Three times I have asked for help, I can not open my attachments. I have tried safe mode, no change. Help!
I had seen someone else ask a similar question. I tried safe mode, with no luck. I get an attachment with a PDF or PPS or HML. none can be opened. Hit the attachment, says it is scanning, then save to my computer, then no further action. Where does it go, and why can't I open it????
Not the most tech guy, so I was unable to open windows in safe mode. Tried safe mode with Firefox. I can not see anywhere where the anti virus software, is blocking. I was able to get on Internet Explorer. and when I hit the attachment, it said the same thing: scanning document, but I then got a pop up...would you like to open, answer yes. It did open that way. Why not the same thing on Firefox.
Similar Messages
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I 'm operating CS5 on iMac 10.10.2.....Q.the last two or three times I have tried to use "Merge to HDR Pro" the aplication quits with no image...I have restarted the system which does not solve the problem.
Details about your setup, please.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
I now can't open iPhoto! have just updated it, downloaded everything they asked for and still can't open it!
To be able to help, we will need more details.
What is your current iPhoto version, Anthony? And your MacOS X version? And what was the iPhoto version you upgraded from?
What happens, when you try to open your iPhoto library?
have just updated it, downloaded everything they asked for and still can't open it!
You say, you downloaded everything - did you download the Library upgrader? And did you install and run it? Was there any error message?
If your iPhoto library has been upgraded ny the upgrader, you should be able to upgrade it to your current iPhoto version by double clicking it to launch iPhoto on it. Have you tried that? What happens when you try?
One problem to check for - iPhoto may be unable to open your iPhoto library, if it is not on a dsk formatted MacOS X Extended (Journaled). Check the formatting of the drive with your iPhoto library.
-- Léonie -
How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly...
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I am running Photoshop CS6 on a Mac OS X 10.9.3 and every time I save a large eps I can not open it again. I get this message when I try. "Could not complete your request because Photoshop was unable to parse the PostScript."
Oh, dear.
If you use PSE as your external editor for iphoto, you need to save the images back to iphoto by using Save, not Save As and not changing anything like the name or format that would bring up the Save As window. (You may need to adjust the editor prefs>saving files>on first save to save over existing.)
OR you can export the photos from iphoto to the desktop, use file>open in the editor and then change whatever you want and either import the saved image to the organizer or import it back to iphoto as a new file. What you are doing is extremely risky, particularly to the iphoto library which you may easily damage by your workflow.
I would start the organizer holding down the shift key, then create a new catalog and switch to the new one. Then try opening the editor without opening an image and see if you get any farther.
PSE and iphoto are not designed to be used as you've been doing. You are trying to write to the iphoto library from outside iphoto, which is the fastest known way to corrupt the library and lose all your photos. -
TS3276 I can not open gmail attachments on my iPad, the icon for the file is a down arrow
I can not open gmail attachments on my iPad, the icon for the file is a down arrow.... that only happend on Gmail account
It could be just an issue with the gmail server. I don't know what settings can be made for attatchments there. I generally leave those messages with large attatchments alone and view them on the computer. I was finding that certain large files like .wmv would sometimes take 5 to 10 minutes to open on the iPad.
Yes it's aggrivating, but I don't have that answer either. -
please help me i forgot the password for my iclaoud i can not open my the device
Try to reset your password here: http://appleid.apple.com
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Adobe Reder 8 slow for download and can not open
I try to open adobe reader 8 but very slow and can not open also.I use XP pack3.I try about 3 hours.But still have problem.
if it's not installed, re-install it.
make sure your installation file(s) are the correct size. -
Upgraded to latest Os 6.1.2, keep asking for iTunes. Can not reset.
I just updated to OS 6.1.2. The USB icon appears on the screen asking to be connected to iTunes. I can not hook it up to the computer now. Is there anything I can do to roll back update? I can not use the iPad now.
I am afraid you have to connect to iTune to Restore/Recover your iPad.
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Only certain sites, such as CNN, will show the site name but not the URL in the Bookmarks Organizer. Sometimes they will appear on a restart. I noticed this in FF 3.16 and thought that FF4.0 might cure it but it hasn't. I've tried disabling hardware acceleration, all plugins, and the advice on the Firefox help site under "bookmarks don't work." I'm typing this from a different computer with essentially the same settings, OS, etc. and this does not show a problem on this machine. I've been through Task Manager, Processes and FF does not appear after shutdown.
Re: Audigy2 ZS Platinum -Win XP SP2 - card not detectedF neur0n,
Installation problems can have so many causes...but my first question is did you cancel installation of Windows drivers after it found the soundcard as new hardware? Second, and by way of example, recently the IT guy at work setup a new WinXP PC for me including an A2ZS card. But he installed the default Windows drivers for the soundcard. In Device Manager, I uninstalled these drivers and rebooted. Windows found new hardware. I cancelled the offer of Windows drivers and proceeded to install drivers, Creative software apps, and Mediasource from the original installation CD. Everything works fine now. Possibly you've done something similar to this procedure already, but If you decide to try it again, uninstall any software apps first.
Here is a link to a thread covering some FAQ on the A2ZS:
http://forums.creative.com/creativel...hread.id=46767 -
I have disabled hardware acceleration. Note that the video freezes, but the computer has not locked up; only FF is impacted. If I open Task Manager and click End Task, the video resumes and will finish playing as long as I leave the Confirm Close dialog box open, but when the video ends I cannot return to normal FF operation and have to use Task Manager to shut down FF. Hardware is an HP 6730b business notebook running Win7 Home Premium 64 bit, SP1, 4 GB RAM. The issue is not limited to YouTube videos.
