Three and a half hours on hold - no answer

When we swapped to BT, we were told we could keep our Tiscali e-mail addresses. Mine works but my wife's doesn't. I was put on hold for 3 hours 31 minutes to speak to a technical member of staff but had to give up when my mobile battery failed. Is this a deliberate policy? Does BT not understand that the peak calling time for home customers is likely to be between 8pm and 11pm? perhaps they oight to spend less on the Olympics and more on staff!

frankie5 wrote:
Tried Technical help last night.
64 mins. No reply.
Not unusual. Ex B.T. supervisor and Pensioner.
Losing my loyalty to B.T.
Hi frankie5, Can you explain more???????
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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I am trying to restore my phone but everyone I go to do it, it goes to Update which takes 2 and a half hours, and everytime it fails. Ive tried four times now. I'm trying to restore because it says my memory is full, when it is not. I'm so frustrated.

I am trying to restore my phone, but when i go to do it on iTunes, it Updates to 4.3.3 however everytime the 2 and a half hour update finishes, it FAILS. So the update fails, and the restore fails. Its happened 4 ties.
Im trying to restore my phone, because it says my memory is full when its not and an online solution says to restore. I cant restore because it wont let me update.
Im so frustrated, i cant take any pictures, download any music or apps, and its really getting me down. Please can someone help.

This error generally indicates a hardware failure. Bring the phone to Apple for evaluation.

Just bought an iPhone 5s, as I turned on the phone it showed 71% of battery, I drained it to 15% and next charged it for 3 and a half hours to fully charged. Did I do any mistake ? Should have I let it to get discharged in order to fully charge it ?

Just bought an iPhone 5s, as I turned on the phone it showed 71% of battery, I drained it to 15% and next charged it for 3 and a half hours to fully charge. Did I do any mistake ? Should have I let it to get discharged in order to fully charge it ? Somebody told me I should have let it discharged and then to fully charge, but I didn't do it, my iphone is working very well, the battery too but I'm worried if the battery lifespan is gonna get worsen soon if I didn't abide by the rules and procedures of battery charging.
I had problems on my previous iPhone 4s, it died because I didn't replaced the battery with a new one because my battery never worked well and I never knew it , the battery used to overheat my iPhone and it caused to damage my processor completely to death. Who does the replacement of the iphone processor? I need help how to maintain with the iphone battery. And also let me know if I did something wrong that I should get worried about or not ?!?!

Apple does not fix the iPhone 4S, they replace the phone. If not covered by warranty, called an out of warranty exchange. Cost is US $199. Make an appointment at any Apple store.
Be aware, Apple does not sell iPhone parts, thus there is no legitimate source for genuine parts.

I have a Macbook Pro 15" that is three and a half years old. Although it has slowed a bit, it still runs well and runs every program I need. Any tips for how to keep this old computer running well and in good health?

I have a Macbook Pro 15" that is three and a half years old. Although it has slowed a bit, it still runs well and runs every program I need. Any tips for how to keep this old computer running well and in good health?
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This was my first Mac since an old Apple II GS. After that I used PC's and got really good at reformatting, replacing drives, reinstalling, defragging, resolving software conflicts, etc. Since switching back to Macs (five in my extended family now), I haven't had to do any of those things. So, although, the cost is three times as much, the aggrevation has been ten times less.
I'm retired and living on a fixed income and would therefore like to keep this computer running as opposed to constatntly upgrading.
That said, any tips?
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It does have a crack on the left of the screen case about 3/4'' up from the bottom. I've posted that as another question.

Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. Drive Genius provides additional tools not found in Disk Warrior. Versions 1.5.1 and later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
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Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Adding more RAM, if feasible, and a new, faster hard drive may also help pep it up a little.

Why is Lightroom taking so long to download? I have been trying for 2 and a half hours with no change.

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I have a macbook pro and have just updated my itunes to the 10.5, it has been sitting on the 'software update' box for 2 and a half hours and only has about 3mm of space left that is not blue. Is it normal to take this long downloading this update? Help!

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You have 10.6 on that machine, I suggest you stick with it for performance, third party hardware and software reasons as long as possible.
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http://roaringapps.com/apps:table
Far as your Safari problem do these things until it's resolved:
1: Software Update fully under the Apple menu.
2: Check the status of your plug-ins and update (works for all browsers) also install Firefox and see if your problems continue. You should always have at least two browsers on the machine just in case one fails.
https://www.mozilla.org/en-US/plugincheck/
Flash install instructions/problem resolution here if you need it.
How to install Flash, fix problems
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https://www.apple.com/safari/
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I downloaded the OSX and now my iphoto will not open and has the spinning icon going around for the last TWO and a half hours!! i cannot access my photos or quit the program. help

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I was able to turn it on but when I turned on WiFI the apps would not open and the phone crashed again and turned off.

9 and a half hours to go...

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To display the shipment travel activity in local time of the scan, please select "Local Scan Time" time zone option.
No entries found
Feb 5, 2011 5:59 PM
In transit
MEMPHIS, TN
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MEMPHIS, TN
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IPhone losing 2 and a half hours in the clock

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Three and a half hours on hold - no answer

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