Three Acrobat 9 trial issues

Hello!
Hoping Adobe's developer will perhaps read this too:
1. I installed Acrobat 9 Pro Trial in german on my Windows 7 system which had Indesign CS4 already. Before I only had the Reader. Now, when exporting a PDF from Indesign with option "Show PDF after export" activated, Indesign gives me an error that it can not show the PDF because of a messed up Acrobat installation. But no matter what program is assigned to show PDFs, Acrobat or the Reader, it does not work. Apart from that, double-clicking a PDF in Explorer of course opens the Reader.
2. I have to use the Windows font SimHei to export chinese text from Excel to PDF. In Excel, the font shows correctly, for example the degree symbol (°). When printing to a PDF printer (not Acrobat, 3rd party tool, worked fine before) and opening the PDF in the Reader, some characters like the degree symbol are not shown. If I open the PDF in Acrobat, use touch up text tool, place the cursor and type the ° manually, it does not show, only a space. Opening the properties of the text, Acrobat says it's SimHei.
I strongly suppose this is a problem of CJK support or any kind of font substitution by the Adobe.
This is SimHei in Excel, below in the other picture is SimHei in Acrobat.
3. Marking text with the mouse cursor in Acrobat (touch up text tool) looks very strange. See below:
Can anyone give any suggestions how to solve the font thing? This is most important to me right now.
Thanks in advance.
Addition: I've printed the same document from Excel with the Adobe PDF printer and then the font shows correct. But before I installed Acrobat, I have printed the document with the 3rd party tool a several times and it always was correct. Now I don't now if it's Windows 7 (moved from Xp recently), if it's the most recent version of the 3rd party tool or if it's the Acrobat installation. I'm still using trial, wanting to use Acrobat in the future in hop this can solve such issues forever.

Having Reader and Pro installed on the same Windows machine is not supported as it creates problems. Uninstall the one that you are not using, in this case I would say Reader, since you only have a 30 day trial. Just be sure you have all the information you need to reinstall Reader when your trial runs out, unless you decide to buy Pro.

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