"This type of file is not supported" - Premiere Elements 9

Question

I've recently begun learning to use Premiere Elements 9, but I've run into a problem. I am trying to import videos that were recorded with a Canon G9 DSLR camera. I can add them to the Orgnizer and view/watch them from there, but when I try to drag them from the organizer to the timeline in a project, it says "This type of file is not supported, or the required codec is not installed".
I followed the instructions on this page:
http://forums.adobe.com/thread/415317?tstart=0
and used Super to convert one of the videos to a DV Digital Video file using the default settings as the instructions explain. It output a file with the extention ".avi.dv" which seems to have the correct attributes. However, I get the same error when trying to drag it into a project timeline - "This type of file is not supported, or the required codec is not installed".
Am I doing something incorrectly? I've tried several different project files settings (including DV 48kHz) but this happens in all of them.
I'd greatly appreciate any help anyone can give me. I'm hoping I'm just doing something wrong.

Answer 1

Steve Grisetti wrote:
 When you start a new project, click on the Settings button. In the preset panel, open the DSLR options and look for settings that match your specific video.
I tried that, but the videos' resolution is 1024 x 768 at 15fps, which doesn't match any of the DSLR settings. The camera can record in 640x480 30fps, but the only setting with a matching resolution is 60fps, and it gives the same error when I try to drag in a 640x480 30fps video in the 640x480 setting.
In any event, can't you import and use any video file (avi, wmv, mov, etc) in any project regardless of the project's setting? I tried converting the videos to .wmv format with the same resolution (1024 x 768) but at 25fps and was able to import and work with them in that format perfectly. It just won't let me import them in their original .avi form or in the Super©-exported .dv format.
the_wine_snob wrote: Though my wife has a Canon G-10, I cannot recall the exact CODEC that is inside the resultant MOV format files ...If you are getting a "missing CODEC" message, then it is likely that you either do not have the proper CODEC installed, the installation is corrupt or that PrE cannot work with that particular version.
The G9 outputs .avi files rather than .mov. I don't know what codec they use, but the codec is installed and functioning because the videos can be played in any player on this computer (eg Windows Media Player), and can also be played within the Premiere Organizer screen (where you import them and create libraries). I just can't preview/play them in the project window, or drag them to the timeline (it gives the missing codec error in both cases).
Regardless of that, when I convert the video to DV-AVI format in Super© using the default settings as recommended by the link I posted, shouldn't the resulting video be useable regardless of its original format? It exports with the extension .dv.
However, either I was mistaken before or something has changed, because now I can't import the .dv files at all (it isn't even listed as one of the supported file extensions in the import dialog box dropdown menu, and if I chosoe "all files" and try to import it it gives the "not supported/missing codec" error). Windows 7 also is not recognizing the .dv file as videos, and although I can play them in Windows Media Player, I first have to OK the error message that it doesn't recognize the file extension but "may still be able to play it" (which it does). I assume a DV codec must be installed, otherwise it wouldn't be able to play the converted videos at all.
Am I missing something? Is ".dv" the wrong extension? The tutorial says it's "DV-AVI format", but if I change the extension to ".avi" the files won't play at all.
Hopefully this makes sense, as you can tell I'm very new to this and am not yet familiar with all the files types / extensions and resolutions etc.
EDIT: The program MediaInfo reports the .dv files exported by Super© are:
Format :
DV
Format_Commercial_IfAny :
DVCPRO
at 720x480, 29.970fps with Windows PCM audio.
It says the original .avi files are JPEG format with Windows PCM audio.