Thought ipod was dead but got it into disk mode
The other day my ipod froze so i did a reset, it turned back on and gave me a sad icon face. I thought it was dead after reading the forums here. After a few tries, I finally got it into diskmode and the computer recognizes it (shows it as a removable drive listed in my computer).
Anyways, I tried to restore it with the latest ipod updater, but it does not detect the iPod. What should I do?
any answer?
Similar Messages
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Ipod screen blank, but will go into disk mode
hi, I have an ipod that does not work, and one that does work.
the one that works has a bad case with scratches and stuff. the one that is broken is good condition.
so i swapped the cases. the screen and click wheel are connected right.
THE IPOD WILL GO INTO DISK MODE BUT NOTHING HAPPENS ON THE IPODS SCREEN.
i can save the music, but i dont to buy a new ipod. i do have an extra screen.
thank you in advanced.I have the same kind of problem but Mine will work in all but the screen will go blank but will light up then it will come back, I have had this problem for about 2-3 months it also has lines up and down the screen I need help with this I am about to give up and buy a new one
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I have a gen 3 ipod and can't get it into disk mode. In itunes it does not have the option and I cant figure out how to do it on the ipod touch itself. Any ideas?
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
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My iPod was dead but now it's alive and kicking -- I'm confused
Friday morning, I was at the gym listening to my 4th generation iPod (which I have owned for about 14 months -- after warranty) when I heard a click and then my iPod froze. I got to my office and and saw the "unhappy ipod" on the screen. I went to the apple iPod support site and followed the "5 Rs". Nothing happened.
So I took the iPod to the Apple Store Saturday morning and one of the "geniuses" took a look at it. He tried resetting and putting it into disk mode. He told me the battery needed to be replaced and gave me a list of dealers although he recommended iPodResq.
I went to their website yesterday morning (my iPod was still dead to the world) and ordered the battery replacement service ($89.00). Today I received the overnight shipping box in which to send my iPod for repair.
So, I reach for my iPod (which has been in my bag for over 24 hours since I was unable to use it). Well, I pull it out of the bag and the thing IS ALIVE AND KICKING. Works fine, like there was nothing ever wrong with it. All my music was still there along with some audio books. What the???
Now I've got the shipping box (along with $89.00 that I've already paid). I can get a refund from the company but parrt of me is thinking "What if this is a fluke and the things goes dead again tomorrow?"
Has this ever happened to anyone before?Yes, it did happen to me too. Very likely that the head of the HD of your iPod got stuck that night, which caused the Sad iPod icon.
My suggestion is to do the following now (which will erase all your data on your iPod)
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
Let it run for over weekend, if it appears the Sad iPod icon again, then send it for repairing. -
IPod says to use iTunes to restore but keeps going into disk mode.
So whenever I reset my iPod, a screen pops up that says to use iTunes to restore it but when I plug the iPod into the computer, it goes into disk mode and iTunes doesn't read it.
Already tried another USB port, still nothing.
I don't have another PC to check, I only have one which is the one not working with my iPod.
It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
Please help -
The only thing my ipod will do is display the red circle with the X in it. I can not put it in disk mode, it won't work. It's the 160 GB classic with the click wheel. Is there anything else I can do to make it work again?
If you are unable to get the iPod into Disk Mode, the Hard Drive is likely damaged and beyond repair. You'll probably want to have it replaced either by Apple or a third party service center.
Here are Apple's repair prices.
http://www.apple.com/support/ipod/service/prices/
B-rock -
Apple logo remains on IPOD screen and will not go into Disk Mode or Reset
My IPOD Mini is just showing the apple logo. I tried performing the procedures in the help section of the website. The IPOD will not go into Disk Mode! Is there another way to solve the problem without having to pay for expensive repairs?
Ipod Mini Windows XPOh my gosh!!! I'm having the same issue with my 60Gig iPod Photo. I had t leave for dinner so, I put the iPod in the cradle in case it ran out of juice. After I came back three hours later, the same screen--silver apple/black background screen is showing. Please help!!!!
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I've had this thing for a long time and it started having the "go to support page on the apple website" red x on the screen. I can't restore it to Disk Mode because it won't let me. I've tried slamming against a table like some people have recommended and I can hear it trying to work on the inside but not totally, and nothing has changed. What do I do?
There isn't much else you can do other than have the iPod's Hard Drive replaced. Apple can exchange your iPod for a refurbished one of the same generation and capacity or you can send it to a third party service center to have them actually put in a new HD for a little less.
B-rock -
My IPod was dead and I hooked it up to my computer it had the charging symbol but when it was charged up enough to turn its self on it stopped charging and my computer doesn't even read that it is hooked in I tried another chord and still doesn't work I would like to send it in but I do not know what Information I need to do so can some one please help me It was also a gift to me for christmas last year and she bought it in December I was wandering some one told me that Ipod touches have atleast a 1 year warranty with Apple and if it gets replaced can they put what pictures that are on it on the new one If you know the answers or at least one please please help I would be very appreciative. thank you
Have you tried here:
iOS: Not responding or does not turn on
You can check your warranty coverage by entering the SN here:
Apple - Support - Check Your Service and Support Coverage
For how to get warranty work see:
Apple - Support - iPod - Service FAQ
The fastest is to make an appointment at the Genius Bar of an Apple store. -
My Iphone5 turned black today while in school. I thought it was dead, so i charged it for 20 minutes but it didnt work. Ive tried turning it on. That dosent do anything either. Please Help
Like any other computer, the iPhone can sometimes have a weird glitch or hiccup. It's part of technology. As long as the reset gets you back up and running, then you're good to go.
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Ipod is dead, only resets and goes into disk mode
I own a 4g ipod 20gb. It had been working fine. A week ago, I put it to sleep, and when it woke up it kerp flashing the broken folder icon and then reseting. I cound not mount it. By pressing the foreward button, I would get into disk mode.
Connecting to a computer got it to say
"disk mode-do not disconnect" but it would not mount/ appear in disk utility. Somehow, I got it to finally work and formatted and reset the firmware on a friends windows comp. It worked fine once, then the same thing happened. After taking it off my mac, it will say "ok to disconnect" and freezes there
anyone have a sugestion?
ps...I got it replaced a month ago in warrenty, but now that is up. Can I still send it back (warranty on the replacement?) thanxHello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call. -
My old iPod Nano says to use iTunes to restore and I've followed all suggested help steps, but I can't get it into disk mode nor can I get it to show in my computer or in iTunes. I have the latest version of iTunes. Windows has all the most recent updates too. I can reset the iPod, but the message to Use iTunes to restore comes back and I am stuck.
Already tried another USB port, still nothing.
I don't have another PC to check, I only have one which is the one not working with my iPod.
It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
Please help -
i was in the process of jailbreaking and updating my ipod and when i was updating it,it went into recovery mode and now i cant get it out of recovery mode so what can i do??
Go elsewhere:
Jailbreaking voids the Apple warranty and also means that you will not get any support from Apple, including from this Apple forum. Jailbreaking can't be discussed in this Apple forum.
Unauthorized modification of iOS has been a major source of instability, disruption of services, and other issues -
HT1363 my ipod was frozen but now it has an x on the screen. What can i do about that?
my ipod was frozen, but now it has an x on the screen. What can i do about it?
See here: iPod Displays a Red "X" Icon
Note that the fatal red X is often a clear indication that your iPod's HD is shot and in need of replacement. You'll need to take or send your iPod in for repair either through Apple or a third party service.
B-rock -
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