....

    Since updating my iTune with the new version (10.2.1.1) I can't open my iTune!
    I get the following every time I tried to open iTune:
    "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience"
    The error report contains the following:
    Event Type: BEX P1: iTunes.exe P2: 10.2.1.1 P3: 4d756476
    P4: icuuc40.dll P5: 4.0.0.3207 P6: 4d3b6a8e P7: 00073335
    P8: c0000409 P9: 00000000
    Error Report Contents:
    C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\iTunes.exe.mdmp
    C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\appcompat.txt
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    Miguel

    The problem is with the current version of icuuc40.dll .
    Download the zip folder and extract icuuc40.dll from it.
    When you open the zip folder the file is in icu\bin.
    You need to replace your old version of icuuc40.dll with this one.
    The file is in Program Files\Common Files\Apple\Apple Application support.
    Message was edited by: polydorus

  • ITunes has encountered a problem and needs to close.  PLEASE HELP ME!!!!!!!

    I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
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    I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

    ,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
    Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
    Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
    (I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

  • "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

    please... help. i can't to sync my tones to my ip5s. i don't know why....
    "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
    "Please tell Microsoft about this problem."
    And bla bla bla... Already send error report, but everytime i want to sync tone to my phone that toolbox will appear.
    So frustrated.
    So please help me....T____T

    hi David!
    okay, it's time to check if you have a weird registry problem. (the problem i'm thinking about produces the same error message.)
    we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
    now log on to the new user account. can you successfully launch itunes from inside there?
    keep us posted on your progress.
    love, b

  • "iTunes has encountered a problem and needs to close" help pls

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    that's been happening to me all day! i hope someone answers soon. bought my daughter an itunes card for christmas and now can't use it

  • "iTunes has encountered a problem and needs to close. We are sorry for the

    HI all
    I've got know this problem:
    ""iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." With the option to send error report or don't send.
    and the error signature is:AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
    ModVer: 0.0.0.0 Offset: 01a21040
    Does anyone know what should i do?
    Thanks
    Wouiners

    I had the same issue. I found a solution under a different thread posted by scubastevee32. It worked for me. I copied pasted his solution below.
    after countless hours of dead ends.... I found this to fix the problem(thank you "b noir")
    hat one could be being caused by a problem with your QuickTime. (itunes uses QuickTime for audio and video playback.)
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    head into your Add/Remove programs. uninstall QuickTime.
    Next, we’ll manually remove any leftover program files and folders.
    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
    7. Restart your computer.
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    switch off antivirus and antispyware applications prior to the repair install.
    go into Add/Remove and select itunes. click "Change" and then click "Repair".
    if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
    HP Pavilion   Windows XP Pro  

  • "iTunes has encountered a problem and needs to close."  Anyone?

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