This product conversion problem from a pdf file to a word file truly sucks ! what is the issue ?

When I attempt to convert a pdf file to a word file it does not let me and I am re-directed to the purchase page. I already paid for this service and It will not let me convert. What is going on here ?

I guess I do not matter. You all have my money and that is all you care about. Forget it. I'll call tomorrow and somehow get this figured out myself. Sorry for the harsh attitude but this is so frustrating and there is no reason why I should not be able to do this. Buenos Noches

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