Three security questions are not processed

I am prompted to enter three security questions upon which I am not allowed to proceed because my year of birth is wrong. Yet nowhere in the system is there a place to write in or correct year of birth. How do I fix this?

I am having the same problem. I know I have never answered any security questions in the past. They came out of nowhere when I got another Apple device. I called tech support and they were not helpful at all. I can still download paid apps to iTunes on my computer and transfer them, but I cannot download apps directly to my device.
By the way, I think this came about because of the Wired tech writer that was hacked when someone hijacked his apple account, among other things, by simply calling up Apple and having the password reset.
Anyway, if you find a way to resolve the security questions issue, I would love to hear the answer.

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My security questions are not the ones I selected

I need to purchase something but can not because my security questions are not what i selected when i first created my account .. What do i do??

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

TS3297 Security questions are not mine

Security questions are not mine

Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information

HT5624 I need to reset my Apple ID password, but it says that my security questions are not correct and I no longer have access to the email it sends the correct information to. Please help!

I need to reset my Apple ID password, but it says that my security questions were not answered correctly. The email address associated with the questions to reset the answers is no longer available to me. It is my old college email. Does anyone know how to change this email? The unavailable email is not in my list of emails approved in my Apple ID settings.

You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98417)

HT5312 my security questions are not correct

I don't know the answers to my security questions...well I know them but they are not correctly entered

You need to contact Apple, either through the link in that article or by phoning them.
(79445)

My security questions are not my original security questions because i have those written down. What do i do?

In order for me to buy a song a computer that I had authorize i have to answer to security questions, well my security questions arent the same ones i wrote down when i first set me iTunes account up. What am i suppose to do?????? Someone please help me!!!!!!!!!!!!!!!

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html
http://support.apple.com/kb/HE57

For some reason my answers to my security questions are not correct and I can't make any purchases. HELP!

I keep getting locked out of my account because my security answers are incorrect. I apparently do not remember the correct answers. HELP! I cannot make any purchases because of this. I cannot reset my password either because I don't know my answers to the security questions. I also do not have a rescue email...

Click here, phone Apple, and ask for the Account Security team.
(85330)

HT5576 My answers to itunes security questions are not working, what do I do?

I need help to reset security questions for itunes.

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers.

TS3297 My security questions are not in sync with my answers and I don't know how to make it right so I can make purchases

I can not remember my answers to my security questions, what do I do now?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT204266 Security questions are not mine

Why do I do if I don't know the answer to my security questions?

I am having the same problem. I know I have never answered any security questions in the past. They came out of nowhere when I got another Apple device. I called tech support and they were not helpful at all. I can still download paid apps to iTunes on my computer and transfer them, but I cannot download apps directly to my device.
By the way, I think this came about because of the Wired tech writer that was hacked when someone hijacked his apple account, among other things, by simply calling up Apple and having the password reset.
Anyway, if you find a way to resolve the security questions issue, I would love to hear the answer.

HT1420 security questions are not what I originally answered

I'm trying to purchase on iTunes. Asks me Security questions that I did not answer. What do I do?

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(88335)

Security questions are not mine

aMy daughter is trying to purchase some music on our new Dell laptop. We downloaded iTunes and we have had the account for over a year now. It is asking her to verify 2 security questions. I would have never in 100 years have picked those 2 questions. Where did they come from and what can we do? She can't even get the music she wants. Thanks so much

I am having the same problem. I know I have never answered any security questions in the past. They came out of nowhere when I got another Apple device. I called tech support and they were not helpful at all. I can still download paid apps to iTunes on my computer and transfer them, but I cannot download apps directly to my device.
By the way, I think this came about because of the Wired tech writer that was hacked when someone hijacked his apple account, among other things, by simply calling up Apple and having the password reset.
Anyway, if you find a way to resolve the security questions issue, I would love to hear the answer.

TS3297 Extre security questions are not responding

Correctly ans Extra security questions preventing purchases

Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information

What do I do if the verification security questions are not the ones I chose?

I haven't Been able to buy any songs or games since my security questions aren't the ones I chose! What do I do?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95319)

HT1688 an unauthorized person accessed my account cant reset password because the security questions are not mine

On May 9th someone changed my account information, I followed the directions to change my password but I am unable to do so because it is asking security questions I dont have the answers to. I am trying to put in my password but I guess they changed that also, should I just start a new account????Please Help!!
Debbie Bayard

Contact iTunes support, use the "Express Lane":
https://expresslane.apple.com/GetproductgroupList.do;jsessionid=S6X9PKYB3Jw8nTBY qNLvnC86Tq9y2JcLD7xlKhqfVlML4PxGHXQL!-1820874942

Three security questions are not processed

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