This problem showed up last year spent 2 months with apple senior supervisor for tech support no solution. When the "new" itunes came out problem fixed its self. Just did an update last week or so and back to the problem. In "get info" missing all rt side

Last year upon an update some of my itunes media was not working. Then the new version came out and it fixed itself.
Well another update and we start over with the problem. In the itunes store you can not preview any tv show, music video, or movie.
In your itunes library none of the purchased movies, tv shows, or music videos play. The element the same is in the get info tab. The information in the right side pane in the middle is gone. The left side information is still present. The right side info is the purchase info. Even an item downloaded today had the missing info and will not play. After dealing with apple support with the first go around last year. I uninstalled and reinstalled itunes 8 or more times, in the proper order. I deleted my itunes library and reinstalled it. We deleted all types of program files and program data. nothing worked. I was trying things on my own and foung nothing. Please help I am so frustrated with this. It seems to be a codec error that I can not solve.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

When does the new iTunes comes out?

Hey guys, when does actually the new iTunes come out?

Anyone who actually knows will be under contract not to say. Anything else you hear is rumour.
Coming when it's done!
© Too many years, 3D Realms
tt2

Where is the EXACT version number shown? Where is the menu link to the Help file? Why is there no scroll bar? The new iTunes is terrible in more ways than I can list... how do I switch back to version 10?

The newest iTunes version has no Help option. Why? And, no ability to find out the version number.
The new iTunes, when in album view in Windows 7, has NO SCROLLBARS, so it is impossible to scroll the albums. Why?
Answer these questions, as I am an AAPL shareholder and I am NOT happy with these and other changes you've made to iTunes.

The newest iTunes version has no Help option. Why? And, no ability to find out the version number.
You may need to bring up your Menu Bar to see the Help menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Once you've got your Help menu showing, go "Help > About iTunes" and wait for the version number to scroll up from the bottom of the screen, as per the previous versions.

When is the new iTunes coming out?

Guys i dont knw when the new itunes is coming out and im curious about it and the new features, great if u could help out.

brian4bsb wrote:
Hello Chric
in fact no body knows when the itunes will be come out
but you have to wait till they show up with a new itunes
As I previously mentioned, see this -> http://www.apple.com/itunes/new-itunes/
Apple says it is coming out in November.

I have an older version of itunes on my L drive. Everytime I try to download the newest version I get the error itunes.resources is not a valid short file name. Now I obtained an iphone and cannot sync the phone to my account because it wants me to upda

I have an older version of itunes on a separate drive. Everytime that there has been an update to itunes it will not let me update. Now I purchased an iphone and I hooked the phone up to the computer and it tells me I need to install the latest version of itunes. I downloaded to try it, but I keep getting an error message that says itunes.Resources is not a valid short file name. What can I do from here?

That is a new one on me.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

TS1363 just did an update on my daughters ipod and now it says to hook up to itunes with the icon and when i do its not detected any help

im just trying to update my daughters ipod and now its not being detected by itunes when i try to hook it up after the update it said restoing itunes the it showed the icon to hook up to itunes so when i did nothing no ipod detected so i diconectend the usb and reinserted it and still no ipod detected any help

Try connecting the iPod to iTunes in recovery mode and restoring it again. Use the instructions in this Apple support document to get the iPod into recovery mode.
iOS: Unable to update or restore
B-rock

TS1398 Frustrated lost WIFI on IPAD 1 the day the new IOS came out, which 1 does not have. Tried everything listed, what next?

Have done everything possible, spent hours reading every tip possible. What can I do, is Apple aware that lots of folks who did not update to IOS6 lost their WIFI on the 18th?

Has nothing to do with the iOS 6 release on 19 Sept. and which can't be installed on the iPad 1.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Bought a MacBook Pro Just Before the New Ones Came Out?

I'm just going to put this out there since every time Apple refreshes a product, we get the same questions:
+*1) I just bought my MacBook Pro a week ago. Can I exchange it for a new 2011 one?*+
In the U.S., Apple has a 14 day return policy. You may return your product at any point during that 14 day period. Apple's official policy is to charge a 10% restocking fee. However, they have been known to waive the fee... especially after a product refresh. There is no guarantee that they will do this however.
+*2) I'm so mad!! I just bought my machine in January and it's already obsolete! Now I feel like I have been cheated by Apple.*+
This comment comes up every time there is a product refresh. It can be frustrating when an updated version of something you spent a considerable sum of cash on is released shortly after your purchase. Just remember, at the time you made the purchase, you decided that the product you bought offered what you wanted at a price you were willing to pay. You haven't been cheated out of anything. You received exactly what you expected at the price you agreed to. Your machine does not become obsolete just because a newer model comes out. If the machine you purchased met your needs when you bought it, it will continue to meet your needs regardless of whether or not an updated version was released. If you are within the return period per #1 above, you may return your machine and purchase a new model.
+*3. It's not fair that Apple doesn't tell us that they are updating their machines. I would have waited had I known updated machines were coming out. I asked the guy at the store if there were any updates on the way and he said he didn't know.*+
Very few manufacturers make announcements about updates to their products. For computers, new processors, video components, chipsets, etc. are released at a blinding pace. It is expected that computer manufacturers will update their products regularly. If they don't, they simply won't be competitive. It tends to be more obvious when it comes to Apple products as there are only a few basic models (vs. the tens to hundreds offered by companies like HP, Asus, Toshiba, etc). Frankly, from a business standpoint, it also doesn't make sense to pre-announce updates as they will cripple sales of existing stock. Generally, before a product refresh, there are lots of rumors. A little research ahead of time will usually make it clear if an update is at least expected. Neither Apple store employees nor employees at other Apple Authorized Resellers have any advance knowledge of new releases. They may know about the same rumors that you'll find online, but they have no more concrete information than anyone else until an official announcement.

