Thumbnail is fine, but photo won't open

On my first gen iPhone, with the latest firmware update, 2.x.x, I have the following problem.
A percentage of my photos won't open. All of the thumbnails are fine. But when I open the photo to full screen, I just get a black screen. I can select to go to the next or previous photo, but only some of them will view full screen, the rest are black. The ones I take with the camera all will open. Its just the ones that I import from iTunes/iPhoto. I also have an iPod classic, and all of these photos open fine on it. So not sure what the problem is.

Here are a couple of articles from the apple support website that might help out.
http://support.apple.com/kb/HT1737
http://support.apple.com/kb/HT1414
http://support.apple.com/kb/TS1275
You might need to reset and or restore the iphone to resolve any software issues.
Hope this helps.

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