Thought you didnt get slow downs at peak times?

how come bt say that you wont slow down within peak times but on this site somewhere it says you may notice slow downs during peak times (4-11)???? im still getting high latency issues and its between these times. apparently theres only 30 out of 100 people in the cabinet, surely exchange congestion if thats the case. 

So where are you seeing the latency spikes?
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    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
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    11 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22
    0/ 100 = 0% |
    12 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.214
    Trace complete.

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