Joey, you can also always quote my user tip:
http://discussions.apple.com/thread.jspa?threadID=1502615&tstart=0

The new iTunes software needs to fixed

I just downloaded the new software for iTunes and it does not let you connect to the iTunes Store which is a big deal because you need it for almost everything such as apps, songs, ect. I'm hoping you guys will either fix it or have a new upgrade.

MarlDor wrote:
I just downloaded the new software for iTunes and it does not let you connect to the iTunes Store
Yes it does.
You mean for some reason you cannot connect to the iTunes store.
See this -> Can't connect to the iTunes Store

Where is the import button on the new itunes to transfer itunes library to new computer?

I cannot find the import button anywhere. I am following the posted thread found on the support forums but it has not been updated since the new iTunes came out.

Hello gyang94137,
The resources below will provide an overview of the new iTunes 12 interface. The Quick Tour, from the Help menu, will also help you acclimate to the new design.
Here's the specific information on how to repeat songs from the iTunes Help online:
Play songs - iTunes Help
http://help.apple.com/itunes/mac/12/#/itns2989
Shuffle or repeat songs
Do any of the following:
Turn shuffle on or off: Click the Shuffle button
Shuffle is on when the arrows are blue.
Shuffle albums or groupings: Choose Controls > Shuffle > Albums (or Groupings). iTunes plays the songs in the order in which they appear on the album or in the grouping, and then chooses another album or grouping at random.
Repeat all songs in the current view (for example, a playlist): Choose Controls > Repeat > All.
Repeat the currently playing song: Choose Controls > Repeat > One.
Turn repeat off: Choose Controls > Repeat > Off.
Using the new iTunes - Apple Support
https://support.apple.com/en-us/HT203128
Get more help with iTunes 12
If you need more help in iTunes, go to Help in the iTunes menu bar. Select iTunes Help, take the iTunes Quick Tour, or enter a topic in the search field. You can also visit iTunes Support for more info.
Cheers,
Judy

Ok when will 7.x come out to fix most of these problems

Since rollback seems difficult and unsupported I am asking how soon will the next version come out to fix/satisfy needs/requests
Thank you

Ignatus1 wrote:
Since rollback seems difficult and unsupported I am asking how soon will the next version come out to fix/satisfy needs/requests
Thank you
Most of WHAT problems? I've had it for 2 days and so far I've had ZERO problems. The smoothest update ever. I'm a pretty heavy user, with over 200 apps, 6 email accounts, 5 BlueTooth devices paired.

The message: corrupt image showed so that I can't upgrade the new version. how can I fix it?

when I try to upgrade Firegfox in my iBook G4 with Mac OS X . The message always came out: corrupt image.

Which version of OS X? <br />
Firefox 2.0.0.20 is the last ever release for Mac OS X 10.3.9 and earlier versions. Get it here:
https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/2.0.0.20/mac/en-US/

How do you print a playlist with the new itunes?

How do you print a playlist with the new itunes????

You can click on the little triangle that's next to the little box at the top left of the new iTunes. It will give you a drop down box which gives you several selections. One of the selections is "Show Menu Bar". Click on that and you get the bar back that was on the previous version. Then in "file" you can print a CD jewel case list just like before!

When mousing over text, the cursor flickers constantly (with each letter passed) from arrow to i-beam and back. The problem occurs in both MS Word and Pages. Any idea of how to resolve this annoying problem is appreciated. System: 10.10.1

When mousing over text, the cursor flickers constantly (with every letter passed) from arrow to i-beam and back. The problem occurs in both MS Word 2011 and Pages. Any idea of how to solve this annoying problem will be much appreciated. System 10.10.1 on a MacPro (Late 2013)

The mouse is controlled by the OS so don't guess any app other than a mouse driver or OS X itself would be able to cause this sort of flicker issue.
Have you seen the following and is it what you are seeing? Maybe you could make a movie (Quicktime is great for this this to make a screen recording) - but not sure how to attach a movie to these discussions as mine is grayed out and can't be selected (to the right of the insert image). Here is the what I found for a search of "mouse cursor flickers os x yosemite"
https://www.youtube.com/watch?v=ZNQ0D84DdF4
What kind of mouse are you using? Is the mouse driver up to date if it's a third party mouse?

I spend good money for my iPhone i have the iPhone 5 with the new charger slot which is smaller. I have been through at least 3 charging cords and this is not acceptable to me. i never had a problem with this on my older phone. apple needs to correct tho

I spend good money for my iPhone i have the iPhone 5 with the new charger slot which is smaller. I have been through at least 3 charging cords and this is not acceptable to me. i never had a problem with this on my older phone. apple needs to correct this and reimburse me for this cord.

Charging cords are covered by the iPhone warranty or their own warranty
if puchased separately. Take your iPhone and the cords to your local
Apple store for evaluation and possible replacement.

This problem showed up last year spent 2 months with apple senior supervisor for tech support no solution. When the "new" itunes came out problem fixed its self. Just did an update last week or so and back to the problem. In "get info" missing all rt side

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