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems with current Flash plugin versions and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting -
I was trying to open a link in an outlook email. A dialogue box popped up and directed me to select a application to open the link. I selected firefox and now ALL of my .exe files open a firefox window. The icons have all changed to a firefox icon. Can anyone tell me how to fix this?
Much thanks,
DanTo clarify: the desktop icons have the Mozilla firefox icon and all the .exe files in windows explore also have the Mozilla firefox icon.
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I am at the end of my tether here. This is absolutely ridiculous! How do you get to speak to Adobe? Three times I have gone to chat and nothing has been done and they keep referring me back to the forum!! Or to look at the list of options
One guy didnt even know what the organizer is? He sent me to a page for errors. I am not getting any errors
This is a forum which I appreciate is for people with problems but when I try chat I get cut off as nobody seems to know what to do?
My story (again) is that I can load my new premiere elements 13 and add photos and videos into the library however when I tick the videos I want to build the video I get asked to sign in, which I do and then click agreed to the licenceing agreeemnet and then thats it. No load of the Editor so basically I can only get into the organizer
I have Photoshop Elemenst 12 and a trial of 13
Is this a difficult enquiry? Why can nobody from Adovbe help?
They make a stromng case abouyt their support but I have had literally none
Please can someone help me?Pradeep: Hello! Welcome to Adobe Customer Service.
Pradeep: Hi Jilly .
Jilly Lowe: Good afternoon could you help me with my issue please?
Pradeep: I understand you are unable to use the software let me check and help you with this .
Pradeep: May I ask the serial number please ?
Jilly Lowe: I have bought Premiere Elements 13 and I can load my photos into the organizer but when I come to trying to loasd into the editor it asks me to sign in and thats it
Jilly Lowe: [removed]
info: Your chat transcript will be sent to [removed] at the end of your chat.
Jilly Lowe: Please dont transfer me to someone else or refer me to a forum. Your website says that you can support me so i need support
Jilly Lowe: My last two ref numbers were 0214526540 and 0214526659
Jilly Lowe: These were the rerf numbers of my chat calls
Pradeep: Thank you for confirming .
Jilly Lowe: info: You are now chatting with Biswaranjan. Biswaranjan: Hello! Welcome to Adobe Customer Service. Biswaranjan: Hi Jilly. Biswaranjan: How are you doing? Jilly Lowe: Good morning I hope you can helo me Jilly Lowe: I have had Premier elements 13 as a xmas gift and I am unable to open my Edito Biswaranjan: I understand you are unable to work with the software. Biswaranjan: I will try my best to help you with this issue. Jilly Lowe: I can get into the organizer but not the Editor? Jilly Lowe: Thanks Biswaranjan: May I know the serial number of the software? Jilly Lowe: [removed] Biswaranjan: Thank you for the serial number. Jilly Lowe: It was bought from Amazon Biswaranjan: May I place you on hold for a couple of minutes while I check that for you? Jilly Lowe: No problems thank you info: Your chat transcript will be sent to [removed] at the end of your chat. Biswaranjan: You are welcome. Biswaranjan: Thank you for your patience. Biswaranjan: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself. Jilly Lowe: Thank you for looking for me Jilly Lowe: Ok info: Please wait while I transfer the chat to the appropriate group.
Jilly Lowe: That was the last call
Pradeep: I see that you are facing a technical issue and we are from customer service team we do not have much information about this technical issue you have to refer forums .
Pradeep: I will provide you with the forums link you can post your query in forums to get the issue fixed .
Jilly Lowe: On the forum I got an email saying This is an open forum... not Adobe support... Adobe is not going to contact you from a message here Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
Pradeep: Click here to view the link
Jilly Lowe: Which I have done three times now and nobody can help. I hope you can
Jilly Lowe: Not you as well! I dont want to go to a forum! I need help NOW
Pradeep: Okay, In that case please allow me 2 minutes I will check with our relevant team.
Jilly Lowe: Please come back to me with help. This is Adobe issue and everybody wants to send me to a forum where these people have nothing to do with Adobe. They are people having problems themselves
Jilly Lowe: This is disgraceful that I have no way of contacting anyone that can help. I have a feeling that you are going to do the same thing and fob me off or cut me off just like the other two have
Jilly Lowe: I hope that I am wrong and even if you cant help me someone else cam
Pradeep: Thank you for staying online .
Jilly Lowe: Im not rude just frustrated with the service and not being able to use the product that I have
Pradeep: I did check with our relevant team its a technical issue I will go ahead and transfer the chat to our relevant team they will check and help you with this .
Jilly Lowe: You are now going to contact a technical team who are not technical and dont even know what an organizer is
Jilly Lowe: Here we go
Jilly Lowe: Well if it is a technical issue then hopefully your "technical" team can help?
Pradeep: No I have checked with the correct team who will support for premiere elements issue so I will transfer the chat to them .
Pradeep: Shall I transfer the chat ?
Jilly Lowe: Definatley
Pradeep: Okay .
info: Please wait -
I have a mac OSX desktop version 10.6.8 and all of a sudden I can't get a full screen view in Safari when I ask for help the response is use the arrows on the top right of the screen ... I don't have them ... can anyone help?
Hi Mary,
I don't remember those arrows in 10.6, only 10.7 & up!?
I have 10.6.8, as you do. To make your Safari full screen, make sure you have the left hand side of your safari page moved all the way to the left. Then move your cursor to the BOTTOM RIGHT CORNER of the safari page, and simply drag your page towards the lower right hand corner of the screen. NOTE: you will see a series of lines on the bottom right corner of the page, indicating where to place you cursor arrow.
By wuzradioman here...
https://discussions.apple.com/thread/4218928?start=0&tstart=0 -
i am not able to sign in with my exisiting Apple id, every time it is asking for review, please help me
Use this link to Contact iTunes Customer Service
Apple Support iTunes Store Contact Us
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