This serial number is not for a qualifying product

So sick of spending hours with customer service resolving this issue, only to have to do it every curse-time I get a new machine--ughhhhh!!!!!!!!!!!

Hi Ned,
Yes, I'm installing an upgrade CS6 disc which i've been using for over a year now.  Here is the path:
CS5 installed
adding CS6, it asks for CS5 serial--which is registered at Adobe and listed--I add the CS5 and end up with the serial number is not a qualifying etc..
I went through this March of last year and had to have my serial unlocked by pressing a hotkey, maybe command shift and clicking, some odd combination that gave me a code, which then allowed the live chat rep to give me a code to unlock it; this took many many many frustrating hours to resolve.  I asked the rep to attach our transcripts to my profile so that i wouldn't have to go through this again.  Well, here I am again, but this time it is worse because I cannot even find a live chat option as i keep getting bumped to forums.  Forums are great, but there should be an option aside from out/crowd sourcing.  It's all very frustrating.
I have a bulk license for CS5 and two individual discs/upgrade serials for CS6 for me and my coworker.  We are moving from iMacs to MBP, but it's not so easy.  On top of it all, my coworkers iMac's HD failed, so we can't unauthorize CS^ Creative Suite Standard.
Right now, on my new laptop, I've downloaded CS5, entered the serial number and it works.  I then d/l CS6(easier than waiting for an external HD for the disc), but I'm stuck at this issue.  My coworker is going to Alaska for two weeks and wants/needs to get a little work done while there, so I have until Wednesday to figure this out.
I believe I need to talk to a rep to unlock, but live chat(which is a crapshoot) is buried somewhere if it exists at all anymore.
how's your day going?
Kyle

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