This serial number does not qualify - try another

I just received my Adobe Photoshop CS5 Extended and trie to install it.  I entered the serial number from my CS 3 Photoshop Extended and received the "This serial number does not qualify".  Photoshop CS3 was part of the Design Premium bundle, but I really didn't want the additional apps when I bought the upgrade.  Is this the problem? 

Correct - you don't qualify for upgrade pricing on the standalone version (called a "point product") if your previous version came from a Creative Suite collection. CS collections only upgrade as collections, which is one of the many reasons why they're cheaper than the same mix of point products would be.
I suggest you contact Customer Support directly and see what your options are.

Similar Messages

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    If you are still unable to reach our support team then please verify the information under your account is accurate.  If you can please then update this discussion after confirming this then I can request a member of our support team contact you directly.
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  • This serial number is not for a qualifying product. Please try another.

    I have the error "This serial number is not for a qualifying product. Please try another." I am trying to re-download software, which I thought I did so successfully until I needed to open a pdf and the "serial number upgrade" box opened and is telling me that the serial number from a business purchase is not for a qualifying product. Steps to get Acrobat X Standard on my computer?

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  • "this serial number is not for a qulifying product. Please try another."

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  • I have a new laptop and I am trying to download CS3. The site on adobe gives an error message and the one I tried from this forum downloaded CS3 extended, so my serial number does not work. Does anyone have any suggestions. Regards Vicki

    Hi,
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    I'm getting through fine with that link, so it must be a browser issue or some such thing. Try another browser.

  • Upgrading to CS6 returns: "This serial number is not for a qualifying product"

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    Brazzers234 is the serial number for CS5 also an upgrade?  The upgrade process is looking for a full version serial number.  You can determine what type of serial number is registered under your account at http://www.adobe.com/.  For additional details please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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    I am trying to open a .indd file.  I am running Adobe InDesign CS5.  I got an error that plugins need to be updated.  When I try to install the updates, I get the error that says: "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell..."  
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    Those files were created in a later version of InDesign. Have the person that created them save them back via IDML or you’ll need to upgrade.

  • Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5.

    I would like to install Creative Suite 5.5 on my new work computer and i erased the programm from another work pc. But while installing the programm on a new computer i get the error message: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5. Do you know how i can solve this problem so I can install the sorfware? Greets.

    Please check this kb article.
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    Last night I bought Adobe XI Pro and this morning the serial number does not work.  [removed by moderator]

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    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
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  • When i want to ask the guaranty status of my apple wireless keyboard, i got an error: apple keyboard We're sorry, but this serial number is not valid. Please check your information and try again.

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    Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

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  • Adobe Illustrator CS6 serial number does not work on my new MAC. It does work on my old MAC.

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    Thanks for you reply
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    Adobe Illustrator CS6 serial number does not work on my new MAC. It does work on my old MAC.
    created by Monika Gause in Illustrator - View the full discussion
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    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7080891#7080891 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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  • 'This Serial number is not Valid for Photoshop CS6 Extended'

    'This Serial number is not Valid for Photoshop CS6 Extended'
    i did download the regular cs6 - but still keep getting this message
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    Thanks!

    TravisWT wrote:
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    The fact that they have little if any communication among them is highlighted by requests occasionally made in these forums by top Adobe engineers to let the other teams know when there are problems in one application that impact our workflow in another one.

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    If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
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    "I may receive some form of compensation, financial or otherwise, from my recommendation or link."

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