This really is my last res

Question

I brought a ZVM 30g from a private seller, after alot of help on here I finally got the player to work. We brought the dock and power charger from Creative. If I have the player in its dock and attached to the power AC DC adaptor it will work, but not charge, in fact a two pronged plug icon comes up first and then an icon with a plug in it (green) I can use the player as normal, the minute I take it out of the dock or take off the power supply it turns off, not even the blue led on the on/off switch. I have plugged it into about every usb port we have, and between us we have 6!!! and the player will not charge, its impossible to reset as the only time its actually on is whilst its in its dock and you cannot get to the reset hole.....the player is recognised in the dock with power cable on my pc and on my laptop, but without the power cable and just the usb cable attached it is not showing on either computer. I have contacted customer services and because I brought it brand new from a private seller are not interested and will offer no warranty, I asked if we could buy a new battery, as this seems the only logical solution, to be told no the battery is built in and they do not sell them. So before I throw the unit out of the window from a great height and then cry, can anyone help at all?

Answer 1

Hi and thank you all for your time and messages, Customer Services have told me that the unit I brought, by the serial number is a re-furbished unit, I brought it on ebay from a seller who seemed to sell alot of these units and had good feedback, BUT he advertised it as BRAND NEW, I have emailed him and asked him to contact me urgently, I will try rolling IE back to 9 but on't hold out much hope, but you never know. Again thank you, its much appreciated.