This update is not available for this Apple ID
After upgrading from Mountain Lion to Yosemite my iPhoto, iMovie, Keynote,Pages and Numbers need to update. But I get this message.
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
I have not changed ownership or Apple ID on my mid 2010 Mac Book Pro since purchase. What would cause this?
Did you ever upgrade the disk-based versions to the App Store versions? If not that would explain the error. You never purchased App Store upgrades. You will need to purchase the new versions. After that upgrades will be free.
Similar Messages
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problem updating to iphoto 9.6 after upgrading to Yoesmite I am getting the following message when I try top date iPhoto This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canc
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." ?
This error message will appear erraneously, if you skipped the update to Mavericks and iPhoto 9.5.1 and went straight from an earlier MacOS X version to Yosemite, without first updating to iPhoto 9.5.1 and associating iPhoto to your AppleID.
Try first to buy iPhoto with your AppleID instead of updating. Delete iPhoto from Applications, but don't empty the Trash, then go to the main page of the App Store and search for iPhoto. If you are lucky, it will show as free and you can buy it directly.
If iPhoto is not showing as free, there is no help but contacting the App Store Support: Ask for a redemption code. You will need to provide a prove of purchase for your mac with iPhoto preinstalled.
http://www.apple.com/support/mac/app-store/contact/ -
I can't update my iPhoto. "Update is not available for this Apple ID".
Updating my iPhoto has always been a problem. When I try, I get the error of: "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
This is the only apple ID I have ever owned, and now that I updated my Mac with the new software, I can't even OPEN iPhoto anymore. Now I can't view any of my photos and I am not a happy camper..
How can I fix this problem?????
Thanks in Advance!Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.
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I can't update iMovie, Garage Band, Numbers, Pages, Keynote, and iPhoto. on my new Mac Air. 11". I had hoped when I updated to OS X Yosemite that would solve the problem. It didn't. I get this: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I went to the app store, as was suggested in someone else's post, using the only ID I've ever had, and went to the purchases tab, to "accept" the apps. That didn't work, because they weren't there to 'accept'. They did come with my purchase, however. Please advise.
It appears Best Buy is up to their old tricks of palming off returned units as new. Take it back for a complete refund of your money. If they give you any static escalate your problem to management immediately.
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macbook pro - iPhoto keep prompting to update after Yosemite update. Error message when trying to update -This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
I only have 1 apple ID and the same was used to set up this early 2011 macbook pro and iPhoto app. I don't want to loose out on any photos. I tried logging out of app store and back in but no luck. PLEEAASEE HELPP!!!
This problem has been reported by quite a few forum members, who skipped the update to iPhoto 9.5.1 while running Mavericks. In that case try to purchase iPhoto again instead of updating.
After making your backup try the following:
Uninstall iPhoto by deleting it from the applications folder, but do not empty the Trash.
Launch the App Store, click the "Store" menu, and sign in with your AppleID.
Open the main page of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support, as Niel pointed out: http://www.apple.com/support/mac/app-store/contact/ -
When trying to perform updates I get this message: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. What do I do? I just bought the MacBook Pro new and migrated my apps from my old MacBook Pro.
Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept them into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
(116300) -
Recent upgrade to OS X Yosemite on my MAC and iPhoto update can not now be installed msg reads, "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." this is not possible help?
That error message can be misleading. It means, that iPhoto on your Mac is not associated with your Apple ID.
Either you did not set up your Mac using the same Apple ID - did someone help with your setup and use a different ID? Perhaps a family member? Or did you let someone borrow your installer disks?
Or did you not yet "Accept" iPhoto and other iLife apps to your Apple ID? Check the "Purchased" tab of the App Store, if any applications are waiting to be accepted. If you see "Accept" buttons, press them.
You may be unable to "Accept" now, if you missed the update to iphoto 9.5.1 on Mavericks. You could try to buy iPhoto, however. If you are lucky, it may show for free.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, but do not empty the Trash, so you can put it back,if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/ -
I downloaded OS X Yosimite and now I can't update my iPhoto. I keep getting this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled". None of this has happened.
Contact the Support personnel at the App Store via the link shown in this screenshot. Only they can handle this problem.
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I upgraded to iOS x mavericks on my iMac now i cannot access my iPhoto i get this messageThis update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I have not changed anything thankyou for any info.
Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
Step 1
A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
Step 2
If you get the alert when trying to update a bundled iLife app, elect the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
Step 3
If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
Step 4
From the App Store menu bar, select
Store ▹ View My Account
Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
See also: remove app
Keywords: refunded canceled -
I upgraded to yosemite iphoto does not open keep getting message"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.
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Somehow my iphoto got canceled? I keep getting this message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled. How do I fix this?
No - you can not open iPHoto - you need version 9.5.1 - I did not suggest Photo
I suggested
If you are logged in with the Apple ID that was used to purchase iPhoto or to set up the computer if it came preinstalled then quit iPhoto, backup your iPhoto library and drag the iphoto application to the trash (do not empty the trash yet) and then go to the App store and install iPhoto - 9.5.1 in your case
LN -
Mac app store will not download updates because of error message
Hi,
I also am getting this message. I bought my 15" mac book pro mid 2010 and at the same time purchased iWork. It is not showing in my purchases on Apple ID, I have never changed my Apple ID since purchase. Why would my Apps not show. There are some there but mostly free ones. I checked it under the Store menu after signing in.
After upgrading from Mountain Lion to Yosemite my iPhoto, iMovie, Keynote,Pages and Numbers need to update. But I get this message.
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
I have not changed ownership or Apple ID on my mid 2010 Mac Book Pro since purchase. What would cause this? -
Hello I am trying to update my viber, as i pressed update icon the message appeared "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or camcelled" what does it mean?
iTunes issue ,Apple are working on it
solutions in thids thread seem to resolve for some
https://discussions.apple.com/message/25722716#25722716
Appears to be linked to having changed iTunes Store Country at some time in past -
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
Hello there, gxt88.
It seems you are having issues downloading an application from the App Store. To troubleshoot this issue, let’s follow the steps for iTunes Store connectivity:
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and restart your device. Once your device has restarted, sign back in to the iTunes Store and try to download the update.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Trying got update iPhoto after OS update - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
With Yosemite you need to update to iPhoto 9.6.
The error message means, that iPhoto has not been associated with your AppleID. You do not say, which iPhoto version you are trying to update from.
Associating iPhoto with your AppleID should have happened, when you bought the computer with iPhoto preinstalled with MacOS X Lion or later or with the Mavericks upgrade, if your Mac came with SnowLeopard. Try, if you can "accept" iPhoto now:
Sign into the AppStore with your AppleID
Open the "Purchased" tab. Do you see iPhoto with an "Accept" button?
Accepting associates your Apple ID with the preinstalled iPhoto. It should move iPhoto from the "Accept" portion of the App Store to the "Purchased" tab. After that, you should be able to update iPhoto from the Updates tab of the AppStore. If you do you not see the update there, try to buy iPhoto. iPhoto may show for free, so you do not have to pay again.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, otherwise you cannot buy it again. But do not empty the Trash, so you can put iPhoto back, if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/
After you update iPhoto, your iPhoto Library will need upgrading. Make a backup of your iPhoto Library, before you open iPhoto the first time after updating. -
Dear Heldesk Center, I remove clash of clan on my Ipad , then reinstall. Have error notice "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." Please Help me
Make sure you are using the correct App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located.
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again.
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